Reviews of Quality Inn University Lansing 3 stars
3121 Grand River Avenue, Lansing, MI 48912, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewVery nice location and variety of restaurants at a walking distance. Simple but nice breakfast
Lose toilet handle but I fixed it.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewBy east lansing and the capital
The tc didnt worke lagged alot
Dear Guest, Thank you for sharing your feedback. We’re glad you appreciated our convenient location near East Lansing and the capital. However, we’re sorry to hear about the TV issues and any inconvenience this may have caused. We’ll make sure our team looks into this to improve your experience next time. We hope to welcome you back for a smoother stay in the future.
Dear Guest, Thank you for sharing your feedback. We’re glad you appreciated our convenient location near East Lansing and the capital. However, we’re sorry to hear about the TV issues and any inconvenience this may have caused. We’ll make … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe pool is fantastic!
The room feels dated and small. AC doesn't seem to work, but thankfully, it's not hot outside, so it doesn't bother us. There was some kind of event going on, so the hallways were really noisy.
Dear Arin, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our pool and found good value in your stay. We apologize for the noise in the hallways and any inconvenience with the room size or AC. Your comments have been shared with our team to help improve the guest experience. We hope to welcome you back for an even more comfortable stay in the future. Sincerely, Guest Satisfaction Manager
Dear Arin, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our pool and found good value in your stay. We apologize for the noise in the hallways and any inconvenience with the room size or AC. Your com… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHood breakfast- waffles, bagels yogurt eggs and fruit.
Dear Laura, Thank you for sharing your feedback! We’re glad you enjoyed your stay, found our staff friendly, and that the indoor pool was a hit with the kids. It’s also great to hear you appreciated the breakfast selection. We value your input and look forward to welcoming you back soon for another comfortable stay!
Dear Laura, Thank you for sharing your feedback! We’re glad you enjoyed your stay, found our staff friendly, and that the indoor pool was a hit with the kids. It’s also great to hear you appreciated the breakfast selection. We value your … Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewPool was nice. Breakfast average. Staff was friendly.
Shower flooded bathroom every time. Only one chair in room. Bathroom sink didn't drain well. Dated
Dear Mark, Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed the pool and found our staff friendly. We apologize for the issues you experienced with the shower, bathroom sink drainage, and the limited seating in the room. We also appreciate your comment about the need for updates to our facilities. Your feedback is valuable as we work toward improvements to provide a better guest experience. We hope to have the chance to welcome you back in the future and provide a more comfortable stay.
Dear Mark, Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed the pool and found our staff friendly. We apologize for the issues you experienced with the shower, bathroom sink drainage, and the limited seati… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe bed was comfortable. The room looked nice, though the flooring wasn't attached well. Staff was nice.
The noise level was very high until the pool closed. The hotel appears to have been a former brand known for their Holidomes back in the 70s, so all the rooms are enclosed facing the pool and breakfast area, thus making it very loud. The eggs at breakfast were the worst I've ever had. The sausage was not very good either. Even though the room "looked" nice, there were quality issues : flooring was loose, a/c didn't cool well, not all bulbs worked, there was a used washcloth in the bathroom.
Dear John, Thank you for sharing your detailed feedback. I’m glad to hear you found our staff welcoming and your bed comfortable. At the same time, I sincerely apologize for the issues you encountered with noise, room quality, and breakfast. We will be addressing the flooring, A/C, lighting, and housekeeping concerns you mentioned, as well as reviewing our breakfast offerings to ensure a better experience. Your comments help us focus on the right improvements, and I hope we’ll have another chance to provide you with a much more enjoyable stay.
Dear John, Thank you for sharing your detailed feedback. I’m glad to hear you found our staff welcoming and your bed comfortable. At the same time, I sincerely apologize for the issues you encountered with noise, room quality, and breakfast… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation pool
Mold on the ceiling in bathroom Ceilings leaking all over on first floor Pool table took my kinds money and phone number on the table said to see front desk for money . The man refused to give them there money and then when my daughter inquired for her siblings he tried to kick us out of the motel. The people are rude and a manager doesn’t exist there
Dear Hascall, Thank you for sharing your concerns. We are very sorry to hear about the condition of the room, pool table issue, and your experience with our staff. This is not the level of service or cleanliness we aim to provide. Your feedback has been shared with our team for immediate review, and we will address these issues promptly to ensure a better experience for future guests.
