Reviews of Red Lion Inn and Suites La Pine, Oregon 2 stars

Hello, the front desk was quite nice to your daughter. Your daughter showed up at 1pm told the staff that she needs to get into the room to get ready to attend a wedding party. The staff mentioned that units were still being worked on and we could do the best we can to assist her as check-in time is 3pm. The front desk clerk said she would do whatever she could to get her in sooner and worked above and beyond to rush the process. Your daughter did not and possibly could not wait to check in at 3pm due to the party that we did not have information about. She then returns and says I have an emergency and need to get ready for the event. She asks for the refund and to go somewhere that would let her get ready earlier. So, it would be nice if people didn’t try to make excuses to get out of paying for their room on behalf of accusing staff members who work quite hard to make it a positive stay for guests. We would appreciate that people practice kindness and not make things up to get out of paying for their room. It would be nice to see people read the policies and times of check-ins and ask questions by contacting the office before their stay so we can accommodate special arrangements. Management

Hello, the front desk was quite nice to your daughter. Your daughter showed up at 1pm told the staff that she needs to get into the room to get ready to attend a wedding party. The staff mentioned that units were still being worked on and w… Show more

Hello, thank you for staying with us. The steps have extra traction for winter weather. So, in fact they are safer for guests than a smooth surface. There are different rates for the weekdays when you travel from Sunday-Wednesday than there are for the weekends which are Friday and Saturday. This is not new for just one location but for most of us in the hotel industry. Central Oregon is a busy tourist area and our season begins with Memorial Day weekend, we base our rates by what our competitors charge as we can see their prices. The train you are talking about runs from California to Seattle. So, I'm not sure any of us can move the tracks for a guest. However, you are welcome to contact Southern Pacific railways or Amtrak for your thoughts. Also, the highways do the same thing, they are also running in directions which make it convenient for guests throughout our State and for our neighboring States. To re-route any highways, you can contact the Oregon Department of Transportation for your thoughts. Please, make sure to utilize the front desk to help you make your stay more comfortable, next time. Thank you for staying with us. -Management

Hello, thank you for staying with us. The steps have extra traction for winter weather. So, in fact they are safer for guests than a smooth surface. There are different rates for the weekdays when you travel from Sunday-Wednesday than there… Show more

Hello, if there were any issues with your stay, you needed to let the front desk know. The breakfast items are posted in the lobby. Our breakfast items are not unbranded or inferior in quality. The items are all kept fresh, purchased this Friday for our weekend guests and then again on Wednesday. The items offered at our Express Breakfast are all posted in the lobby. This includes premium coffees, assortment of teas, pastries, oatmeal, hot chocolate, burritos, greek yogurt assortments, juice varieties, crepes, and much more. Either you arrived after the timing of breakfast where limited items are available or you simply did not ask for assistance. The shopper spends extra time to buy additional items for office guests and we would have gladly assisted you, if you arrived after the breakfast timing, we could have helped you with a grab and go bag even. A suggestion would be to possibly inquire about the breakfast options before checking in and to make sure you are happy with the surrounding area before you stay somewhere.

Hello, if there were any issues with your stay, you needed to let the front desk know. The breakfast items are posted in the lobby. Our breakfast items are not unbranded or inferior in quality. The items are all kept fresh, purchased this F… Show more

Hello, thank you for staying with us. If there is every any issue whatsoever, you just needed to get a hold of the front desk. We would have also called the police with you. If we knew you were disturbed then we would have relocated you to a far away unit while we investigated the issue. The unit has sound proof doors and with the heating unit on, you should not have had any noise. With the individuals fighting, that is another issue, and that needed to be reported to the front desk and/or the local police. Please, let the front desk know, we do not tolerate noise after hours and also anything like what you are mentioning. We wish we could have taken care of it right then and there for you! Management

Hello, thank you for staying with us. If there is every any issue whatsoever, you just needed to get a hold of the front desk. We would have also called the police with you. If we knew you were disturbed then we would have relocated you to … Show more

