Reviews of The Westgate Hotel 4 stars
1055 2nd Avenue, Downtown San Diego, San Diego, CA 92101, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff were exceptionally helpful. Hotel was beautiful, room was well appointed with full amenities.
Complimentary coffee service only ran to 6:30 AM.
Thank you for staying with us. We appreciate you taking the time to leave a review and look forward to welcoming you again soon. -The Westgate Team
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewfriendly people!!! Great room!!!
Thank you for staying with us, Ann. We appreciate you taking the time to leave a review and look forward to welcoming you again soon. -The Westgate Team
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was fantastic and was the main reason I booked this hotel. The rooftop pool was amazing and I spent 2 days relaxing on the cushioned pool chairs. The decor was beautiful in the hotel - Fancy chandeliers and beautiful French style furniture.
The parking garage attendants weren't very helpful. We had money ready to tip but they didn't have a cart for our luggage and he didn't seem very eager to help us get things out of our trunks. Not the best first impression for a place I am spending $450 a night on. Also, the communication between the front desk and the garage related to parking fees wasn't the best. I paid for my daughter's parking fees and they gave her a hard time when she was trying to leave the parking garage. Seems like they need to get a better system so the front desk and garage can communicate more efficiently.
Thank you for leaving a review, Michelle. We appreciate your feedback and look forward to welcoming you again soon! -The Westgate Team
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewThe bed and bathtub! Very comfortable and large room!
The train/MTS TROLLEY blows every 10 mins even at night and the property is a little dated but overall I’d stay there again.
Thank you for your feedback. We appreciate you staying with us and look forward to serving you again in the future! -The Westgate Hotel Team
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe look of hotel, the staff and service.
Thanks for the great review, Anonymous! We appreciate you choosing to stay with us. -The Westgate Hotel Team
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewamazing gym and facilities
the room services was sporadic, we had to regularly ask for the room to be cleaned and serviced over the week we stayed.
Dear valued guest, Thank for leaving your review and comments. We are glad to hear you enjoyed our gym and facilities. We hope to have the honor of welcoming you back soon. Best Regards, Beatriz Krause - Director of Rooms
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewIt was a good location for a conference I was attending at the convention center. You could walk there if needed but we had shuttles that worked very well.
The hotel is extremely tired looking. The furniture is kind of beat up in the rooms, the hardware in the bathrooms are rusty, it has a feel of a house with furniture that hasn't been updated and a bit neglected. We had issues with housekeeping that did not remove used water glasses and we found wash towels that were dirty that were thrown onto the balcony. What they came to address it, we had to call twice to make that happen.
Dear Mr. Gulchin, Thank you for taking the time to send us your honest feedback. We hope to have a chance to serve you in the future. Best Regards.
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewI chose the Westgate because it was close to the airport and Balboa Park. The staff were very helpful. We arrived early and were able to store our luggage so that we do some sightseeing before checking in. The room had comfortable beds and was attractively decorated. We enjoyed the live music at dinner.
Dear Mary, Thank you for the kind review. We hope to have the pleasure of welcoming you back soon. Best Regards.
Reviewed: 11 March 2025 · Stayed in January 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewClean well kept
When reserved was told that my card would not be charged Saw in the morning before check in it was No mention of the 52 parking fee or the additional charge for using hotel amenities that we didn’t
Dear Michael, Thank you for the feedback. Please accept my apologies if the communication on resort fee and parking fee was not made clear by the staff to you. We hope to have a chance to welcome you back. Best Regards, Beatriz Krause
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewThe personnel is great, very kind and nice. This is the third time I stay in the Westgate and all my expectations were met, thanks!
Dear Adriana, Thank you for the kind review. We are glad to hear you had your expectations met and the staff was of service to you, making your stay enjoyable. We hope to have you back as our guest soon. Best Regards, Beatriz Krause - Director of Rooms
Dear Adriana, Thank you for the kind review. We are glad to hear you had your expectations met and the staff was of service to you, making your stay enjoyable. We hope to have you back as our guest soon. Best Regards, Beatriz Krause - Direc… Show more
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewBuilding, location and decor . Was just way too loud and got woken up by housekeeping at 7:40 AM., to see if we had checked out to start cleaning the room. But I spoke with management.
Loud and can hear everything thru the doors and halls.
Dear Sylvia, Please accept our sincerest apologies for the disturbance at 7am. Please rest assured we have taken steps internally to avoid the issue in the future. Best Regards, Beatriz Krause
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewThe location and friendly staff
The train noise
Dear King, Thank you for the 10/10 review. We are happy to hear you appreciated the location and friendliness of our staff. We hope to have you back soon. Best Regards, Beatriz Krause
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewClean, well appointed. Rooms were roomy and clean. Beds comfortable.
We didn’t stay long so we didn’t experience much.
Dear Shanna, Thank you for the review, we are happy to hear you liked the beds and found the rooms clean and large. We hope to see you back soon. Best Regards.
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewNice hotel. Clean . Old but well maintained
Parking for $52
Dear Matthew, Thank you for the feedback. We are happy to hear you enjoyed your stay.
Reviewed: 5 November 2024 · Stayed in October 2024
Verified reviewservice was fantastic.
Dear Trevor, Thank you for taking the time to send us your feedback and for the compliment on the staff. We hope to welcome you back soon. Best Regards,
Reviewed: 5 November 2024 · Stayed in October 2024
Verified reviewlocation. Helpful staff
The room access fob is a problem in that it loses its programme. The staff must be sick of it
Dear Mark, Thank you for the review. We are glad to hear you found the hotel comfortable and the staff helpful. We hope to see you back soon. Best Regards.