Dear Hascall, Thank you for sharing your concerns. We are very sorry to hear about the condition of the room, pool table issue, and your experience with our staff. This is not the level of service or cleanliness we aim to provide. Your fee… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewWe stayed on the pool side it was such a cool 😎 spot. Everything was clean it was really quiet and everyone was friendly .
It would be cool it the little bar area opened .
Dear Marshall Gregory, Thank you for your great review! We’re delighted you enjoyed the poolside room, cleanliness, and friendly atmosphere. We appreciate your suggestion about the bar area and will keep it in mind for future improvements.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe overall energy of the family working/ owning it was amazing. They are welcoming and friendly. The pool looked so fun with a slide and a deep end. The room was perfect for a comfy night to sleep.
The room was clean, but I did do a wipe of the chairs and desk prior to using it. I think a little extra look/ wipe of all counter and seating spaces from the housekeeper would make this hotel my perfect 10
Dear Gwen, Thank you for your wonderful review! We’re delighted you enjoyed your stay, the warm welcome from our team, and the pool amenities. Your suggestion regarding extra attention to surfaces is appreciated, and we’ll ensure housekeeping takes note to make your next visit even better.
Dear Gwen, Thank you for your wonderful review! We’re delighted you enjoyed your stay, the warm welcome from our team, and the pool amenities. Your suggestion regarding extra attention to surfaces is appreciated, and we’ll ensure housekee… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewN/A
N/A
Dear Megan, Thank you for your recent stay and for rating your experience. We're glad to see you found good value in your stay and appreciated the overall comfort and cleanliness. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Dear Megan, Thank you for your recent stay and for rating your experience. We're glad to see you found good value in your stay and appreciated the overall comfort and cleanliness. If there's anything we can do to make your next visi… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt was cost effective. Bed was comfortable.
Our room smelled every time someone flushed a toilet. AC regulator was busted so we had barely any AC and it was hot in the room all weekend.
Dear Lane, Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and appreciated the value we offer. However, I’m truly sorry to learn about the odor issue and the AC not functioning properly during your stay. That’s certainly not the experience we aim to provide, and I apologize for the discomfort caused. Your comments have been shared with our maintenance team for immediate attention. We hope you'll consider giving us another opportunity to provide you with a much-improved stay.
Dear Lane, Thank you for sharing your feedback. We're glad to hear you found the bed comfortable and appreciated the value we offer. However, I’m truly sorry to learn about the odor issue and the AC not functioning properly during your… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in April 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe stay was great!
I tried to contact booking.com To let them know we had to leave the 12th instead of the 13th , but couldn't get a hold of anyone anywhere. I might use a different booking company next time Sad. I've been pretty loyal to booking.com, but after this it might be time to move to a different company unless I'm able to get some kind of refund... Let me know, thanks, Annegret Stolz
Dear Annegret, Thank you for your kind words about your stay — we're delighted to hear you enjoyed it! We're sorry to learn about the trouble you experienced trying to adjust your reservation through Booking.com. While we don’t control their policies, we completely understand your frustration. We recommend reaching out to their customer support again with your reservation number and documentation. If you need anything from our side to support your request, feel free to contact us directly — we’re happy to help however we can. We truly appreciate your loyalty and hope to welcome you back in the future.
Dear Annegret, Thank you for your kind words about your stay — we're delighted to hear you enjoyed it! We're sorry to learn about the trouble you experienced trying to adjust your reservation through Booking.com. While we don’t cont… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewonly the location
nothing, it was filthy, sheets dirty, cigarette holes in the sheets and smelly
Dear Cacy, Thank you for bringing this to our attention. I’m truly sorry for the unacceptable condition of both rooms you encountered during your visit. Cleanliness is a top priority, and it's clear we fell short in delivering a room that met even the most basic standards of comfort and hygiene. We are addressing this directly with our housekeeping team to ensure this does not happen again. Your feedback is valuable and will be used to improve our training and inspection processes. We regret that we did not provide the experience you expected and deserved. If you’re open to it, please reach out to us directly—we would like to make things right.
Dear Cacy, Thank you for bringing this to our attention. I’m truly sorry for the unacceptable condition of both rooms you encountered during your visit. Cleanliness is a top priority, and it's clear we fell short in delivering a room t… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewIt was ok it did the job and the nicest thing was the area they had a big pool.