Hello, thank you so much for your feedback. We really appreciated having you stay with us. It was a pleasure having you. We are so happy that you had a great stay. This means a lot to our staff and management who are available around the clock to assist you. So, thank you from the bottom of our hearts! To help address your question and for others: Occasionally, people describe the tracks or the highway but this is something that runs throughout our entire region and not just us, if you map the tracks or the highway. So, this is a route that comes from California, Klamath Falls, station at Chemult, then through all of La Pine, all of Sunriver, to Bend and then to Eugene and to Portland to Seattle. The highway is the same but the tracks don't have a train coming all day but maybe once and it is a historic station so you are lucky to witness the train when it passes by. The highways are all busier now everywhere you go. We feel we are situated quite a ways away from the road but in other places like some parts of Bend which is more populated, the highway runs along 3rd street which is right next to the road, for example. We do have heavier, soundproof doors and as long as you keep them closed, you can mute out most noises especially when the ac/heat unit is on. But, yes, this is a personal thing, if you are extra sensitive, you may want to bring something with you to help you for all of your travels. The business locations are all made for helping travelers get to their destination and for accessibility and are organized by the city and county. So, you can find us with ease off main intersections and roadways. We really hope we could help you answer those questions, if you have any further questions or concerns, please give us a call at 541-647-0980. We really look forward to seeing you soon and give us a call to help make things a little more comfortable for you the next time you visit. Management

Hello, thank you so much for your feedback. We really appreciated having you stay with us. It was a pleasure having you. We are so happy that you had a great stay. This means a lot to our staff and management who are available around the cl… Show more

Richeson, Hello, the office is not charging you for your unit. You will need to contact Booking.com which is the place they made the reservation. There were several phone calls made to the office which someone was screaming at the front desk over the phone regarding the individual's stay. Otherwise, the person renting the unit was fine to stay and we were trying to find a way to assist the guest. But, after consistent shouting phone calls to the front desk from someone other than the guest, it was in the best interest of the staff that they allowed you to get a refund for your booking. Since you reserved through Booking.com, they are the only ones that are holding your charges so you need to contact them directly. We are not holding your funds, they are and that is what the office has been trying to explain you. We also are trying to assist you with this refund, which is why we have been explaining to you what you need to do. Otherwise, if anyone is ever extremely rude, screams, and threatens the front staff, we will forward all calls to the local police. Management

Richeson, Hello, the office is not charging you for your unit. You will need to contact Booking.com which is the place they made the reservation. There were several phone calls made to the office which someone was screaming at the front de… Show more

Hello, we are glad you found our facilities to be clean and the staff friendly. We appreciate this. If you ever have any issues in your unit, please reach out to the front desk staff, immediately. We would have gladly sent maintenance over or helped you get into another unit. Since, you let us know about the drain, we will remedy this right away. The pricing is based upon what our competitors charge in Central Oregon for the season, we are able to view competitor rates and base those on a bit less than what we see going in the area. However, traveling off season and from Sundays-Tuesdays will get you the most affordable rates. The breakfast is Red Lion Inn and Suites Express Breakfast offerings with all options posted in the lobby so you can see this upon check-in. We thank you for staying with us and we hope this helps, if you have any further questions or concerns, please contact 541-647-0980 so we can better assist you. Management

Hello, we are glad you found our facilities to be clean and the staff friendly. We appreciate this. If you ever have any issues in your unit, please reach out to the front desk staff, immediately. We would have gladly sent maintenance over … Show more

Patrick, Hello, could you give us a call at 541-647-0980 so we can better assist you. We upgraded many items in our building including new shower units and dispensers and have posturepedic, pillowtop mattresses in the units. If you can reach out to the number provided, we have key card locks which are brand new and still under warranty and housekeeping checks the floors each day. Always communicate with the front desk so that we can either transfer you to a different unit or fix the issue right then and there. Please, give us a call, so we can better assist you. Thank you. Management

Patrick, Hello, could you give us a call at 541-647-0980 so we can better assist you. We upgraded many items in our building including new shower units and dispensers and have posturepedic, pillowtop mattresses in the units. If you can rea… Show more

D, Hello, thank you for your response. Could you please contact the front office with your concern at 541-647-0980. Deposits are settled upon check out so please contact us so we can better assist you and help you resolve this. Thank you. Management

D, Hello, thank you for your response. Could you please contact the front office with your concern at 541-647-0980. Deposits are settled upon check out so please contact us so we can better assist you and help you resolve this. Thank you.… Show more

Jon, Hello, I'm sorry that you are upset that you took/damaged remote control in your unit and that you were upset when we told you that you smoked in a non-smoking room and that we are a non-smoking establishment. It's unfortunate that if we follow the policies that make it easier on everyone else, you are upset with that and it results in a negative review for the property. It's unfortunate that this misleads people and it's unfair for the property managers to have to deal with people who break the rules or damage items. It would be nice if you could follow the policies of the property so that it results in a better situation for everyone. Good luck to you. Management

