Reviews of The White House Napa Valley 4 stars
443 Brown Street, Napa, CA 94559, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe location is perfect.
All good.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe staff was super nice and attentive. This place is ran very different (in a good way) than other hotels.
No free car charging. Not a big deal but nice to have...
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe property was beautiful and relaxing. Every detail had been thought of and a curated relaxing “welcome home” feel is carried throughout every space. The morning breakfast was wonderful variety. The staff were a true highlight to the trip. They were always checking in and making sure your stay was nothing less than perfect. Laura, especially went above and beyond. She always welcomed you with a smile, and took pride in her work managing the property. All around a wonderful trip, and the White House Napa is a special place to stay with special people taking care of you. We will be back.
Everything was perfect.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewBoth the buffet and the special orders were excellent
More meat options on the buffet.
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewLoved the room, it was so cute. The staff were amazing and couldn't do enough to help you. Location was excellent, 5 min walk to downtown.
Maybe a run down of the how house cleaning works, we missed on the check in text that you have to let them know the day before whether you wanted your room cleaned.
Lisa, we’re delighted you loved your experience at White House Napa Valley Inn. It’s fantastic to hear that you found the room charming and appreciated the helpfulness of our team members. The convenient location is indeed a highlight. Your feedback about the housekeeping information is valued; clear communication is important to us. Looking forward to welcoming you back!
Lisa, we’re delighted you loved your experience at White House Napa Valley Inn. It’s fantastic to hear that you found the room charming and appreciated the helpfulness of our team members. The convenient location is indeed a highlight. Your… Show more
Reviewed: 5 September 2024 · Stayed in August 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewoh, the bed and bedding were incredible.
The breakfast and happy hour need work to get to a 10
Debora, it’s wonderful to hear that you found the bed and bedding incredible at White House Napa Valley Inn. Regarding your feedback on breakfast and happy hour, the team is dedicated to making improvements. We're looking forward to welcoming you back soon.
Debora, it’s wonderful to hear that you found the bed and bedding incredible at White House Napa Valley Inn. Regarding your feedback on breakfast and happy hour, the team is dedicated to making improvements. We're looking forward to welcomi… Show more
Reviewed: 3 August 2024 · Stayed in July 2024
Verified reviewReviewed: 20 July 2024 · Stayed in July 2024
Verified reviewBeautiful facility, wonderful location! Highly recommend!
Nothing!
Condoleo, thank you for your glowing review of White House Napa Valley Inn! The team is thrilled to hear you enjoyed the beautiful facility and wonderful location. We appreciate your high recommendation and look forward to welcoming you back soon!
Condoleo, thank you for your glowing review of White House Napa Valley Inn! The team is thrilled to hear you enjoyed the beautiful facility and wonderful location. We appreciate your high recommendation and look forward to welcoming you bac… Show more
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewGreat location, very comfy beds and the breakfast and wine hour were a great inclusion to the stay.
Chantelle, thank you so much for choosing the White House Napa Valley Inn for your stay. We're heartened to hear you appreciated our prime location and found the beds to be comfortable. It's also fantastic that you enjoyed the added touch of breakfast and the wine hour. We truly hope to have the pleasure of welcoming you back in the future.
Chantelle, thank you so much for choosing the White House Napa Valley Inn for your stay. We're heartened to hear you appreciated our prime location and found the beds to be comfortable. It's also fantastic that you enjoyed the added touch o… Show more
Reviewed: 24 April 2024 · Stayed in April 2024
Verified reviewThis was the worst hotel experience I have ever had. The only redeeming quality about this hotel was the relatively close location to downtown.
