Reviews of MainStay Suites Mt Laurel - Philadelphia 3 stars
450 Century Parkway, Mount Laurel, NJ 08054, United States
Loading
Guests also reviewed these properties:
Àrbatax, Italy
Kraków, Poland
Cebu City, Philippines
Dubrovnik, Croatia
Begur, Spain
Varna City, Bulgaria
Great Rowsley, United Kingdom
Artemida, Greece
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewEverything is fine
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNice Hotel
Nothing
Thank you so much for the perfect rating! We're thrilled to know you had such a great experience. It means a lot to our team, and we truly appreciate your support. We hope to welcome you back again soon!
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe location
It was very dirty. Had to ask for new bedding and the whole room over all was dirty, even all the appliances
I’m so sorry to hear that your room didn’t meet expectations. I truly apologize for the cleanliness issues you encountered during your stay. We strive to maintain the highest standards, and it’s clear we missed the mark this time. We’ve shared your feedback with our housekeeping team to ensure this doesn’t happen again. In the future, please don’t hesitate to reach out if you have any concerns – we would’ve been happy to address them immediately. We value your feedback and hope to have the opportunity to provide a better experience next time.
I’m so sorry to hear that your room didn’t meet expectations. I truly apologize for the cleanliness issues you encountered during your stay. We strive to maintain the highest standards, and it’s clear we missed the mark this time. We’ve sh… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewI liked that stores were close by
the room had roaches, left over food in the microwave, did not look like the photos online
Dear Anonymous, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that our convenient location met your needs. We sincerely apologize for the issues you encountered regarding cleanliness and room conditions. Your feedback is invaluable, and we are committed to addressing these concerns to ensure a better experience for all our guests. If you have any further comments or suggestions, please don't hesitate to share them. We look forward to welcoming you back in the future.
Dear Anonymous, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that our convenient location met your needs. We sincerely apologize for the issues you encountered regarding cleanliness and room… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewNice stay
Nothing
hank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you had a nice stay and that our convenient location met your needs. If there's anything specific you'd like to share or any suggestions for improvement, please don't hesitate to let us know. We're always striving to enhance our guests' experiences and would appreciate any additional feedback you may have. We look forward to welcoming you back in the future.
hank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you had a nice stay and that our convenient location met your needs. If there's anything specific you'd like to share or any suggestio… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewHi Anonymous, We’re very sorry to hear about your experience and that the room did not meet your expectations. We understand why you chose not to stay and we apologize for the condition you found it in. If you're currently waiting on a refund, please rest assured that we’re reviewing your case and will process it as quickly as possible. If you haven’t already, feel free to reach out directly to our front desk or customer service team with your booking details so we can follow up right away. We truly regret the inconvenience and hope to resolve this for you soon.
Hi Anonymous, We’re very sorry to hear about your experience and that the room did not meet your expectations. We understand why you chose not to stay and we apologize for the condition you found it in. If you're currently waiting on a… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewWe did not like anything about this hotel it was duty the kitchen appliances looked like them come from the garage, there was nothing to cook with ( pots and pans ) could not cook if I wanted to. There were police outside side a few times people hanging out front of the hotel . I was so pissed off about everything we had family come and they could not believe the way the room looked . Very disappointed
Everything. Disgusting place
Dear Anonymous, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. It is extremely disappointing to hear about the condition of the room and the kitchen appliances, as well as the concerns you raised regarding safety and cleanliness. We take comments like yours seriously, and we are currently reviewing the issues you've highlighted with our housekeeping and maintenance teams to ensure they are addressed promptly. Your note about missing cookware is also being looked into so that future guests have what they need for a comfortable stay. Please know that the safety and comfort of our guests are top priorities for us. We are working with local authorities and our staff to ensure a welcoming and secure environment for everyone. We truly regret that we fell short during your stay, especially with your family present. If you’re open to it, we would appreciate the opportunity to speak with you directly to learn more about your experience and see how we can make things right. You can reach us at [insert contact info]. Thank you again for your honest feedback — it helps us improve.
Dear Anonymous, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. It is extremely disappointing to hear about the condition of the room and the kitchen appliances, … Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewShower water temperature
They ask for a security deposit for damages, but yet the room had plenty of damages. Hair on the bath towels and on the table.
Thank you for sharing your concerns. We sincerely apologize for the issues you encountered, especially regarding cleanliness and the condition of the room. This is certainly not the standard we aim to uphold. We take your feedback seriously and will be addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. We also understand your concerns about the security deposit and will review our procedures to ensure fairness and transparency. We appreciate you bringing this to our attention.
Thank you for sharing your concerns. We sincerely apologize for the issues you encountered, especially regarding cleanliness and the condition of the room. This is certainly not the standard we aim to uphold. We take your feedback seriously… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewIt felt like home and apartment.
Nothing
Thank you so much for your kind words. We're delighted to hear that you felt at home during your stay—that's exactly the experience we aim to provide. We hope to welcome you back again soon!
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewPrice
Loud noises, smoking, and outdated room decor.
Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're sorry to hear that certain aspects of your stay did not meet expectations. Please know that we are actively working on updates to our rooms and facilities, and your comments regarding noise and smoking have been noted for further improvement. We value your input as it helps us enhance the experience for all our guests.
Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're sorry to hear that certain aspects of your stay did not meet expectations. Please know that we are actively working on updates to our r… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewNothing
Dirty and raggedy
Hi Trump us, I’m sorry to hear that you feel this way. We always aim to provide a clean and comfortable space for our guests, and I wish you had reached out sooner so we could have addressed any concerns right away. We’ll definitely be following up with our cleaning team to make sure everything meets the standards we promise. If there’s anything specific you’d like to point out, I’m happy to look into it and make things right. Thanks for your feedback. Best, [Front Desk]
Hi Trump us, I’m sorry to hear that you feel this way. We always aim to provide a clean and comfortable space for our guests, and I wish you had reached out sooner so we could have addressed any concerns right away. We’ll definitely be fo… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewIt smelled like fish & they didn’t say nothing bout the $100 deposit @ booking no apps on the tv
Hi [Shafic us], Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. Just to clarify, the $100 deposit is noted in the listing details and booking confirmation—it’s a standard hold for incidentals and is fully refundable after checkout, provided there’s no damage. Regarding the smell, we truly apologize for any inconvenience. We’ll look into it right away and make sure our cleaning team addresses it thoroughly. As for the TV, it does support streaming, but we don’t provide subscriptions or apps—guests are welcome to log into their own accounts if needed. We appreciate you bringing these things to our attention. Let us know if there’s anything we can do to make the rest of your stay more comfortable. Best, [Front Desk]
Hi [Shafic us], Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. Just to clarify, the $100 deposit is noted in the listing details and booking confirmation—it’s a standard hold for incide… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe location was convenient
The property could use some upgrades and the police were there soon as I arrived not sure what was going on. There was yelling in the middle of the night the luggage carts were all loose and not available for me to load my car the night before as if they were in other peoples rooms. The bath tubes were discolored I get wear and tear but it was just not what I expected for a 2 night stay.
Dear Tyeishia, Thank you for taking the time to provide us with feedback on your recent stay. We truly value your input, and we are sincerely sorry to hear that your experience did not meet your expectations. We apologize for the police presence and the disturbance you encountered during the night. Please know that we take guest safety and comfort seriously, and we will investigate the situation to ensure that this does not affect future guests. Regarding the luggage carts, we apologize for the inconvenience caused by their unavailability. We will work to ensure that they are properly stored and accessible to guests when needed. We also regret that the condition of the bathtub and overall property did not meet the standards we aim to uphold. Your comments about the wear and tear in the room will be shared with our maintenance team to ensure that any necessary updates are addressed. We deeply appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with the experience you expect from our property. Thank you again for sharing your thoughts, and please don’t hesitate to reach out if you have any further concerns or suggestions.
Dear Tyeishia, Thank you for taking the time to provide us with feedback on your recent stay. We truly value your input, and we are sincerely sorry to hear that your experience did not meet your expectations. We apologize for the police pr… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe kitchen would be nice if it was clean
Very old n dirty.
Dear Mandi, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room. This does not reflect the standards we strive to maintain, and we regret the inconvenience caused. Your comments regarding cleanliness, facilities, and overall value are being taken seriously. We are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. We value your input and hope you will give us another opportunity to provide a better experience in the future. Please don’t hesitate to contact us directly if there’s anything we can do to assist you further. Best regards, Mainstay Suites
Dear Mandi, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room. This does not reflect the standards we strive to … Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewI went into a room it was horrible. I went to the front desk he gave me another room and it was horrible too. I asked if I can have a refund of my money he said yes.
Anything!
Dear Shernia, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room. This does not reflect the standards we strive to maintain, and we regret the inconvenience caused. Your comments regarding cleanliness, facilities, and overall value are being taken seriously. We are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. We value your input and hope you will give us another opportunity to provide a better experience in the future. Please don’t hesitate to contact us directly if there’s anything we can do to assist you further. Best regards, MainStay Suites
Dear Shernia, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room. This does not reflect the standards we strive t… Show more
Reviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewThis place has definitely gone down! We were here about 3 years ago and there is definitely a difference. Probably because they let people live there. Weed smell every where and people over top which was the owner kids, jumping all night! Leaks in the bathroom and microwave didn’t work at all- curtains dirty , hair found in the bathroom and room stink- smell like the last guest was smoking cigarettes!
Read above
Dear Shantel, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room and the noisy bathroom flush. This does not reflect the standards we strive to maintain, and we regret the inconvenience caused. Your comments regarding cleanliness, facilities, and overall value are being taken seriously. We are addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. We value your input and hope you will give us another opportunity to provide a better experience in the future. Please don’t hesitate to contact us directly if there’s anything we can do to assist you further. Best regards, MainStay Suites
Dear Shantel, Thank you for sharing your feedback regarding your recent stay with us at MainStay Suites. We sincerely apologize for the issues you encountered, including the odor in your room and the noisy bathroom flush. This does not refl… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewGreeting and very friendly at front desk and manager was very cooperative
Dear Vijayendranarayana, Thank you so much for your perfect rating and kind words about your recent stay at MainStay Suites! We’re delighted to know you found our staff helpful, and your overall stay enjoyable. It was a pleasure hosting you, and we hope to welcome you back again soon! Best regards, MainStay Suites
Dear Vijayendranarayana, Thank you so much for your perfect rating and kind words about your recent stay at MainStay Suites! We’re delighted to know you found our staff helpful, and your overall stay enjoyable. It was a pleasure hosting you… Show more