Jon, Hello, I'm sorry that you are upset that you took/damaged remote control in your unit and that you were upset when we told you that you smoked in a non-smoking room and that we are a non-smoking establishment. It's unfortunate that if… Show more

Heather, Hello, thank you so much for your review. Our staff really appreciates your feedback. We have newer, posturepedic pillowtop beds in our rooms. We get many people asking us where to buy the mattresses? I'm sorry it did not work out for you. Next time, stop by the office and we will try to find the best fit for you. Nevertheless, we are happy to have you stay with us and thank you for your feedback. We hope to see you again soon. Management

Heather, Hello, thank you so much for your review. Our staff really appreciates your feedback. We have newer, posturepedic pillowtop beds in our rooms. We get many people asking us where to buy the mattresses? I'm sorry it did not work… Show more

Andrea, Hello, thank you so much for your review. Our staff is so happy that you appreciated our location, units, and had a nice stay. I'm sorry about the Express Breakfast options, we do offer a wide, variety of premium coffees, pastries, assortment of teas, yogurts, fresh fruits, oatmeal, breakfast burritos, granola bars, adult and kid cereals, juices, and the list goes on. I'm not sure if you arrived after the Express breakfast was over which is over at 9:30am. A lot of people enjoy these options and we store many options in our fridge in warm, summer months also. We have a sign posted in the lobby of what we do offer and we can also help you navigate the selection if you just ask. Thank you for staying with us and we thank you for your review. Enjoy your travels and come back to see us again soon. Management

Andrea, Hello, thank you so much for your review. Our staff is so happy that you appreciated our location, units, and had a nice stay. I'm sorry about the Express Breakfast options, we do offer a wide, variety of premium coffees, pastr… Show more

Daniel, Hello, I'm sorry you were not happy with the price of your room. It is a busy summer, seasonal peak travel season. We have new items and furnishings. Many customers are happy with our beds that they ask where they can purchase these items. If there was something we could have done to make your stay more comfortable, you could have let the front desk know, so we could have better assisted you. Thank you. -Management

Daniel, Hello, I'm sorry you were not happy with the price of your room. It is a busy summer, seasonal peak travel season. We have new items and furnishings. Many customers are happy with our beds that they ask where they can purchase … Show more

David, Hello, thank you for your feedback, glad you enjoyed your room and stay. Central Oregon is quite busy in the summer with seasonal concerts, events, and beautiful weather as access to all of our lakes and rivers are quite popular and finally open with warm weather. Off-season for Central Oregon is usually in the Fall, Spring, and Winter months. Also, Sunday-Tuesday is another time you may want to look at traveling, if the prices seem higher to you. We do offer an Express Breakfast here and that does include a variety of different options. We do have a list in our office lobby to the selection variety and also the hours for the Express breakfast. Perhaps, you arrived after 9:30 am as our times are from 6:30-9:30am and the breakfast was over. In that case, we still at times keep a few items that are leftover and that sounds like the items you were mentioning. If you have any questions ever, please just ask the front desk as we could have provided you with a grab and go bag, if you missed the breakfast. Thank you! -Management

David, Hello, thank you for your feedback, glad you enjoyed your room and stay. Central Oregon is quite busy in the summer with seasonal concerts, events, and beautiful weather as access to all of our lakes and rivers are quite popular and… Show more

Sue, Hello, I'm glad you liked our rooms! We do, too! Our Coffee is from Royal Cup premium coffee which Red Lion Corporate has researched that many guests appreciate this premium product and have selected this brand for in the rooms. If you were unhappy, we had a few more coffee options including a keurig selection and also instant for those that have different flavor preferences in the lobby, as well as another coffee selection called ROAR. All you had to do was ask and we would have helped you out. The breakfast is an Express Breakfast, it does consist of a wide variety of options. We did provide a list in the office as we also include more than what is required such as greek yogurts, adult cereal, oatmeal, string cheese, coffee, tea, burritos, and so much more. There are several options that do not have sugar in them. If you had a question about this, you could also ask so we could have tried to accommodate you better. The breakfast is from 6:30-9:30am, I think you arrived when it was over. However, we do store extra fruit in the fridge that you could have grabbed just below the counter. Please, ask next time if you have any questions so we can better assist you if you are unable to find what you are looking for. Hope you have a wonderful day. Take Care. -Management-

Sue, Hello, I'm glad you liked our rooms! We do, too! Our Coffee is from Royal Cup premium coffee which Red Lion Corporate has researched that many guests appreciate this premium product and have selected this brand for in the rooms. I… Show more