We booked this room months in advance and were so excited to splurge on what looked to be a stunning bed and breakfast from the website. We received an email approximately 1 month prior to our arrival that ownership of the hotel had changed, but nothing would impact our stay. To the contrary, we were given a poorly converted room unfit for guests and all amenities at the hotel were unavailable. First, we were not given the room we booked. Rather than the light, bright, airy room we booked from the pictures. We were put in a tiny, dark room at the back of the hotel with a double bed shoved in a corner. It is clear this room was not previously used for guests and appeared to be a quick, cheap attempt by the new owners to increase occupancy by converting what was likely a former storage area with some paint and cheap furniture shoved inside. The bed was pushed up against a wall, which left one person to climb in/out of the bed without a nightstand. The mattress itself was literally sunken to the ground at the foot of the bed. The wifi didn't work. The TV didn't work. A floodlight from the parking lot streamed directly through the cheap curtains. Second, none of the exterior amenities (pool, spa, yard) were even available - all were under construction. Third, the staff was simply not prepared for guests. When we immediately approached the manager upon discovering our inappropriate room - she immediately gave us a reduced rate without question - which communicated to us that they were aware this would all be problematic. While the manager was pleasant enough, the staff at the bed and breakfast itself were clearly brand new and were rather rude at breakfast - they rolled their eyes when guests requested plates or silverware (because they kept running out). Overall, it is clear the new owner came in and tried to make some quick changes to increase profits and they simply were not ready to host guests.
Hailey, your feedback is deeply appreciated and it's unfortunate to hear your stay wasn't as expected. We apologize for not meeting your expectations in regard to the room and its arrangement. We understand the importance of offering the rooms as pictured and booked. Additionally, it's regrettable to hear about your experience with the lack of available amenities due to construction. We're continually working to improve our guest experience and your commentary provides valuable insight on areas of focus. As for your interaction with our team members, we aim to ensure all guests are treated with respect and hospitality. We take your comments seriously and will further train our team to better meet guest needs. We hope to have the opportunity to welcome you back in the future, as we're confident we can provide you with the quality experience you were seeking. We appreciate your understanding and your feedback.
Hailey, your feedback is deeply appreciated and it's unfortunate to hear your stay wasn't as expected. We apologize for not meeting your expectations in regard to the room and its arrangement. We understand the importance of offering the ro… Show more
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewCharming character and very attentive staff
Louise, it's delightful to hear how the unique charm of the White House Napa Valley Inn resonated with you. We're also glad that our diligent team members significantly contributed to making your stay memorable. We look forward to welcoming you back for another enchanting experience.
Louise, it's delightful to hear how the unique charm of the White House Napa Valley Inn resonated with you. We're also glad that our diligent team members significantly contributed to making your stay memorable. We look forward to welcoming… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewExtremely friendly and helpful staff. The breakfast was yummy and the wine-and-cheese hour so great. The house and grounds are just beautiful.
3rd floor suite with no elevator, hard for those with limitations. Would have been great to know ahead of time that the hot-tub was under repair.
Angeli, thank you for choosing to stay at White House Napa Valley Inn and sharing your positive feedback. We're delighted to hear that our team members were able to make your stay enjoyable and that you appreciated our breakfast and wine-and-cheese hour, as well as our beautiful grounds. Regarding the accessibility and amenities issue, we sincerely apologize if there were aspects of your stay that did not meet your expectations. Please rest assured that your valuable feedback has been noted and we'll strive to improve the communication about facility maintenance and room details. We appreciate your understanding and hope to welcome you back soon for another memorable stay.
Angeli, thank you for choosing to stay at White House Napa Valley Inn and sharing your positive feedback. We're delighted to hear that our team members were able to make your stay enjoyable and that you appreciated our breakfast and wine-an… Show more
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewNice property and enjoyed the history.
3 stories w/ no elevator. Putting us on the 3rd floor—-with a bum knee and no assistance for luggage. Disappointing.
Curtis, we're delighted to hear you appreciated the unique history at White House Napa Valley Inn and loved our beautiful property. However, we regret to learn of your experience related to accessibility during your stay and understand how crucial it may be for you, especially considering the room allocation on the third floor. In future, please don't hesitate to communicate your needs in advance, and our team members will be more than happy to try and accommodate to make your stay as comfortable as possible. We're looking forward to welcoming you back for an even more enjoyable stay.
