2842 Sundance Circle West, Palm Springs, CA 92262, United States of America
#68 of 121 hotels in Palm Springs
Guests' ChoiceBased on 12 hotel reviews
8.9Cleanliness
9.0
Comfort
9.4
Location
8.8
Facilities
8.8
Staff
9.4
Value for money
8.8
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 12
Reviewed: November 3, 2023
Daniel
CanadaPool was freezing and way to expensive to heat (added-on cost). Carpets were dirty. Otherwise, the property was excellent.
Excellent location. Beautiful complex. Well stocked kitchen. Great internet and tv services (once we figured it out). Laundry facilities were excellent. Backyard was beautiful. A lovely property!
Stayed in November 2023
Reviewed: June 24, 2023
Sam
United States of AmericaBad water pressure
Stayed in June 2023
Reviewed: April 21, 2023
Karissa
United States of AmericaThe Location and facilities were perfect. 3 bedrooms, lots of outdoor space, lovely pool and hot tub. Great layout and thoughtful amenities- guest book, coffee, high quality toiletries , pool towels, games. We loved it and will definitely stay again if we ever find ourselves in need of an escape.
Stayed in April 2023
Reviewed: April 15, 2023
Christiane
United States of AmericaIt was hard to figure out how one of the showers worked as one of the armatures to turn on the water was oddly positioned outside of the shower and it was not clear how to turn on the warm water. So we just used the second shower in the bathroom.
We liked the privacy of the place and esp. the backyard - with access from the master bedroom and the bathroom. The beds were ver comfortable. We also loved the products in the bathroom (Avalon Organics) which gave us this spa like feeling. The pool was nice and the hot tub heats up fast and gets nicely hot. Everything was very clean! We definitely want to come back!
Stayed in April 2023
Reviewed: March 24, 2023
Karen
United States of AmericaLiving room furniture not particularly comfortable.
Beautiful home equipped with everything anyone could need and then some! Very comfortable bed and linens, including towels. Our pups loved being able to go outside in the back without restriction.
Stayed in March 2023
Reviewed: March 8, 2023
Kristy
United States of AmericaClean, quiet, convenient
Stayed in March 2023
Reviewed: February 4, 2023
Kathy
United States of Americano instructions on how to work things living room tv did not work had to call to get passwords cooktop hard to work
easy to get to. very clean. love the master bedroom steam & shower. very nice towels great hot tub washer & dryer with laundry soap coffee was there as well they did not miss a beat!!!
Stayed in January 2023
Reviewed: January 3, 2023
Daewee
United States of AmericaNothing.
Everything was more than we expected. The place looked exactly like the picture, very clean, and everything we need were there. Pools were pretty warm and super clean. We had some troubles, but wasn't any issue. The staff solved it as soon as possible, made us feel comfortable, asked if we needed anything always there for us. It was one of the BEST PLACE we stay since we used booking.com!! Won't regret! Really cozy and nice. Recommend for people who really want to rest. Because the neighborhoods are really quite, so best place to sleep in peace.
Stayed in January 2023
Reviewed: February 13, 2023
Cassie
United States of AmericaWe contacted the property as a member of our group had COVID-19 to see if we could reschedule or get a refund. Prior to talking with me, the property manager cancelled our booking for the weekend and rebooked the property for another party. Due to this preemptive cancellation, the property manager promised a refund or a credit to stay another weekend. We requested a refund, however, no confirmation was sent, and the refund was not received. I followed up for a week trying to resolve this issue with both the property manager and booking.com customer service and it was difficult working/reaching the property manager. He denied our conversation, despite having phone records and messages sent within the app. Then he stopped responding and neither a refund or credit has been provided. It felt very confusing and was very disappointing as the initial customer service was great. While I'm sure the property is wonderful, the customer service and response was horrible. This really impacted how I feel booking with booking.com in the future and I hope that the property and booking.com can improve their practices.
I want to provide a positive review for my experience with this property management team, however it has been very unsatisfactory.
Stayed in January 2023
Reviewed: January 7, 2024
Eskel
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: October 13, 2023
Michael
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Showing 1 - 12
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