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Reviews of MainStay Suites Mt Laurel - Philadelphia 3 stars

450 Century Parkway, Mount Laurel, NJ 08054, United States

#25 of 27 hotels in Mount Laurel

Guests' Choice

Review score

Based on 252 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.1

  • Location

    7.2

  • Facilities

    6.0

  • Staff

    7.4

  • Value for money

    6.5

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 13 April 2025

    6.0
    Nutty
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smelled like fish & they didn’t say nothing bout the $100 deposit @ booking no apps on the tv

    Stayed in April 2025

  • Reviewed: 22 October 2024

    6.0
    Our stay was what we made it despite what they offered we went to the store and brought cleaning supplies and all the th
    • Leisure trip
    • People with friends
    • Efficiency Queen Suite with Three Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom was terrible. They do not have and cookware for the suite. And the man on night shift was rude and non cooperative we didn’t have enough towels and he didn’t want to give us any.

    The initial check in was good. Ventuz was nice he made sure we were good

    Stayed in October 2024

  • Reviewed: 15 October 2024

    5.0
    Okay
    • Leisure trip
    • Family with young children
    • Efficiency Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Needs updating and cleaning (paint, clean the rugs, shower and toilets replaced)

    Location (family 30 minutes away , Walmart Gas Stations, Restaurants and easy access to Hwy)

    Stayed in October 2024

  • Reviewed: 15 October 2024

    5.0
    Don't Book Here
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Outdated place overall. Sofa was torn & had stains. stains on the sheets. There wasn't any pots or pans to use to cook on the stove. There was a stall odor throughout the hotel. There was a crowd of people smoking, drinking & talking very loud outside at night.

    There was a full size refrigerator; but it opened on the wrong side making it difficult store & get items.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    5.0
    It's decent stay , I'm not sure I would go back but it certainly beats a blank. The staff was great!
    • Leisure trip
    • Couple
    • Efficiency Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom sink leaked all over the counter. I didn't care for some of the tenants there. It was a bit sketchy, someone was being assaulted a few rooms down , and police are there every night just about every night and most of those particular evenings. Children of the owners , were driving a pick up truck at 1 am....he was like 9 . You can't make this up lol

    The room was clean and I liked the kitchen / utensils convenience. I do like the neighboring convenience stores and restaurants variety scene.

    Stayed in October 2024

  • Reviewed: 16 September 2024

    6.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The amount of drug addicts sitting around outside harassing people for money is ridiculous! I shouldn’t feel uncomfortable going to my car and being confronted multiple times in a 5 minute span. The parking lot was extremely dirty. People’s belongings everywhere that were kicked out but sat outside and harassed people. I won’t ever recommend to anyone.

    Decent rooms

    Stayed in September 2024

  • Reviewed: 25 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Stains on what was supposed to be clean linen

    Stayed in August 2024

  • Reviewed: 19 August 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The kitchen wasn't equipped with any pots/pans but they had plates, mugs, cups, forks, knives, spoons. No dish rags or pot holders

    The location was good. Walmart is within walking distance and a few restaurants are in the area as well the room was decent.

    Stayed in August 2024

  • Reviewed: 3 August 2024

    5.0
    My overall stay was okay for the most part but could have been better
    • Business trip
    • Solo traveller
    • Efficiency Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The property was beautiful except the pool wasn’t open

    Room needs to be clean with refreshing smell. It smelled like cat

    Stayed in June 2024

  • Reviewed: 27 June 2024

    6.0
    Has a lot of potential
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The tub was grossly stained . Clean but looks disgusting and why have a pool that you won’t pay to get fixed so ppl can use it

    Location and size of the suite

    Stayed in June 2024

  • Reviewed: 23 June 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Service was slow, couldn’t get new towels till the last day of my 4-day trip.

    Stayed in June 2024

  • Reviewed: 7 May 2024

    5.0
    My stay was temporary I’m moving so it worked out perfectly
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It could’ve been a little cleaner and could use new furniture

    The location and the staff where nice and is pet friendly I can’t live without my fur babies

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Good
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    I was surprised at the level of questionable activity on the property.

    The studio room was very nice. I love that there is a stove in the kitchen. Front desk staff were courteous and professional.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    5.0
    Not a bad place, just needs a little love
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old furniture and dated bathroom, toilet handle was loose making the water run if the handle wasn’t pushed back up. Light fixture was hanging off, told front desk I guess they were waiting for it to fall on someone before they take action. People in the room above us must’ve had kids that were running around and bumping until well after 4 in the morning.

    Area and convenience to stores and restaurants

    Stayed in March 2024

  • Reviewed: 29 August 2023

    7.0
    Pleasant
    • Leisure trip
    • Couple
    • Efficiency Queen Suite - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The Pool would've been nice if it were OPENED!! Especially since you see it everytime you enter the Building. I was told from various ppl that had extended stats there that the pool was getting fixed but that didn't happen. But otherthan that ' it was a very pleasant stay. I actually ended up staying an xTra day-total 8days!!

    The Staff was somewhat friendly but very helpful

    Stayed in August 2023

  • Reviewed: 26 July 2023

    5.0
    my stay was enjoyable, i spend all my day out, just come back to sleep
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 3 nights

    No breakfast, sofa dirty need new one.

    Stayed in June 2023

  • Reviewed: 18 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 4 nights
    • Submitted via mobile

    Everything . No coffee maker in room or in lobby, room was never checked on or trash removed from room ,no fresh towels ,had to go to front desk 2 time for keys not programed .1/2 the light in room worked

    Not much other than good a/c. An ok bed

    Stayed in July 2023

  • Reviewed: 12 July 2023

    6.0
    Good for value
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Coffee

    No breakfast or coffee

    Stayed in June 2023

  • Reviewed: 7 July 2023

    7.0
    Okay
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Men housekeeping constantly knocking on door arc8:00 am to see if we’re checking out!!!!Or doing inspections and always saying they don’t understand English!!!

    Very friendly and all amenities except for as advertised!!!!No swimming pool working!!!!Dissapointing

    Stayed in July 2023

  • Reviewed: 18 June 2023

    5.0
    For a one night stay we made due.
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Musty smell not enough sheets and pillows for pull out couch. It was only one towel in the bathroom.

    Room was close to exit and kitchen very accessible.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    7.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The sofa was all in dirty spots. There were very few kitchen supplies: one mug, two glasses, no teapot, and no tablets for the dishwasher.

    Price was good. And location is good if you travel by car. The room has a kitchen. There is a big TV which you can connect your laptop to.

    Stayed in June 2023

  • Reviewed: 4 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness

    Location

    Stayed in June 2023

  • Reviewed: 2 June 2023

    7.0
    It was ok
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    I came to have breakfast and they said it was cancelled they didn't notify us ahead of time it was unprofessional

    They didn't serve breakfast

    Stayed in May 2023

  • Reviewed: 25 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Dingy room

    Location

    Stayed in May 2023

Showing 1 – 25

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