Reviews of Tru By Hilton Middletown 3 stars
41 Dunning Road, Middletown, NY 10940, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewConvenient, very close to stores and restaurants
Wish there was a pool
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean
Nothing
Dear Guest, Thank you for your wonderful feedback! We’re so glad to hear that you had an excellent experience and found the place clean. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager
Dear Guest, Thank you for your wonderful feedback! We’re so glad to hear that you had an excellent experience and found the place clean. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel room was very clean, the hotel overall had an inviting environment. I liked the gym, breakfast, ease of checking in and out, the available toiletries, and I felt relaxed after my stay. The 12pm checkout is also a Huge plus! Staff were friendly too.
I wish there was like a trail to walk around outside the hotel but otherwise the hotel was relaxing.
Dear Melody, Thank you for your wonderful review. We're thrilled to hear that you had a relaxing stay and enjoyed the clean room, inviting atmosphere, gym, breakfast, and the convenience of the 12pm checkout. Your kind words about our staff are greatly appreciated. We also value your suggestion about having a walking trail nearby and will keep it in mind for future improvements. We look forward to welcoming you back for another peaceful stay! Sincerely, Hotel Manager
Dear Melody, Thank you for your wonderful review. We're thrilled to hear that you had a relaxing stay and enjoyed the clean room, inviting atmosphere, gym, breakfast, and the convenience of the 12pm checkout. Your kind words about our… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location, new facility with bright decor and homey. Staff were friendly and beds very comfortable
Nothing
Dear Sue, Thank you for calling us a great place. We are delighted the location worked well and that the new, bright decor felt homey. It is wonderful to hear our team was friendly and the beds very comfortable. Your words energize us. We cannot wait to welcome you back for another easy, relaxing stay. Sincerely, Hotel Manager
Dear Sue, Thank you for calling us a great place. We are delighted the location worked well and that the new, bright decor felt homey. It is wonderful to hear our team was friendly and the beds very comfortable. Your words energize us. We … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe property itself is in a great location, 3mins to a ton of local businesses and less than 5 from a highway. There is a great atmosphere that is colorfully decorated and set up with plenty of seating. The foosball & board games were a hit for my boys. The room was clean. The breakfast was a great addition as well. Appreciated the little outdoor seating area.
Our tv wouldn’t work due to a connection issue but the manager came in and personally fixed for us. There was a fire alarm @ like 4am that lasted about 30minutes which was inconvenient at that time but luckily no one was hurt. The staff did not take a moment to inform the guests of the situation while we were all gathered. As stated the room was clean but the basic surfaces/floors of main lobby could definitely use a wipe down. There are visible stains/crumbs/prints on things.
Thank you so much for your detailed feedback! We're glad to hear you enjoyed the location, colorful atmosphere, and amenities like the foosball and board games—especially that they were a hit with your boys! It’s great to know the clean room and breakfast added to your positive experience, and we’re happy our manager could personally assist with the TV issue. We sincerely apologize for the early morning fire alarm and the lack of communication during that time. Your point is well taken, and we’ll be reviewing our emergency protocols to ensure guests are kept informed in the future. We also appreciate your note about the lobby cleanliness—this is something we’ll address with our housekeeping team right away. Your feedback helps us improve, and we hope to welcome you back for an even better stay next time!
Thank you so much for your detailed feedback! We're glad to hear you enjoyed the location, colorful atmosphere, and amenities like the foosball and board games—especially that they were a hit with your boys! It’s great to know the clean… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe people that work there are very friendly and helpful
My mattress needs to be replaced.