It was ok it did the job but would been more comfortable and nice if once entering the room you could tell it wasn't cleaned properly and had old stained up sheets on the bedding which wasn't a good feeling to sleep on.
Dear Hernandez, Thank you for your feedback. While I’m glad you enjoyed the location and the pool area, I’m truly sorry to hear that the cleanliness of your room and bedding did not meet expectations. This is not the experience we want any guest to have, and I apologize for the discomfort it caused. We are addressing this with our housekeeping team immediately to ensure proper cleaning and linen inspections are carried out thoroughly moving forward. We appreciate your comments and hope to have the opportunity to provide you with a much improved stay in the future.
Dear Hernandez, Thank you for your feedback. While I’m glad you enjoyed the location and the pool area, I’m truly sorry to hear that the cleanliness of your room and bedding did not meet expectations. This is not the experience we want any… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewQuality Inn University Staff Members - theft of Funds, double triple tapping a disabled Individuals Account, illegally, deliberately, put guest on do not rent list without a Legitimate reason after reserving room for approximate Three or four days. Quality inn University, et al., $50. Promotions for booking room for 2 days or more are fraudulent due to: Front desk Supervisor: Emma and Ceo Manager Tom. Never received $50 gift card or able to purchase room on approximate - 7/4/2025. Purchased 2 nights In duration. room 146 was booked online for $74. plus $50 Deposit. taxes, fees, are Included, which brings total of $136.15. Overly charged homeless disabled Individual $150., More than Once. Made several complaints regarding hotel motel Issues. Staff was very uncompliant. and negligent to the needs of a homeless disabled U.S. citizen. Which plays into pre-existing disabilities. Guest is totally disabled. (ADA) Americans with disability Act. Please show no deliberate Indifference. 42 usc sec. 1983. Seems like Staff working seem to be squatters in nature. Staff workers using Terroristic Acts against U.S. Citizens on American Soil while operating in the United States. Thorough Investigation is needed when it comes to the conduct of employees working at Quality Inn University on Grand River Lansing MI.. Compensation is needed on the basis of. Quality Inn University, et al liable to sue. Reach out Immediately regarding: Offenses committed against vulnerable adults, et al... Camera footage, hotel invoice receipts, et al, will show proof that Guest was very compliant. Thank you for taking time to read and hear concerns. Your response is greatly needed moving forward. getting back on track as hotel staff and guest relationship. Was never put on a do not rent list ever before. This is defamation of character. Libel(slander). No deliberate indifference please.
Most All Stay Fraudulent Acts, overcharging, theft of funds, squatters, defamation libel(slander), false advertising, causing pre-existing disabilities, et al...
Dear Guest, I see the reservation that you made was on the app online prices are not controlled by the hotel and at the time of arrival there was no evidence of military id was show to offer a discount that the hotel honors all the veterans of the united states plus you get only one discount at a time either military or the member rate that you already got we cannot stack discount on discount and coming to being racist you were put in the DNR list for your ratial slurs toward the employees during your stay as you already mentioned that the employees seems squatters already proves that you in fact you have used ractial slurs against my employees they complained as well seems they were correct people who have a great job cannot be squatters they work hard for a living about the $50 gift card promotion that is run by the franchise you were handed the customer care number to call and they will help you with that well the demands that you made at the front desk for the gift card i can see on the footage were extremely disrespectful and its not the front desk fault if the franchise is running a promotion and even the hotel could not help you as it does not fall under their jurisdiction for the gift card only franchise handles that Seems like they have done their job correctly and with guest like you who are racist against my employees are never welcomed here. Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and deeply regret that your stay was distressing. Please know that the comfort, safety, and dignity of all our guests—especially those with disabilities—are extremely important to us. The issues you’ve described regarding billing, staff interactions, and your overall experience are serious and not reflective of the standards we strive to uphold. We take all guest feedback seriously, especially when it involves allegations of misconduct or noncompliance with ADA guidelines. We assure you that we are reviewing this matter thoroughly and will address it internally with the appropriate urgency. Thank you again for bringing this to our attention.
Dear Guest, I see the reservation that you made was on the app online prices are not controlled by the hotel and at the time of arrival there was no evidence of military id was show to offer a discount that the hotel honors all the veterans… Show more