Reviews of Horseshoe Lake Charles, A Caesars Destination 3 stars
100 Westlake Avenue, Lake Charles, LA 70669, United States
#10 of 34 hotels in Lake Charles
Guests' ChoiceReview score
Based on 574 hotel reviews
8.3Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
8.4
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Facilities
8.5
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Staff
8.6
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Value for money
8.4
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Free WiFi
8.7
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Reviewed: 20 July 2025
Turner
United States1 review8.0“The first day wasn't fun, because the slot machines didn't payout frequently enough.”- • Leisure trip
- • Solo traveller
- • Premium Room, River View, 2 Queens, Non-Smoking
- • Stayed 2 nights
I didn't like loud rock and roll music being blasted from the ceiling in the casino. I wanted to just hear the noise that the slot machine makes during good spins and payouts.
The closeness of our room to the casino.
Stayed in July 2025
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Reviewed: 18 July 2025
Alice
United States2 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Room, 2 Queens, Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Issues with valet parking. But understand it was due to a shortage of staff. Still wasn't feeling too good about waiting to have someone park our car when we returned to hotel at 8:00 pm.
Clean, comfortable
Stayed in July 2025
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Reviewed: 10 July 2025
Henri
Luxembourg78 reviews18 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Premium Balcony Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
We wanted to stay a night longer, but the prices where so high for the the next day (Week End) that we continued our travel as planned
When booking we wasn't aware that it is a casino. But it doesn't matter. It was a one night Stay, to brake a long distance in driving in 2. Room was big, a lot of space, with a balcony, so you can sleep with open door and let some fresh air in (if not to hot) Clean, no Problem at all
Stayed in June 2025
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Reviewed: 7 July 2025
Brian
United States8 reviews9.0“A great stay.”- • Leisure trip
- • Solo traveller
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
More choices for lunches and dinners. Maybe even buffet style.
Stayed in July 2025
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Reviewed: 22 June 2025
Helen
United Kingdom17 reviews8.0“Ok if gambling is all you want to do”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Food was poor No option for breakfast, could do with a coffee shop at the very least Room wasn't serviced as standard, you have to request this and have to list everything you want done e.g. we asked for coffee but didn't ask for more cups and that's what we got, coffee no cups! Bins weren't emptied as we didn't ask for this, strange way of doing things Pool doesn't open till 11am, again strange
Large room, location was close to lake Charles
Stayed in June 2025
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Reviewed: 15 June 2025
Booker
United States1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe Balcony Room, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The view from the balcony was horrible.
Location was great. Liked that it was not as crowded as most casinos
Stayed in June 2025
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Reviewed: 27 May 2025
Darren
Canada46 reviews5 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Could use more staff,had to wait to check in ,no hair dryer in the room
Casino was fun
Stayed in April 2025
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Reviewed: 25 May 2025
Sherron
United States5 reviews7.0“Not really impressed”- • With a pet
- • Leisure trip
- • Solo traveller
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
I did like the fact that my room was not clean to expectation especially since it is advertised as "newly renovated". I don't think I will stay there in the future. There are too many casino/hotels to choose from.
The bell and valet service was not good. There were 10 cars waiting for valet and bell services. The hotel only had one valet person and they would not let you use the luggage carts but didn't have any bell hops to assist you. Pretty sad. Self parking is not located close to the lobby/hotel elevators which is very inconvenient when you have no valet service and have to take your own luggage to the room. There were things in the room that were not clean. The ice container still had water in it from previous guests.
Stayed in May 2025
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Reviewed: 19 May 2025
Kurian
United States2 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
more food places to eat
Their was no breakfast to rate
Stayed in May 2025
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Reviewed: 8 May 2025
Maria
United States13 reviews3 helpful votes8.0Very good- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Well this day was bad weather so hotel lost light we were not able to get in our room 4th floor for 2 hrs from 😞10:00pm -12:00 am
Location , cleanliness & casino
Stayed in May 2025
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Reviewed: 6 May 2025
Michael
United States29 reviews3 helpful votes9.0“Beautiful room”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Only had one complaint. Terrible loud noise when the compressor shut off as the a/c cycled.
Nicest room we’ve ever stayed in.
Stayed in May 2025
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Reviewed: 26 April 2025
Mark
United States3 reviews8.0“I would stay again”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
When you drive up to check in for hotel; You either park in the open outdoors or can go to the backside and park in parking garage. Parking in parking garge gives you alot longer walk. Problem is there is not ample or adequate signage on how to get to hotel from there.
Had king room with riverview. Room was very nice and clean. Casino was spacious. Slot machines spread out : so you werent sitting on top of other players. Sports book staff that night were very helpful. Plus they have ample big screen tvs.
Stayed in April 2025
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Reviewed: 15 April 2025
Brian
United States17 reviews9.0“Very nice and clean facillity.”- • Leisure trip
- • Solo traveller
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
Slot Machines
Very clean, quiet, and safe!
Stayed in April 2025
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Reviewed: 11 April 2025
Roy
United States5 reviews1 helpful vote8.0“Spooked”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Room 312 is haunted. The toilet lid kept on slaming during the night didn't get much rest. But the room was very nice and the view also
Stayed in April 2025
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Reviewed: 20 March 2025
Amy
United States2 reviews7.0“It was just ok”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bathroom could have been cleaner..the floor and counters were not thoroughly cleaned. We went to the casino to gamble and their ATMs charge a $10 fee! There was hardly any staff. Everything was self serve. The steakhouse was closed. We were charged $14 each for a facility fee for things we never used.
It was scenic. Right on the river. We had a river view room. The bedding was nice and comfortable
Stayed in March 2025
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Reviewed: 9 March 2025
Larry
United States2 reviews8.0Very good- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Pillows wasn't firm enough
It was quite
Stayed in March 2025
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Reviewed: 4 March 2025
Randy
United States3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Cigarette smell in the gaming areas; marijuana smells in the parking lot.
Location and food options
Stayed in March 2025
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Reviewed: 4 March 2025
Lorenza
United States5 reviews8.0“It was a very nice stay and the staff were very friendly and helpful”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I didn’t like having to cross the bridge to get back and forth to Lake Charles, I wasn’t aware that the location was West Lake
The room was very clean and spacious
Stayed in March 2025
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Reviewed: 25 February 2025
Michael
United States1 review7.0“Was ok”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Didn’t get the room I paid for.
Casino
Stayed in February 2025
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Reviewed: 19 February 2025
Elys
United States1 review8.0“it was good and very relaxing”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
well, the service where we play the machine, I call 3 time no body chow up
the room
Stayed in February 2025
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Reviewed: 18 December 2024
Larry
United States59 reviews4 helpful votes7.0“Had an excellent day, but will choose a different hotel that I could use to store my food that I travel with”- • Leisure trip
- • Solo traveller
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Restaurants and amenities are extremely pricey and no microwave. This resort is also in an industrial zone, so the scenery is not always that great and a little bit far away from restaurants.
This hotel is a good bargain for a casino resort.
Stayed in November 2024
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Reviewed: 6 December 2024
Sally
United States5 reviews7.0“Comfortable room, nice front desk staff but slow service in the sports bar restaurant.”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The service at the restaurant was slow. I finally had to hail a waitress to bring us menus in the sports bar.
The rooms were very nice. But they were out of regular coffee pods in the room. We were told there was coffee in the bar downstairs but when we went to get some we could not get waited on.
Stayed in December 2024
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Reviewed: 3 December 2024
Lisa
United States12 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
nothing
The view from our room of the river was nice
Stayed in November 2024
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Reviewed: 2 November 2024
Michael
United States4 reviews9.0“Enjoyed our stay. Will return.”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Air conditioner was a like noisy
Large rooms,clean, cheerful environment
Stayed in November 2024
