Reviews of Tru By Hilton Milwaukee Downtown, WI This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
515 N Jefferson St, Milwaukee, WI 53202, United States
#40 of 107 hotels in Milwaukee
Guests' ChoiceReview Score
Based on 145 hotel reviews
7.7Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
8.8
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Facilities
8.6
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Staff
8.6
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Value for money
7.8
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Free Wifi
7.5
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Reviewed: July 7, 2025
Davis
United States3 Reviews8.0“We were so grateful for the convenience of the location and the kindness of the staff. The room was very clean and the t”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The common spaces felt rundown and less than clean
The staff were super helpful and accommodating
Stayed in July 2025
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Reviewed: May 15, 2025
Sandra
United States9 Reviews1 helpful vote8.0“nice hotel, clean but abit pricey.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
parking should be included.
Stayed in May 2025
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Reviewed: November 26, 2024
Jackie
United States1 review1 helpful vote8.0“Second stay at Tru”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There wasn't a coffee maker in the room, and I had to go to the lobby to get a coffee. We couldn't turn on the bigger lights with the phone, just tv, not a big deal, just turned on lights that had switches. Parking was not great, the lot parking was not convenient for leaving and coming back, and there wasn't any street parking. We finally just parked in the open lot north of the hotel, no problem there.
I liked the price of the stay, the simplicity of the room. It was an easy check-in on my phone. There were snacks and drinks in the lobby. The staff was helpful. They have a fire pit in the front if you can find someone who knows how to turn it on. Okay place for a one nighter, we were just catching the train the next morning.
Stayed in November 2024
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Reviewed: November 10, 2024
Anna
Brazil5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
We loved Silvia’s breakfast. Her food was amazing and she was very welcoming!
Stayed in October 2024
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Reviewed: September 30, 2024
Isabelle
United States1 review9.0Wonderful- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was not that good, but they did have a variety
Stayed in September 2024
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Reviewed: September 22, 2024
Yacob
Malaysia1 review8.0“Overall hotel”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
restaurant or places to eat a bit far from the hotel
very close to the intercity tram station, staff are very friendly & breakfast spread is good
Stayed in August 2024
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Reviewed: September 17, 2024
Hannah
United States10 Reviews7.0“Good, would do again.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom was not very clean, and it took forever to get our car from valet. We waited for over half an hour.
The hotel and room were very nice and the price was spot on.
Stayed in September 2024
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Reviewed: August 29, 2024
Aprille
United States1 review8.0“Overall an ok stay.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Had to pay for parking and didn't know until we got there. Being in town it had some noise, the continental breakfast was just OK. It looked like there was only one staff member trying to keep up with breakfast. Eggs were gone, minimal other things to choose from.
The closeness to where we were going. Convenience of walking to restaurants.
Stayed in August 2024
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Reviewed: August 16, 2024
Kim
United States1 review8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The breakfast.. the eggs where like little soggy sponges - quite honestly the hot food looked like it was all cooked in the microwave and wasn't very appealing.
Location and the friendlyness of the staff.
Stayed in August 2024
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Reviewed: August 12, 2024
Dana
United States3 Reviews9.0“Had a great time”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Bed was hard and pillows could be fluffier
Location is awesome
Stayed in August 2024
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Reviewed: July 30, 2024
Robert
United States13 Reviews7.0“It was an OK stay I don’t know that I would come back to this facility if I come back to Milwaukee”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The check in process took 45 minutes. There were two people working and I believe they were people that tried to check in earlier rooms were not ready and so it backed everything up the person who did end up assisting me. She was very professional but unfortunately, they were understaffed and overwhelmed. The worst part was valet. It took forever and the sign says $39 overnight. I was charged $49 overnight and I was getting texts at 2:45 in the morning that appeared like I had to be done with my valet worst experience and valet I have ever had in my life, and for that reason, I would never come back to this hotel.
The overall property was decent and it was close to the venue
Stayed in July 2024
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Reviewed: June 27, 2024
Kenyan
United States2 Reviews7.0Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There was a variety
Nice
Stayed in June 2024
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Reviewed: June 17, 2024
Kelli
United States3 Reviews8.0“Nice hotel, be prepared to pay for parking.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Parking was an issue. When booking, I was assuming there was parking. The parking garage was around the corner and expensive. There was a valet, but that was even more expensive
Hotel was nice. Lots of space in room.
Stayed in June 2024
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Reviewed: April 30, 2024
Toby
United States6 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
I drive a flatbed truck. I had to park 2 city blocks away and walk. They offered parking for passenger cars only. SUV and truck was not accessible.
Loved the interior and the room.
Stayed in April 2024
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Reviewed: April 29, 2024
Artur
United States2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast option was very limited, artificial. Lack of warm blankets on beds.
Location
Stayed in April 2024
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Reviewed: April 14, 2024
Bianca
United States15 Reviews8.0“Comfortable and relaxing”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I can’t name anything I didn’t like
The location
Stayed in April 2024
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Reviewed: April 11, 2024
Fanchon
United States1 review9.0“Overall, it was a great stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast didn’t have much of a selection, and meat and potato mix was undercooked.
The friendliness of staff, and cleanliness of room and facility. Also, the pool table!!
Stayed in April 2024
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Reviewed: March 21, 2024
Kara
United States1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Was clean, well lit. The staff was amazing, best part of the stay was how welcoming and helpful they were. They deserve raises.
Stayed in March 2024
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Reviewed: March 10, 2024
Hazel
United States2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Not very sanitary toiletries dispenser, many people have touched them for sure!
Gym!
Stayed in March 2024
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Reviewed: February 18, 2024
Timothy
Croatia4 Reviews7.0Good- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 3 nights
As mentioned, the breakfast needs some love. They could do a lot more than what is currently offered.
Lovely staff and great room. Slept really well and the shower was great. The breakfast needs some attention however, I didn't go hungry but it needs some love on that front. I had a great stay but that was my only criticism.
Stayed in February 2024
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Reviewed: November 6, 2023
Jimbo51
United States41 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
No coffee maker in the room, no cups in the room.
Stayed in November 2023
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Reviewed: November 6, 2023
Patrick
United States1 review9.0“Cleaning staff and staff serving the breakfast were welcoming and friendly.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Browned not steamed breakfast sausage links
Staff at breakfast were attentive and making sure the food items were available and they kept the area clean.
Stayed in November 2023
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Reviewed: October 4, 2023
Yuan-zhi
Singapore21 Reviews3 helpful votes8.0“Decent hotel with good amenities would recommend to friends.”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
Because it is a more budget hotel the rooms are not carpeted and the floors had a weird stickiness to it which I did not love. Would recommend people to bring slippers if they stay.
It was located close to the Historic Third Ward which is the main tourist area which made it very convenient. Room was spacious and staff were friendly and efficient.
Stayed in September 2023
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Reviewed: September 27, 2023
Katie
United States1 review9.0“We had a wonderful stay in Milwaukee and our location was perfect”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
parking was not included and was an additional $25 per day if you wanted to be able to go in and out of the parking ramp.
Breakfast was great and simple. Location was amazing - very easy to walk to all kinds of things/places
Stayed in September 2023
