Breakfast was not great

Rooms clean, lobby clean, staff nice

Stayed in June 2024

I'm a light sleeper and I did not sleep well both the nights we stayed. Had some very loud neighbors. Maybe posting and enforcing quiet hours could be effective. Some staff was really unfriendly but some were very nice.

Room was very comfortable. Location is great.

Stayed in May 2024

We arrived at 3pm which is what time our app said check in was. Upon getting up to the front desk my fiancé and I hadn’t even said a word before the lady at the front counter blurted “ that’s not going to work, we don’t do early check ins at this location” obviously taken back my we stood there for a moment and then we explained that this is the time our app told us was check in. She kept repeating we don’t do early check ins mind you we had another friend couple who had just checked in 10 minutes prior. We were not upset at the check in time changing but how the receptionist treated us. We then came back at 4pm like we were told only to be told “ they told you they had to change your room?” At this point yes I’m upset because we were given the wrong time had to find something to do for over an hour before we could check in and then be told without prior notice the room we booked 2 months prior wasn’t even available. Common courtesy and respect go along way we traveled over an hour to enjoy a relaxing night away from home only to be treated as if we were a burden and were unwelcome. I hope no one has to experience this because that was by far the worst customer service I have ever received.

The property was beautiful

Stayed in April 2024

Food selection and freshness.

The breakfast was okay. The drawbacks are that the selection was limited and the food was very processed not fresh. Though the quiche was amazing!

Stayed in February 2023

The first morning breakfast was available and plentiful. The 2nd morning there was nothing available for breakfast because it was not stocked up. There were 6 people waiting for food before my kids and I got downstairs and they never refilled it for us. They said breakfast was served from 6 until 9. Not 6 am until gone because that's what it was. Very disappointing

I liked the space the room provided.

Stayed in December 2022

Bed wasn’t too comfortable

In the perfect location for downtown. Staff was very nice and helpful.

Stayed in October 2022

We had less than 24 hours in town and maximising our trip. We arrived at the property and were informed they had oversold because guests wanted to extent their stay. So they positioned us in another hotel with less facilities and further away from everything we had booked. Relocating (after making our way to reception with our bags etc) impacted our time available for our short stay and we now had to uber to all of the things we had booked which were on the door step. Really disappointed I wasn’t informed before hand and given the opportunity to choose the hotel location of my choice with facilities which I needed.

I chose this property because of the location and the facilities listed on booking.com

Stayed in June 2025

Price

Location

Stayed in May 2025

Location

Door lock not functioning appropriately. Front desk addressed issue but it kept not working right.

Stayed in April 2025

Slightly in the expensive side.

Great breakfast. Lots of options. Nice gym. Really well -located.

Stayed in September 2024

The noise from the horns of the freight trains running past throughout the night disturbed our sleep.

Lovely hotel with nice staff. Bonus ot have 7 Hills Brew House opposite. We ate there both nights.

Stayed in September 2024

Nothing that i didn’t like

Very clean and our room was huge!! It was so comfortable and so nice having space

Stayed in August 2024

Close to the things we wanted to do

Stayed in August 2024

Location near railroad tracks and the noise coming from train whistle.

Nice and clean hotel. Serves the purpose of spending a night.

Stayed in June 2024

Some water barbells in the pool area would help make the pool area a better exercise facility.

It was good but less added sugar on the waffles especially would have been good.

Stayed in May 2024

The location of the tv was very dangerous.

The breakfast was superior. The room was well equipped and very clean. The bed was very comfortable. The staff was friendly and helpful.

Stayed in February 2024

The room was not clean. I had to change the bedding and bath towels. Bug in the bed along with hair and dirt. Hair on the bathroom towels that was not ours.

Stayed in January 2024

Very clean rooms and overall facility

Stayed in December 2023

Breakfast this morning was a nightmare. There was little to no hot food, no hot water, when asking staff anything they either ignored us or got hostile about what they had. They ran out of hot water, so I took the container to the back and staff was pissed. This was at 850 ish. It was not clean around any of the food area, and no one seemed to care. I got tired of asking so I stopped. I was surprised at the room cleanliness, as the bathroom towels were dirty along with most of the rest of the bathroom. We also couldn't get the room above 68 degrees, which was not ideal, but we were tired and wanted to go to bed.

Stayed in November 2023

Breakfast was poor and staff was just giving excuses.

Location was good. New facilities.

Stayed in September 2023

Super pricey for a single night - I’ve paid less in Manhattan for a hotel. Breakfast was just ok. And prepare for trains to wake you up. They do provide ear plugs - use them!

Loved the location downtown - walking distance to several breweries. Clean and safe are my priorities and this definitely satisfies both of those criteria.

Stayed in September 2023

Along the walk to five flags and back there were many bars and some people hanging around outside them. I felt a little uneasy and watchful, but it was uneventful and interesting. I would not do that alone.

Great breakfast! Loved being in the historic part of town. Within walking distance of five flags, where we were going.

Stayed in August 2023

I was sorry breakfast started at 7 a.m. instead of 6 a.m. on Saturday.

I liked that this was so close to all the places I wanted to visit in Dubuque.

Stayed in August 2023

Staff could have been more proactive.

Great amenities - pool, breakfast, fitness room, etc. Fantastic location - very walkable and near food, breweries, and stores. Spacious suites, great bathroom and closet inside bathroom for event day clothes.

Stayed in July 2023