Dear Guest, Thank you for your feedback. We’re pleased to hear that our staff made a positive impression with their friendliness and helpfulness. We also appreciate you bringing the condition of the mattress to our attention. Your comfort is important to us, and we will review this matter promptly to ensure a better experience for you and future guests. We look forward to welcoming you back soon. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We’re pleased to hear that our staff made a positive impression with their friendliness and helpfulness. We also appreciate you bringing the condition of the mattress to our attention. Your comfort … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewClean everything available
Nothing
Dear LINDA, Thank you for your wonderful feedback! We’re thrilled to hear that you liked everything about your stay and found the property clean with all the amenities you needed. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience in the future! Sincerely, Hotel Manager
Dear LINDA, Thank you for your wonderful feedback! We’re thrilled to hear that you liked everything about your stay and found the property clean with all the amenities you needed. Your recommendation means a lot to us, and we look forward … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewClean and easy to get to
Dear Charles, Thank you for your kind feedback! We're delighted to hear you found the property beautiful, clean, and easy to access. Providing a welcoming and convenient stay is important to us, and we’re glad your experience reflected that. We hope to welcome you back soon. Sincerely, Hotel Manager
Dear Charles, Thank you for your kind feedback! We're delighted to hear you found the property beautiful, clean, and easy to access. Providing a welcoming and convenient stay is important to us, and we’re glad your experience reflecte… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewBreakfast included
Noisy air conditioning units, noisy party
Dear Yosi, Thank you for your feedback. We're glad you appreciated the included breakfast, but we’re sorry to hear that noise from the air conditioning units and nearby party disrupted your stay. Providing a restful environment is important to us, and we regret that we fell short in this area. Your comments have been shared with our team to help us address these concerns and improve the overall guest experience. We hope to have the opportunity to offer you a more comfortable stay in the future. Sincerely, Hotel Manager
Dear Yosi, Thank you for your feedback. We're glad you appreciated the included breakfast, but we’re sorry to hear that noise from the air conditioning units and nearby party disrupted your stay. Providing a restful environment is imp… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewGood breakfast and welcoming staff
Dear Yumerefendi, Thank you for your thoughtful feedback! We’re delighted to hear that you enjoyed the breakfast and felt welcomed by our staff. Our team takes great pride in creating a friendly and inviting atmosphere for all our guests, and it's wonderful to know that it made a positive impact on your stay. We’re also pleased that the breakfast met your expectations it’s an important start to the day. We truly appreciate your feedback and look forward to providing you with another great experience in the future. Sincerely, Hotel Manager
Dear Yumerefendi, Thank you for your thoughtful feedback! We’re delighted to hear that you enjoyed the breakfast and felt welcomed by our staff. Our team takes great pride in creating a friendly and inviting atmosphere for all our guests, … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewVery family oriented and the best stuff I have ever seen!
Everything was perfect!
Dear FRANTS, Thank you for the glowing feedback! We're so happy to hear you had a great stay and that everything felt perfect during your visit. It's wonderful to know you found the atmosphere family-oriented and were impressed by our team we're especially proud of our staff and their dedication to making every guest feel at home. We truly appreciate your kind words and look forward to welcoming you and your family back again soon! Sincerely, Hotel Manager
Dear FRANTS, Thank you for the glowing feedback! We're so happy to hear you had a great stay and that everything felt perfect during your visit. It's wonderful to know you found the atmosphere family-oriented and were impressed by… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe HVAC system for hotel didn't let the family sleep. The big machinery starting and stopping throughout night, was very disturbing. Not to mention all the medical issues that crop up with improper sleep like headaches, throw up etc. I was in room 420, called reception at 1:30 am or so, and got earplugs but they were not very helpful. Considering the amount paid for one night, family was very dissappointed. Not a place to catch comfort after a hot tiring day
Dear Jasmeet, We sincerely apologize for the discomfort you experienced during your stay. We understand how important a good night's rest is, especially after a long and tiring day, and we’re truly sorry that the HVAC system disturbed your sleep. This is certainly not the experience we aim to provide, and we will investigate the issue with the HVAC system to ensure it is addressed. We hope to offer you a better stay in the future. Sincerely, Hotel Manager
Dear Jasmeet, We sincerely apologize for the discomfort you experienced during your stay. We understand how important a good night's rest is, especially after a long and tiring day, and we’re truly sorry that the HVAC system disturbed … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGreat hotel with friendly staff and good location
Dear Maggie, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our friendly staff and great location. Your satisfaction is important to us, and we look forward to welcoming you back for another wonderful experience! Sincerely, Hotel Manager
Dear Maggie, Thank you for your positive feedback! We’re thrilled to hear that you enjoyed your stay and appreciated our friendly staff and great location. Your satisfaction is important to us, and we look forward to welcoming you back for… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewPlace was nice, rooms where quiet, great service.
Beds where slightly to hard did not sleep well.
Dear Stephen, Thank you for your feedback. We're pleased to hear you found the property nice, the rooms quiet, and the service great. We appreciate your note about the bed comfort and will keep it in mind as we continuously look for ways to improve guest satisfaction. We’re glad you’d consider staying with us again and look forward to welcoming you back. Sincerely, Hotel Manager
Dear Stephen, Thank you for your feedback. We're pleased to hear you found the property nice, the rooms quiet, and the service great. We appreciate your note about the bed comfort and will keep it in mind as we continuously look for w… Show more