Reviews of Tru By Hilton Gilbert 3 stars
1950 S Santan Village Parkway, Gilbert, AZ 85295, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThat was very clean
Such a nice place in they don’t have Netflix you can’t access any Disney or anything you can watch other than regular TV. That’s a shame.
Thank you for your feedback. We apologize for not having internet capabilities on our television. We are working to get this updated in the near future.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewbreakfast is good and location awesome! I would love to stay again my next travel
no comment every good
Thank you for your feedback! We hope to see you again soon!
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewI liked the full service snacks and drinks for sale.
Theresa, Thank you for your feedback! We are so happy to hear that our market met your snack cravings! We look forward to welcoming you back!
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAs a Hollywood native “friend” of Paris Hilton, about this property I would say “that’s hot.” Everything is so wonderfully European and economic. The design team hit its spot on, and I get it and I hope that you will too.
So hot in Arizona isn’t it?
Nicholas, I am all for this review!! You gave me a great laugh and thank you so much for all the love! I am so happy you had an outstanding time in AZ!! Come back anytime, we look forward to welcoming you back!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThey thought of everything.., well appointed, friendly staff,
Donna, You are so kind! Thank you for your review! We do our best to provide an excellent experience for all of our guests. We look forward to welcoming you back anytime!
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewThe location was perfect, the room was very clean. The hotel had a modern feel and nice games for kids to play. The staff went above and beyond, they were incredibly accommodating.
I liked everything.
Rebecca, Thanks so much for the kind words! We’re happy to hear you enjoyed the location and that the room and amenities were perfect for the family! It's always fun to have friendly competition with our board games or pool table. It’s great to know the team made a good impression, we’ll be sure to pass that along. We look forward to welcoming you back!
Rebecca, Thanks so much for the kind words! We’re happy to hear you enjoyed the location and that the room and amenities were perfect for the family! It's always fun to have friendly competition with our board games or pool table. It’s… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe bed was terrible. Very noisy, unstable. Very surprised they keep this mattress and frame
Thank you for your honest feedback. We're really sorry to hear the bed wasn’t up to standard. That’s definitely not the experience we aim to provide. We've passed this along to our team to take a closer look at that mattress and frame. We appreciate you letting us know! We hope to welcome you back for an improved stay!
Thank you for your honest feedback. We're really sorry to hear the bed wasn’t up to standard. That’s definitely not the experience we aim to provide. We've passed this along to our team to take a closer look at that mattress and fra… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGreat staff, great location, good value, allowing pets which is a huge plus
The beds
Zohar, Thank you for staying at the Tru! We are glad you enjoyed your stay! We hope to welcome you back for your next stay
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location was nice. Around multiple eateries and shopping places.
Everything was good 👍
Lisa, Thank you for choosing to stay with us! We are glad you enjoyed your stay and look forward to welcoming you back!
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewUpon checking in, being assisted by Dottie. She was friendly, polite, professional and busy. She mopped, vacuumed, answered phones, checked in guests while being kind, patient and pleasant.
Housekeeping came in my room, took dirty towels & washcloths, but didn't leave fresh. They put points on the toilet tissue, but didn't clean the toilet. That left me uncomfortable, if you aren't going to clean, then don't come in my room.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewVery nice accommodations, comfy beds and friendly staff.
The TV doesn’t have any streaming platforms.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewWifi wouldn't hook up to TV so couldn't watch it..bed was not comfortable at all..supper hard
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewBeds were super comfy, and staff was very friendly. Also you can’t run out of fun things to do for you and your kids
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewRenita, Thank you for choosing to stay with us! We appreciate your review and kind words. We look forward to welcoming you back!
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBreakfast was excellent
Thank you for choosing to stay with us during your trip! We are very thankful for your review. We strive for excellence and I'm glad we were able to provide that for you! We look forward to welcoming you back!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified review