Reviews of Tru By Hilton Phoenix Glendale Westgate 3 stars
6610 N. 95th Ave, Glendale, AZ 85305, United States

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRight next to the stadium
Price gouging for stadium events in excess of $300 per night ! Prices normally $100 for events $430. Air conditioner was loud and rattling ! They did try to fix it asap but it is a in room unit and loud in general .
Dear Jen, Thank you for taking the time to share your experience with us. We're so glad you found our location convenient for stadium events - being right next to the venue is definitely one of the highlights of staying with us. We appreciate your comments about room comfort and understand this wasn't the experience you were expecting. We take your feedback about our accommodations seriously and are committed to ensuring all our guests enjoy a comfortable stay. Thank you for letting us know about the maintenance issue, and we're glad our team was able to respond quickly to assist you. We hope to have the opportunity to provide you with a better experience on your next visit and show you the quality service we're known for delivering. Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Jen, Thank you for taking the time to share your experience with us. We're so glad you found our location convenient for stadium events - being right next to the venue is definitely one of the highlights of staying with us. We ap… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was nice and clean
The bacon was not good and the pillows were horrible
Dear Andrew, Thank you so much for the perfect rating! We're delighted to hear that you found our hotel nice and clean – maintaining high standards of cleanliness is something our housekeeping team takes great pride in. We really appreciate you taking the time to share your complete experience with us, including your feedback about the breakfast and room comfort. Your insights help us continue to enhance our offerings and ensure we're providing the best possible stay for all our guests. We hope to have the opportunity to welcome you back on your next visit to the Glendale area and provide you with an even better overall experience. Thank you for choosing Tru by Hilton Phoenix Glendale Westgate! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Andrew, Thank you so much for the perfect rating! We're delighted to hear that you found our hotel nice and clean – maintaining high standards of cleanliness is something our housekeeping team takes great pride in. We really appr… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe rooms were so updated, and clean. The staff were so friendly! Probably one of the best hotels we’ve stayed at!
Dear Jeannette, Thank you so much for the perfect rating and wonderful review! We're absolutely thrilled to hear that we rank among the best hotels you've stayed at – that's such an incredible compliment and truly means the world to our entire team. We're delighted that you loved our updated, clean rooms and experienced the friendly service that our staff takes such pride in delivering. Your enthusiasm and kind words motivate us every day to continue providing exceptional experiences for all our guests. We'd be honored to welcome you back on your next trip to the Glendale area. Thank you for choosing Tru by Hilton Phoenix Glendale Westgate, and we can't wait to host you again soon! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Jeannette, Thank you so much for the perfect rating and wonderful review! We're absolutely thrilled to hear that we rank among the best hotels you've stayed at – that's such an incredible compliment and truly means the wor… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation and the staff was very friendly.
Dear Guest, Thank you so much for the perfect rating and wonderful feedback! We're absolutely thrilled that you found our location so convenient and that our team made such a positive impression with their friendly service. It's fantastic to know that both our prime spot near Westgate and our staff's warm hospitality contributed to making your stay exceptional. We'd love to welcome you back on your next visit to the Phoenix area and look forward to providing you with the same outstanding experience! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Guest, Thank you so much for the perfect rating and wonderful feedback! We're absolutely thrilled that you found our location so convenient and that our team made such a positive impression with their friendly service. It's fa… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff was excellent ! Pillows and beds super comfy ! Tasty breakfast.
We went for a concert across the street $579 for two nights at a hotel in PHX in July! If there wasn’t a concert it would’ve been $84 a night !
Dear Guest, Thank you so much for the fantastic rating! We're absolutely delighted you had such a wonderful experience with us. It's great to hear you loved our staff's excellent service, found the beds and pillows super comfortable, and enjoyed our tasty breakfast. These are exactly the kind of experiences we strive to create for every guest. We're thrilled our location worked perfectly for your concert plans - being right across from Westgate Entertainment District is definitely one of our favorite features! We understand that special events can impact pricing, and we truly appreciate you choosing to stay with us during such a busy time. Thank you for recognizing our team's hard work and for highlighting all the positive aspects of your stay. We'd be delighted to welcome you back on your next trip to the Phoenix area! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Guest, Thank you so much for the fantastic rating! We're absolutely delighted you had such a wonderful experience with us. It's great to hear you loved our staff's excellent service, found the beds and pillows super comfor… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewAlways clean and the staff is super friendly
Nothing
Dear Christina, Thank you so much for the perfect rating and for being such a loyal guest! We're absolutely thrilled this was your second stay with us, and we're even more excited to hear you'll be back anytime you're in the area. It's wonderful to know you love our fantastic location with easy access to so many attractions and activities. We're so proud that you consistently find our hotel clean and our staff super friendly - that means the world to us! Having guests like you who appreciate our team's dedication truly makes our day. We can't wait to welcome you back for your third stay and many more visits to come. Thank you for choosing Tru By Hilton Phoenix Glendale Westgate as your home away from home! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Christina, Thank you so much for the perfect rating and for being such a loyal guest! We're absolutely thrilled this was your second stay with us, and we're even more excited to hear you'll be back anytime you're in th… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBreakfast was ready at the indicated time, it was hot and it was easy to access. They have long hours for their breakfast so I was able to leave and come back for more.
Dear Melissa, Thank you so much for the perfect rating and wonderful recommendation! We're absolutely thrilled to hear that you had such a great stay with us and that our team made a positive impression with their friendly service. We're delighted that our breakfast exceeded your expectations – it's fantastic to know that everything was ready on time, hot, and easily accessible. We're especially pleased that our extended breakfast hours worked perfectly for your schedule, allowing you the flexibility to come and go as needed. Your kind words about recommending us to others truly mean the world to our team. We take great pride in providing exceptional service and ensuring our guests start their day off right with a delicious breakfast experience. We'd be honored to welcome you back on your next visit to the Glendale area! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Melissa, Thank you so much for the perfect rating and wonderful recommendation! We're absolutely thrilled to hear that you had such a great stay with us and that our team made a positive impression with their friendly service. We… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and helpful the property was nice and clean
Dear Campos, Thank you so much for the fantastic review and perfect rating! We're absolutely delighted that you loved your stay with us and that you'd choose to stay with us again. We'd be delighted to welcome you back on your next trip and look forward to creating more wonderful memories with you! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Campos, Thank you so much for the fantastic review and perfect rating! We're absolutely delighted that you loved your stay with us and that you'd choose to stay with us again. We'd be delighted to welcome you back on your… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewConvenience of location. Clean rooms. Friendly staff.
It was a bit expensive for standard room.
Dear Pat, Thank you for taking the time to share your experience and for your rating! We're so glad you appreciated our convenient location, clean rooms, and friendly staff - it's wonderful to hear that these aspects of your stay made a positive impression. We really value your feedback about the room rate and understand that value is important when choosing accommodations. Your comments help us as we continuously work to provide our guests with exceptional experiences that meet their expectations. We hope to have the opportunity to welcome you back and look forward to hosting you again on your next visit to the Glendale area. Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Pat, Thank you for taking the time to share your experience and for your rating! We're so glad you appreciated our convenient location, clean rooms, and friendly staff - it's wonderful to hear that these aspects of your stay m… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewComfortable, clean, spacious and close location.
The A/C was a little noisy
Dear Sally, Thank you for the excellent rating and for sharing your experience with us! We're so happy you found your room comfortable, clean, and spacious, and that our convenient location worked well for your visit. We really appreciate your feedback about the air conditioning unit and understand this wasn't ideal for your comfort. We take all guest comments seriously as they help us continue to enhance our service and ensure every aspect of your stay meets our high standards. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit to the Glendale area. Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Sally, Thank you for the excellent rating and for sharing your experience with us! We're so happy you found your room comfortable, clean, and spacious, and that our convenient location worked well for your visit. We really apprec… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLocation was great, it was quiet and the staff were friendly! Loved the pancakes too!
Arizona is hot, that's not your fault though!
Dear Ben, Thank you for the perfect rating! We're absolutely delighted to hear that you had such a wonderful experience with us. It's fantastic to know that our location worked so well for your needs and that you enjoyed the quiet atmosphere during your stay. We're especially thrilled that our friendly staff made such a positive impression - they'll be so happy to hear your kind words! And we're glad you loved our pancakes - they're definitely a guest favorite at breakfast. We completely understand about Arizona's heat, and we appreciate your understanding that Mother Nature is beyond our control! We're just so grateful that everything else about your stay was perfect. We'd be honored to welcome you back anytime you're in the Glendale area! Best Regards, Tru By Hilton Glendale Guest Experience Team
Dear Ben, Thank you for the perfect rating! We're absolutely delighted to hear that you had such a wonderful experience with us. It's fantastic to know that our location worked so well for your needs and that you enjoyed the quiet… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified review