1080 Vandercar Way, Florence, KY 41042, United States of America
#5 of 31 hotels in Florence
Guests' ChoiceBased on 264 hotel reviews
8.8Cleanliness
9.3
Comfort
9.1
Location
9.2
Facilities
9.1
Staff
9.2
Value for money
8.6
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Christina
United States of AmericaThe pool was not heated
Nice n clean
Stayed in April 2024
Reviewed: April 11, 2024
Jessyca
United States of AmericaNO dressers, and no closet. I would only recommend staying here one night, or travel light because there wasn't much storage for a family of 4.
I was completely shocked how amazing this hotel was for the price we paid! The lobby had a pool table, games, nice big breakfast area. The pool was fantastic, TONS of very comfortable seating. The breakfast and service at breakfast was PERFECT, couldn't have asked for a better stay!
Stayed in March 2024
Reviewed: April 7, 2024
Regina
United States of AmericaN/A
Clean and inviting
Stayed in March 2024
Reviewed: April 5, 2024
Rosemarie
United States of AmericaThere was a continuous dripping noise in the bathroom(I didn't report it). I thought the breakfast was very minimal.
The desk clerk was VERY friendly and welcoming. If traveling through the area again I would most definitely stay here again.
Stayed in April 2024
Reviewed: March 24, 2024
Sharon
United States of AmericaProfessional and friendly staff. Quiet and clean room.
Stayed in March 2024
Reviewed: March 18, 2024
Sonja
United States of AmericaAll around fantastic and will come back!
Stayed in March 2024
Reviewed: February 1, 2024
Alexis
United States of AmericaMy room could have been a little cleaner. The floors could've been swept better and the bathroom counter could've been wiped down. There was hair on the bathroom counter and floor. I was told that the pool was heated and warm but it was cold. Because of the cold temper I wasn't able to get in with my daughter but she had a blast.
The beds and pillows were really soft felt like sleeping on a cloud. The staff were friendly. It is a family friendly hotel.
Stayed in January 2024
Reviewed: January 3, 2024
Jorge
United States of AmericaI was very happy and impressed
The breakfast was very good, and very clean severice counter
Stayed in January 2024
Reviewed: December 28, 2023
Susan
United States of AmericaNoisy 3 times in late night/early morning hours -sounds of metal
Games in lobby Great blackout curtains
Stayed in December 2023
Reviewed: December 27, 2023
Marilyn
United States of AmericaWould prefer an in-room microwave but at least there was one available in the lobby. The toilet was fairly low to the ground, with no grab bar for someone who might need it. I have arthritis so I found the wall mounted soap & lotion dispensers were a bit difficult to squeeze. My husband had no problem with them.
Staff was very friendly & accommodating & everything was very clean. The lobby had much to offer; 24 HR coffee & hot chocolate bar, pool table, games, lounge area, wine/beer/snacks to purchase & microwave. Hotel was updated & modern. Large in-room TV. Bed was comfortable. The soap & lotion products had a very pleasant fragrance. Breakfast was very good with several choices.
Stayed in December 2023
Reviewed: November 21, 2023
Shannon
United States of AmericaI don't have any negatives
There were many things to do in the hotel it self. It was very clean. Breakfast was good.
Stayed in September 2023
Reviewed: November 13, 2023
James
United States of AmericaCould have stayed longer, arrived 9 pm left a 3:30 am for flight, no breakfast etc
Comfortable beds
Stayed in November 2023
Reviewed: November 4, 2023
Amanda
United States of AmericaThe fire pit didn’t work
All the things to do, especially with kids
Stayed in October 2023
Reviewed: November 4, 2023
Jocelyn
CanadaThe bed was so incredibly comfortable!
Stayed in October 2023
Reviewed: October 28, 2023
Luis
United States of AmericaMainly that there wasn’t a microwave in the room.
Very clean rooms, professional staff, great ability to black out the room, and good Wi-Fi. The complementary coffee and 24 hour gym are great things to have. The staff were very aware of my needs and took the time to show that they cared.
Stayed in October 2023
Reviewed: October 20, 2023
Kjfrink
United States of AmericaI loved every bit of our stay with Tru! Staff was super friendly, breakfast options were amazing, pool was great, everything was clean! The location was perfect for our stay for the ark encounter and creation museum. Just perfect!will always look for Tru when traveling!
Stayed in September 2023
Reviewed: October 18, 2023
Laura
United States of AmericaNothing
I love staying at Tru! Very clean and comfortable and the breakfast is delicious
Stayed in October 2023
Reviewed: October 15, 2023
Kimberly
United States of Americacoffee all day
Stayed in September 2023
Reviewed: October 6, 2023
Natashia
United States of AmericaI liked everything accept the prices of the items to be bought at the front desk they were a little steep other than that it was perfect
I liked that there were different things to do at the hotel that you didn't have to leave for there was a gym an indoor pool a pool table corn hole ect.
Stayed in October 2023
Reviewed: October 2, 2023
William
United States of AmericaEverything
Stayed in October 2023
Reviewed: September 25, 2023
Kimberly
United States of AmericaThe walls were thin. We could hear the people and TV in the room next door. The ceiling was also thin. We could hear the shower in the rooms upstairs.
The location was very convenient to the places we visited and to plenty of restaurants.
Stayed in September 2023
Reviewed: September 25, 2023
Jessica
United States of AmericaCouldn't find anything I didn't like!
Great location..clean..staff was beyond excellent...beds are super comfy..would book again for sure!
Stayed in September 2023
Reviewed: September 25, 2023
Jerri
United States of AmericaClean room
Stayed in September 2023
Reviewed: September 19, 2023
Jack
United States of AmericaQuiet rooms and clean. Breakfast was excellent.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content