Reviews of Horseshoe Lake Charles, A Caesars Destination 3 stars

Dear Horseshoe Lake Charles Management, I am writing to express my deep disappointment regarding the experience I had at your hotel on August 19 2025 After a long and exhausting five-hour drive, I arrived at Horseshoe Lake Charles expecting a smooth check-in and the premium room with a lake or river view that I had reserved in advance. Unfortunately, when I arrived at 7:00 PM well past the standard check-in time that the room was still not ready due to it being unclean. Rather than offering any kind of alternative, apology, or compensation, Manager Cristopher was dismissive and unhelpful. His attitude lacked professionalism and courtesy, and it left me feeling completely unwelcome. Due to this poor treatment and the unavailability of the room I reserved, I decided to leave without staying at the hotel. To make matters worse, despite not staying at all, I was still charged for the room. Instead of properly canceling my reservation given the circumstances, your team checked me in and out on paper, as if I had completed a stay. This is completely unacceptable and adds insult to an already frustrating experience. I respectfully request a full refund for the stay, as I did not use the room or receive the service I paid for. Additionally, I urge you to review this incident carefully and provide proper training to staff especially Cristopher on handling guest concerns with professionalism and care. I had high expectations when choosing Horseshoe Lake Charles, but this experience has left me extremely disappointed. I hope this issue will be resolved promptly.

Great location

No room service, not many choices for restaurants, nothing but just a place for gamblers, staff not very helpful.

One of my favorites Hotels

Everything

I picked this place to stay because of the casino, free daily spin and the restaurant Steak. I enjoyed the big, spacious pool. Our room was quiet, roomy and the view of the river was great. I found the bathroom a perfect size and layout for the 4 of us traveling.

I didn't win a retirement payout with my $20.00. I was disappointed with the flavor of my food at Steak (I'll need to speak to Sir Ramsey at some point).

Everything

The closeness of our room to the casino.

I didn't like loud rock and roll music being blasted from the ceiling in the casino. I wanted to just hear the noise that the slot machine makes during good spins and payouts.

Clean, comfortable

Issues with valet parking. But understand it was due to a shortage of staff. Still wasn't feeling too good about waiting to have someone park our car when we returned to hotel at 8:00 pm.

The spaciousness of the rooms. The updated appearance. Friendly staff, everywhere. Free parking, price and location. No crowds!

Lack of breakfast/lunch choices on site and no microwave in room.

When booking we wasn't aware that it is a casino. But it doesn't matter. It was a one night Stay, to brake a long distance in driving in 2. Room was big, a lot of space, with a balcony, so you can sleep with open door and let some fresh air in (if not to hot) Clean, no Problem at all

We wanted to stay a night longer, but the prices where so high for the the next day (Week End) that we continued our travel as planned

Very clean very nice

Although the casino area was very small, and there were not very many machines, you need more water machines you don’t accommodate older people, which is what is there it was very quiet and calming. The staff was wonderful. However, the rooms were hideous. The air conditioner did not work. It kept going out. Paint was peeling on the ceiling. The tables and counters were dirty. I had to wipe them off no service nobody would answer the phone anywhere no bellhop nothing and I have a cracked rib and I had to pull all my stuff up to my room myself. They had a window with a piece of tape on it that says no bellhop go inside I think I deserve a refund. I couldn’t use the pool or the fitness center. It was private event yet I was charged a Resort fee. You need to credit my $28 resort fee. I didn’t even get to go out the door, it wasn’t allowed it was locked and no one was there except the party outside.

The room was dirty. Nothing was wiped down. The floors were dirty. They were cobwebs. The air conditioner kept going in and out no coffee no creamer. No water asked for a towel. I got one dirty towel. There was two in the room. The one you brought me was dirty no hair dryer when I asked for one. She brought me one for no offense, but ethnic care obviously didn’t mean no good. Nobody answers the phone anywhere the poor little girl at the front desk ran the hoe hotel you need to pay her 20 jobs that she does. I will never go there again. I enjoyed the downstairs quietness, but the upstairs was horrific close the hotel.