Curtis, we're delighted to hear you appreciated the unique history at White House Napa Valley Inn and loved our beautiful property. However, we regret to learn of your experience related to accessibility during your stay and understand how … Show more
Reviewed: 30 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 October 2023 · Stayed in October 2023
Verified reviewReviewed: 16 October 2023 · Stayed in October 2023
Verified reviewAlmost nothing
No elevator In residential area No receptionist after 6 o’clock Small like old carpet
We deeply regret that your experience did not meet your expectations and are sincerely sorry for all the inconveniences you faced during your stay. As a valued guest, your comfort and satisfaction serve as our priority, hence your feedback is extremely crucial to us. Understandably, the absence of an elevator was a cause of concern and we acknowledge how this lack of accessibility could have added undue strain on your stay. In the interests of improvement, we're taking necessary steps to ensure this is clearly stated in our online communications to align with guests' expectations prior to their arrival. Your comments about the residential location of our inn underscores the importance of transparency regarding the setting and locale. We believe it's important to clarify that our establishment is deliberately placed in a quiet, residential atmosphere to provide guests with a peaceful retreat, which some have appreciated in the past. We regret that the perception of our interiors seemed outdated and small to you. Our goal is to create a cozy, inviting ambiance that balances modern comforts with a vintage charm, thus we're truly disheartened to hear this was not your impression. We value your input and are reviewing it keenly to improve the aesthetics of our accommodation. In closing, we truly consider this feedback as an opportunity to improve and create a better experience for all our future guests. Despite the shortcomings, we hope you will give us another opportunity to serve you better and turn your impression around on your next visit.
We deeply regret that your experience did not meet your expectations and are sincerely sorry for all the inconveniences you faced during your stay. As a valued guest, your comfort and satisfaction serve as our priority, hence your feedback … Show more
Reviewed: 9 October 2023 · Stayed in October 2023
Verified reviewThe location was great. The grounds were nicely maintained.
The hot tube was “under repair”, but that was not indicated when we booked. That was one reason that we booked this location. The handle on our room door did not work. The only way to close the door was to lock the deadbolt. The breakfasts were ok, nothing special. We accidentally left some clothes in the closet and it took many phone calls to get them sent to use. The website that we were referred to to return the clothes was very confusing!
Young, your feedback gives us a comprehensive perspective on where improvements are needed and it's truly appreciated. Your note about the excellent location and beautifully maintained grounds brings a smile to our faces, as we strive to provide an environment that is both comfortable and pleasing to our guests. Jumping right into areas of concern, we apologize for the disappointment with certain amenities. It's regrettable that facilities like the hot tub were undergoing unexpected repairs during your stay, an issue that should have been communicated to you prior to your arrival. We're committed to keeping our communication regarding the availability of various amenities transparent and up-to-date. Similarly, the problem with the door handle in the room is certainly unusual. Our team members are usually swift in resolving such issues once reported, ensuring that guests enjoy a hassle-free stay. We're sincerely sorry for any inconvenience encountered as a result, which is certainly not the impression we wanted to leave you with. Your comments about the breakfast offerings will serve as a valuable guide for our culinary team. We aim to wow our guests with a delightful array of food choices and it seems we fell short this time. Rest assured your feedback will be considered as we aim to improve our breakfast service. Lastly, it's unfortunate that you left some clothes behind and faced a difficult retrieval process. We understand how frustrating this must have been. We apologize for the back-and-forward conversations and the confusion with the referred website. Noting this, we'll aim to streamline our lost-and-found process for a more user-friendly experience. The White House Napa Valley Inn thanks you once again for taking the time to share your experience. We genuinely hope that, despite the drawbacks, you will consider us again in the future. Our team is committed to providing exceptional service and we'd love the opportunity to show you the improvements made based on your valuable input.
Young, your feedback gives us a comprehensive perspective on where improvements are needed and it's truly appreciated. Your note about the excellent location and beautifully maintained grounds brings a smile to our faces, as we strive to pr… Show more