I didn't like loud rock and roll music being blasted from the ceiling in the casino. I wanted to just hear the noise that the slot machine makes during good spins and payouts.

The closeness of our room to the casino.

Ha soggiornato nel mese di luglio 2025

Issues with valet parking. But understand it was due to a shortage of staff. Still wasn't feeling too good about waiting to have someone park our car when we returned to hotel at 8:00 pm.

Clean, comfortable

Ha soggiornato nel mese di luglio 2025

We wanted to stay a night longer, but the prices where so high for the the next day (Week End) that we continued our travel as planned

When booking we wasn't aware that it is a casino. But it doesn't matter. It was a one night Stay, to brake a long distance in driving in 2. Room was big, a lot of space, with a balcony, so you can sleep with open door and let some fresh air in (if not to hot) Clean, no Problem at all

Ha soggiornato nel mese di giugno 2025

More choices for lunches and dinners. Maybe even buffet style.

Ha soggiornato nel mese di luglio 2025

Food was poor No option for breakfast, could do with a coffee shop at the very least Room wasn't serviced as standard, you have to request this and have to list everything you want done e.g. we asked for coffee but didn't ask for more cups and that's what we got, coffee no cups! Bins weren't emptied as we didn't ask for this, strange way of doing things Pool doesn't open till 11am, again strange

Large room, location was close to lake Charles

Ha soggiornato nel mese di giugno 2025

The view from the balcony was horrible.

Location was great. Liked that it was not as crowded as most casinos

Ha soggiornato nel mese di giugno 2025

Could use more staff,had to wait to check in ,no hair dryer in the room

Casino was fun

Ha soggiornato nel mese di aprile 2025

I did like the fact that my room was not clean to expectation especially since it is advertised as "newly renovated". I don't think I will stay there in the future. There are too many casino/hotels to choose from.

The bell and valet service was not good. There were 10 cars waiting for valet and bell services. The hotel only had one valet person and they would not let you use the luggage carts but didn't have any bell hops to assist you. Pretty sad. Self parking is not located close to the lobby/hotel elevators which is very inconvenient when you have no valet service and have to take your own luggage to the room. There were things in the room that were not clean. The ice container still had water in it from previous guests.

Ha soggiornato nel mese di maggio 2025

more food places to eat

Their was no breakfast to rate

Ha soggiornato nel mese di maggio 2025

Well this day was bad weather so hotel lost light we were not able to get in our room 4th floor for 2 hrs from 😞10:00pm -12:00 am

Location , cleanliness & casino

Ha soggiornato nel mese di maggio 2025

Only had one complaint. Terrible loud noise when the compressor shut off as the a/c cycled.

Nicest room we’ve ever stayed in.

Ha soggiornato nel mese di maggio 2025

When you drive up to check in for hotel; You either park in the open outdoors or can go to the backside and park in parking garage. Parking in parking garge gives you alot longer walk. Problem is there is not ample or adequate signage on how to get to hotel from there.

Had king room with riverview. Room was very nice and clean. Casino was spacious. Slot machines spread out : so you werent sitting on top of other players. Sports book staff that night were very helpful. Plus they have ample big screen tvs.

Ha soggiornato nel mese di aprile 2025

Slot Machines

Very clean, quiet, and safe!

Ha soggiornato nel mese di aprile 2025

Room 312 is haunted. The toilet lid kept on slaming during the night didn't get much rest. But the room was very nice and the view also

Ha soggiornato nel mese di aprile 2025

The bathroom could have been cleaner..the floor and counters were not thoroughly cleaned. We went to the casino to gamble and their ATMs charge a $10 fee! There was hardly any staff. Everything was self serve. The steakhouse was closed. We were charged $14 each for a facility fee for things we never used.

It was scenic. Right on the river. We had a river view room. The bedding was nice and comfortable

Ha soggiornato nel mese di marzo 2025

Pillows wasn't firm enough

It was quite

Ha soggiornato nel mese di marzo 2025

Cigarette smell in the gaming areas; marijuana smells in the parking lot.

Location and food options

Ha soggiornato nel mese di marzo 2025

I didn’t like having to cross the bridge to get back and forth to Lake Charles, I wasn’t aware that the location was West Lake

The room was very clean and spacious

Ha soggiornato nel mese di marzo 2025

Didn’t get the room I paid for.

Casino

Ha soggiornato nel mese di febbraio 2025

well, the service where we play the machine, I call 3 time no body chow up

the room

Ha soggiornato nel mese di febbraio 2025

Restaurants and amenities are extremely pricey and no microwave. This resort is also in an industrial zone, so the scenery is not always that great and a little bit far away from restaurants.

This hotel is a good bargain for a casino resort.

Ha soggiornato nel mese di novembre 2024

The service at the restaurant was slow. I finally had to hail a waitress to bring us menus in the sports bar.

The rooms were very nice. But they were out of regular coffee pods in the room. We were told there was coffee in the bar downstairs but when we went to get some we could not get waited on.

Ha soggiornato nel mese di dicembre 2024

nothing

The view from our room of the river was nice

Ha soggiornato nel mese di novembre 2024

Air conditioner was a like noisy

Large rooms,clean, cheerful environment

Ha soggiornato nel mese di novembre 2024