39 Elm Street, Asheville, 28801, United States of America
#20 of 77 hotels in Asheville
Guests' ChoiceBased on 656 hotel reviews
8.9Cleanliness
9.5
Comfort
9.4
Location
8.6
Facilities
9.3
Staff
9.3
Value for money
8.8
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Sommers
United States of AmericaAlthough close to downtown, the walk from the hotel until you get to downtown is a little bit funky. Also, the breakfast was plentiful but not particularly appetizing. Food tasted kind of plastic with the exception of a few things
I liked that it was new and clean. I also liked that it was walking distance to downtown which was fun.
Stayed in April 2024
Reviewed: April 30, 2024
Carol
United States of AmericaAll was great.
The breakfast was abundant with lots of choices, including a waffle bar and fresh fruit. The location was excellent with all points of interest easily drivable or some walkable.
Stayed in March 2024
Reviewed: April 29, 2024
Aldo
United States of AmericaN/A
Customer service
Stayed in April 2024
Reviewed: April 29, 2024
James
AustraliaWalls were thin so you can hear your neighbours
Good location, clean rooms
Stayed in April 2024
Reviewed: April 27, 2024
Derek
United States of AmericaGreat all around. Excellent room and the staff were very friendly
Stayed in April 2024
Reviewed: April 26, 2024
Cheryl
United States of AmericaNew and efficient
Stayed in April 2024
Reviewed: April 22, 2024
Doug
United States of AmericaIt seems super close to the freeway, but that ends up not being a problem. Can’t really walk anywhere from the hotel even though it’s close to downtown— better to drive.
Super convenient, parking close to building, nice lobby and breakfast area, everything new and functional and modern. Fridge, microwave, and everything in room worked.
Stayed in April 2024
Reviewed: April 21, 2024
Jasmyn
United States of AmericaN/A
I really enjoyed my stay here! The location, comfort and cleanliness were all 10s across the board. The bed was so comfortable and made for a good nights rest after a day on the town. The shower pressure was immaculate. I would definitely stay here again.
Stayed in April 2024
Reviewed: April 19, 2024
Tracy
United KingdomNothing
There was every amenity you could possibly need.
Stayed in April 2024
Reviewed: April 19, 2024
Alison
United States of AmericaMy friend and I loved our stay at the TownePlace Suites in Asheville! The location is great, close to a botanical garden and other parks, and right down the road from a Whole Foods. The hotel itself is very clean and our room (327) was enormous! It was on the highway side, but we couldn't hear any noise. Breakfast had fantastic options, even including a cage-free frittata which was excellent. Check-in was a breeze, and all staff were friendly and courteous.
Stayed in April 2024
Reviewed: April 19, 2024
Sharlina
United States of AmericaThere was a surprise $15 parking fee that was NOT mentioned on Booking.com.
The facility was clean and comfortable. The staff were helpful and courteous. Breakfast was outstanding!
Stayed in April 2024
Reviewed: April 12, 2024
Debra
United States of AmericaUp charges are crazy. Two adults cost $95 with tax my dog and parking for one night was $99. With tax……hmm
Clean, friendly
Stayed in April 2024
Reviewed: April 12, 2024
John
United KingdomParking charge.
Close to city centre of Asheville. Great room.
Stayed in April 2024
Reviewed: April 10, 2024
Brenda
United States of AmericaStaff were friendly and the hotel was very clean
Stayed in April 2024
Reviewed: April 6, 2024
Christie
United States of AmericaA little bit tricky to drive to the location
Low cost but great value
Stayed in April 2024
Reviewed: April 5, 2024
Karina
United States of AmericaNothing.
Spotless, quiet, and the room was a small apartment with a kitchenette, dishes, etc.
Stayed in April 2024
Reviewed: April 3, 2024
Chris
United States of AmericaBetter than your average free breakfast. Decent coffee. Very comfortable bed. Good shower. Easy access to downtown.
Stayed in March 2024
Reviewed: March 31, 2024
Olivia
United States of AmericaThe parking deck was a little cramped because there was a small hill going down. But once in plenty of space to park at
Friendly, good staffing, and the building was clean and looks good. Rooms were very nice
Stayed in February 2024
Reviewed: March 30, 2024
Jessica
United States of AmericaThe location was odd and there was one way in and out and you had to circle a neighborhood block to turn back into the parking lot. Also the main floors were dirty. The main hallways needed vacuuming and the bottom surround of the elevators were dirty as well. The rooms themselves were very clean but the main corridors were not. The coach was also not comfortable at all. You would not want to lounge in that room for long. That isn’t the hotels fault. It’s whoever purchased those couches for that location. Room was way smaller than I expected and have stayed at before as well for a suite.
The staff were extremely friendly. From the front desk to engineering to housekeeping to breakfast- every person was so friendly and helpful. The inside is decorated well and the rooms are attractive.
Stayed in March 2024
Reviewed: March 28, 2024
Chris
United States of AmericaClean, comfortable, and a great value,
Stayed in March 2024
Reviewed: March 18, 2024
Carey
United States of AmericaTV did not work
New and very clean.
Stayed in March 2024
Reviewed: February 26, 2024
Diane
United States of AmericaRooms were a little small
Location and very clean
Stayed in February 2024
Reviewed: February 26, 2024
Phillip
United States of AmericaI was not made aware upfront there would be no housekeeping.
Stayed in February 2024
Reviewed: February 19, 2024
Kevin
United States of AmericaKinda hard to get to but in a good location for walkability
Felt very new and clean
Stayed in November 2023
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