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  5. Reviews of Tru By Hilton Minneapolis Mall of America

Reviews of Tru By Hilton Minneapolis Mall of America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2415 East Old Shakopee Rd. Suite B, Bloomington, MN 55425, United States

#10 of 46 hotels in Bloomington

Guests' Choice

Review Score

Based on 505 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.6

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    8.0
    Great experience
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, comfortable room. Coffee bar, nice!

    Stayed in August 2025

  • Reviewed: August 26, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing I didn't like, the PILLOWS The look good till you lay your head on them. They go flat. Horrible PILLOWS The only change needed is better PILLOWS

    We loved everything! It was a great time. We used the shuttle our entire trip. Drivers were great. The breakfast was delicious. Lots of choices. Loved the sitting are .Felt homey!! A very family oriented Hotel. We also liked your information boards.Very helpful. Loved everything. We will be back.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    10
    Exceptional experience loved it
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Liked everything

    Everything was exceptional

    Stayed in August 2025

  • Reviewed: August 21, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Plane noise

    Nice big rooms, clean, friendly staff

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    Very clean and close to Mall of America
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool closing at 10 was kinda a letdown. Would be nice to have adult hours 10-12.

    The staff were all very friendly and helpful. The shuttle to/from mall was very convenient.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    10
    Exceeded our expectations!!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Not a thing, I wouldn't change a thing about our stay!!

    EVERYTHING!! I have literally stayed at over 100 hotel around the USA and I have NEVER been able to state this, Everything from the front Desk (Katie) to the shuttle driver (Who was amazing) to the cleanest most comfortable room we have ever stayed in. There is usually something wrong from the odd odor to a room to the stomping of people above us. I Can not find 1 thing to complain about on our stay. Beds were super comfortable, rooms were spotless, looks and feels like this hotel just had a makeover, it is that nice. It may have been just a tad spendy but let me tell you, I WILL be staying at this hotel again and I hope it goes as well as last night. I want to thank everyone who made our stay so enjoyable.

    Stayed in August 2025

  • Reviewed: August 9, 2025

    8.0
    Clean
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    First time staying in a hotel, i was worried about the cleanliness but it was really clean.

    Stayed in August 2025

  • Reviewed: July 27, 2025

    10
    Great place to stay for a mom traveling with 3 kids!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Really appreciated the shuttle to the airport at 5 am for our 7 am flight. Got us there fast!

    Stayed in July 2025

  • Reviewed: July 18, 2025

    8.0
    Comfortable and well located for the places we wanted to visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    The booking.com said that the facility did not allow pets; however, they did allow pets which was misleading. I was looking for a place that did NOT allow pets.

    The location near the Mall of America was great. The facility was clean. The breakfast was excellent. Most of the staff was friendly.

    Stayed in July 2025

  • Reviewed: July 15, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Awesome staff. Very hospitable and accommodating. Awesome breakfast. Comfortable. Very nice TVs.

    Stayed in July 2025

  • Reviewed: July 8, 2025

    8.0
    relaxing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    good bed/pillows, clean, quiet, good breakfast, shuttle service, close to airport

    Stayed in July 2025

  • Reviewed: July 2, 2025

    10
    Spending money at the mall in
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Not much I didn't like. Just a little hard to find without a gps.

    2 minutes from the mall of America. Always clean. Did not use the breakfast but looked good.

    Stayed in July 2025

  • Reviewed: June 30, 2025

    10
    I would definitely recommend this hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    Can’t really fault anything

    Very clean, the rooms are a good size and the beds are very comfortable. A decent size bathroom

    Stayed in June 2025

  • Reviewed: June 28, 2025

    10
    Clean, welcoming, with friendly staff. Great location.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Nothing - this hotel was clean. The breakfast was amazing and the staff went above and beyond. I highly recommend staying here. A 10 minute walk to the Mall of America.

    It was clean. I had to stay over in Minneapolis due to a flight cancellation. The staff here were superb. I didn't have my luggage so they gave me toiletries. The following day I was working in the main area, the manager stopped by (and other staff) to see if I needed anything and to let me know where drinks were etc. The manager even gave me a couple of bottles of water. They made a not so great situation wonderful.

    Stayed in May 2025

  • Reviewed: June 26, 2025

    10
    Very nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a little smaller then expected. Should offer ice buckets, microwave, and coffee pots in rooms for convenience. Blinds were broke so I had a light shining in the whole night

    Location to the mall was great..lobby was nice and offered a few games

    Stayed in June 2025

  • Reviewed: June 16, 2025

    10
    Very nice hotel, great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Charging $10 per night for parking for paying guests was not necessary.

    Nice property and great location. Breakfast was really good and love the lobby area with the indoor games. Also have a fire pit at night.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    At one point front desk person was on their phone and it took another staff member to let him know we were waiting.

    It was modern, clean, 24 hr coffee, options of things to do in hotel ie. pool, cornhole.

    Stayed in June 2025

  • Reviewed: June 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the family in the next room was exceptionally loud till late in the evening. we got the room just for the evening because we had a very early flight the next day and they kept us up all night

    overall the hotel, staff and facilities were exceptional

    Stayed in June 2025

  • Reviewed: May 26, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Cleanliness, Comfortable and options for breakfast.

    Stayed in May 2025

  • Reviewed: May 22, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Shades wouldn't roll up and there was some stomping in the early hours but it was great!

    Very friendly staff! Super easy check in!

    Stayed in May 2025

  • Reviewed: May 5, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was super friendly and helpful and it was very clean! And the free breakfast is def a plus!

    Stayed in May 2025

  • Reviewed: April 25, 2025

    10
    Had a wonderful stay and very comfortable room
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location, amenities, cleanliness

    Stayed in April 2025

  • Reviewed: March 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The included breakfast had quite a bit to choose from and was very good. The only complaint I have was that they charged $10 per night for parking. Nowhere was that mentioned in the description. Not like ten bucks is a lot of money, but it just felt like getting squeezed for no good reason. Just raise the room price by $10 and tell me its free. I would feel better about hat. There is plenty to do as well. They have a pool, pool table, ,bean bags, board games, giant com.ect 4, outdoor fire pit and lounge area. Super close to Mall of America. We were able to walk to the mall in 9 minutes. Way easier to walk than to deal with parking garages and then still having to hike to the building. TRU also offers a free shuttle to the mall.

    Stayed in March 2025

  • Reviewed: March 28, 2025

    10
    Quick little vacation
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The property was close to Mall of America, and convenient for a short stay. It was clean and even though there were kids all over the place, our room was quiet. The breakfast was ok……

    Stayed in March 2025

Showing 1 - 25

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