friendly people!!! Great room!!!

Stayed in August 2025

The parking garage attendants weren't very helpful. We had money ready to tip but they didn't have a cart for our luggage and he didn't seem very eager to help us get things out of our trunks. Not the best first impression for a place I am spending $450 a night on. Also, the communication between the front desk and the garage related to parking fees wasn't the best. I paid for my daughter's parking fees and they gave her a hard time when she was trying to leave the parking garage. Seems like they need to get a better system so the front desk and garage can communicate more efficiently.

The location was fantastic and was the main reason I booked this hotel. The rooftop pool was amazing and I spent 2 days relaxing on the cushioned pool chairs. The decor was beautiful in the hotel - Fancy chandeliers and beautiful French style furniture.

Stayed in August 2025

The train/MTS TROLLEY blows every 10 mins even at night and the property is a little dated but overall I’d stay there again.

The bed and bathtub! Very comfortable and large room!

Stayed in May 2025

I chose the Westgate because it was close to the airport and Balboa Park. The staff were very helpful. We arrived early and were able to store our luggage so that we do some sightseeing before checking in. The room had comfortable beds and was attractively decorated. We enjoyed the live music at dinner.

Stayed in March 2025

The personnel is great, very kind and nice. This is the third time I stay in the Westgate and all my expectations were met, thanks!

Stayed in December 2024

The train noise

The location and friendly staff

Stayed in November 2024

We didn’t stay long so we didn’t experience much.

Clean, well appointed. Rooms were roomy and clean. Beds comfortable.

Stayed in November 2024

Parking for $52

Nice hotel. Clean . Old but well maintained

Stayed in November 2024

service was fantastic.

Stayed in October 2024

Rooms were amazing, city view was gorgeous. Staff was welcoming from the beginning to the end.

Stayed in September 2024

None

Convenient location for the show we gone to.

Stayed in January 2024

The king bed really comfortable. A/C heater VERY outdated. Room was dated!

The location was perfect. The staff really nice. Lobby was beautiful

Stayed in December 2023

Overnight parking is expensive but it is midtown

Stayed in July 2023

Breakfast was delicious. Valet was very convenient. We loved the pool and hot tub. Very conveniently located. Very clean.

Stayed in July 2023

A water fountain on the floors would be lovely but that you to Andrea(?) at the front desk for loading us up with mini water bottles to keep us going!

The staff at this hotel was SO INCREDIBLE from the moment you check in (actually even before check in) you are met with the kindest friendliest people! Special shoutouts to Al from Valet, John Mark at the doors Madison our bartender at the Westgate room Remi our pool bartender and maybe a manager(?) and Sarah who sent us complimentary Evian for our anniversary! Plus the kindest front desk agents who were there for us at every point in our stay! And you know it’s not just us because everyone who walked into the Westgate was not only greeted by name but greeted the staff by name which is how you KNOW they’ve made a lasting impression. Come for the beautiful French art and decor and the stellar rooftop pool and fitness center but STAY For the heart of the Westgate hotel- the people who make it happen!

Stayed in July 2023

This is a very nice french style hotel. The interior and its decoration are great. The guest room is very spacious.

Stayed in July 2023

I have no complaints.

The interiot of the hotel was beyond my expectations. I really liked that the hotel had a parking garage with Valet.

Stayed in July 2023

Love it

Love it

Stayed in April 2023

parking fee too expensive

Everything except location and parking fee

Stayed in December 2022

Hotel bar seemed understaffed. Hotel bar kinda cramped. Dark spots on carpets.

Comfortable sheets. Gym access included. Live music in hotel bar (certain days/times).

Stayed in December 2022

no housekeeping one day, hair dryer needs to be replaced

Location was good and staff very responsive.

Stayed in September 2022

The hotel is extremely tired looking. The furniture is kind of beat up in the rooms, the hardware in the bathrooms are rusty, it has a feel of a house with furniture that hasn't been updated and a bit neglected. We had issues with housekeeping that did not remove used water glasses and we found wash towels that were dirty that were thrown onto the balcony. What they came to address it, we had to call twice to make that happen.

It was a good location for a conference I was attending at the convention center. You could walk there if needed but we had shuttles that worked very well.

Stayed in May 2025

When reserved was told that my card would not be charged Saw in the morning before check in it was No mention of the 52 parking fee or the additional charge for using hotel amenities that we didn’t

Clean well kept

Stayed in December 2024

Loud and can hear everything thru the doors and halls.

Building, location and decor . Was just way too loud and got woken up by housekeeping at 7:40 AM., to see if we had checked out to start cleaning the room. But I spoke with management.

Stayed in November 2024