Needs updated and cleanliness of room could been better!

Location and price and resturant on site had good food!

Stayed in April 2024

Parking

Location

Stayed in March 2024

The pool and hot tub were a disappointment. The indoor section of the pool was very small. I assumed the pool would be heated since it’s connected to the outside, but it was not and was freezing in March. The hot tub was too small in comparison to the size of the hotel and always packed. The amount of chemicals burned our eyes.

For the rate paid, it was great. Our room included breakfast, which was better than average. Included biscuits and sausage gravy, link sausage and eggs, hashbrown rounds, a scrambled cheesy egg bake, oatmeal, yogurt station, and mini muffins. Staff was very helpful. Location was excellent. Hotel and room was clean. Slept comfortably with good climate control. The queen deluxe room is the way to go, full deluxe room was too small for our family. Coffee shop was just what I needed, albeit a bit pricey compared to the norm.

Stayed in March 2024

The beds were supposed to be queen but they were full

Its in the middle of everything

Stayed in March 2024

Parking was crazy but that's expected at a huge establishment.

Staff was friendly. Everything we needed they provided promptly. Overall the place was clean. Beverly stood out as a hard worker she was always cleaning something. Rooms were decent.

Stayed in March 2024

The breakfast needs bacon

Breakfast was great

Stayed in March 2024

Great location, clean & friendly & helpful (especially concierge!).

Stayed in March 2024

The smell of weed and the lack of handicap parking

Location was great

Stayed in March 2024

There's a restaurant inside the hotel that we ate dinner at the night we arrived and I also paid extra for the breakfast vouchers during our stay.The food was NOT good at all. I gave away the breakfast vouchers the 2nd day because neither I nor my daughter wanted to eat the food again.

Location, Staff and quiet.

Stayed in March 2024

Need to change up breakfast items

Stayed in March 2024

Pool was out dated, restaurant was expensive and didn't give good quality or quantity of food for the price. The room was dated, phone had no buttons, shower was dirty pillows were horrible. Lighting was poor and dirty.

Lobby space was nice and lended itself to gathering with friends.

Stayed in March 2024

Nothing

Clean and friendly

Stayed in March 2024

Hot tub wasn't working. Beds hurt.

Liked the location. Liked the room.

Stayed in March 2024

Weather I. Guess charge $10 for something not sure

More free open source the nice ladies work counters booked my wax museum and attractions there I will let my girlfriend know about this place and big bear 🐻 lodge time sharing. Golfers we are

Stayed in March 2024

Location was in the perfect place. I think the upgraded room price for the breakfast they served could've been a bit more fancy. I felt like i was getting the normal breakfast that you'd get included in the price of other hotels that i couldve stayed at. I thought for the incease in room price and the beautiful of the hotel, the breakfast wouldve been better since the restaurant dinner service always smelled AMAZING when we'd come back to the hotel at night

Stayed in March 2024

The beds could have been better. they were a little bit hard. but any other things was amazing.

The breakfast was so good. The room was excellent. The pool was Fantastic!

Stayed in March 2024

Check in 4 check out 10 You pay for 24 hrs and get 16 Check in should be at 2pm and check out 11am

Stayed in March 2024

My only complaint was that my air inside the room didn’t work too well. I had to call a few times and they were quick to send maintenance but they couldn’t figure it out… But they provided a fan for some type of comfort. Also the shower/tub doesn’t drain water fast at all!!!

The hotel was in a great spot! We had access to just about all of the events and local stores as well as restaurants! The staff was very friendly. The hotel even had staff to book outings at discounted rates! The breakfast was good and hot.

Stayed in March 2024

Beds were bad and there wasn't any wash cloths in the room

It was a great location and nice

Stayed in March 2024

Pool was crowded - but it was spring break. The restaurant seated our family of 4 at the bar, and no one waited on us, we got up and left. It wasn’t continuously kept clean, the trash in the ice machine/drink area was always overflowing and stunk. The ice machine had mold on it. Beds were not comfortable. Took forever to wait on an elevator.

Starbucks downstairs, housekeeping was on it when we needed extra towels, location, nice staff! Clean for the most part.

Stayed in March 2024

it was too busy. and you had to wait forever to get on the elevator. the pool was always way to crowded to enjoy it. The parking lot was crammed packed which also made it difficult to park.

it was close to everything.

Stayed in March 2024

Room was not ready for 2 hours after check in time. Which messed with our dinner reservations. It is nice to check in and get settled after traveling a long distance. Not trying to find something to kill time. Also would be nice if the facility had a service elevator for staff with carts. Elevators were very busy with guests. Add staff and carts and there were times we had to wait quite a while just for an elevator.

Rooms where very clean and comfortable. Breakfast was delicious.

Stayed in March 2024

Convenient location

Stayed in March 2024

Prices in the hotel were way to expensive

Very central located

Stayed in March 2024

Bathroom could have been cleaned better and no microwave in the room.

Had a restaurant, clean, location. Concierge was helpful.

Stayed in March 2024