Reviews of Tru By Hilton Phoenix Midtown 3 stars
3150 N Central Avenue, Encanto, Phoenix, AZ 85012, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewComfortable and the view from the roof was amazing.
The directions to get to it were alittle confusing.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean and friendly
The parking was kinda wack!
Dear Tammy, Thank you for letting us know what you liked and what you didn't like at Tru Midtown Phoenix. We appreciate all feedback and know what areas of opportunity to work on. We hope to have another opportunity to serve you again in the future. Sincerely, Team Tru
Dear Tammy, Thank you for letting us know what you liked and what you didn't like at Tru Midtown Phoenix. We appreciate all feedback and know what areas of opportunity to work on. We hope to have another opportunity to serve you again … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewPretty clean
Rooms were nice
Hello Milton, We appreciate your feedback on what you liked and disliked about our hotel. Our aim is to deliver outstanding customer service and best hotel in the Midtown area. We hope you enjoyed your visit to Phoenix, and we look forward to serving you again in the near future. All the best, Patricia and Team Tru
Hello Milton, We appreciate your feedback on what you liked and disliked about our hotel. Our aim is to deliver outstanding customer service and best hotel in the Midtown area. We hope you enjoyed your visit to Phoenix, and we look forward… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewComfort
Paid parking
Thank you for taking the time to share your feedback with us following your recent stay. We’re glad to see you rated our cleanliness a 10, our team takes great pride in maintaining a spotless environment, and it’s wonderful to know that stood out to you. We also appreciate your feedback regarding our parking. Due to our Midtown Phoenix location, we do offer paid parking to ensure availability and security for our guests. That said, I understand how this may impact your overall experience, and I truly appreciate you noting it so we can continue evaluating the value we provide. Thank you again for staying with us. We hope to welcome you back for an even more comfortable and enjoyable stay in the future.
Thank you for taking the time to share your feedback with us following your recent stay. We’re glad to see you rated our cleanliness a 10, our team takes great pride in maintaining a spotless environment, and it’s wonderful to know that sto… Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewProperty was very clean and staff members were amazing. I would recommend especially traveling with kids.
Hi Matelita, Wow, thank you for the kind words. We are happy to hear we made this happen for our guests. We hope you enjoyed Phoenix and welcome you back when in the area. Cheers, Patricia and Team Tru
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewVery clean great central location
Thank you so much for providing feedback regarding your stay. We love hearing that you had a great time staying with us, and we can't wait to welcome you back next time you are in Phoenix! - Sean and Team Tru
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewI liked the location and the facilities
I disliked the customer service from employees, truly disappointed with my stay due to that. First of all check in is at 3pm and we got there at 4pm. Our room wasn’t even ready. Plus we had to wait for it to be clean and ready. No positive attitude whatsoever.
Dear Banda, Thank you for sharing your review. We regret the inconvenience you encountered during your stay and appreciate your feedback, which helps us to improve. Although we were facing high occupancy, resulting in your room not being ready at check-in time, our staff responded with utmost respect, as confirmed by our security footage. We are glad that Hilton resolved your concerns. We look forward to serving you again and are confident that we will surpass your expectations. Sincerely, Team Tru
Dear Banda, Thank you for sharing your review. We regret the inconvenience you encountered during your stay and appreciate your feedback, which helps us to improve. Although we were facing high occupancy, resulting in your room not being r… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLocation Staff
Found a string of hair in shower Towels stained
Thank you so much for taking the time to share your feedback and for rating your experience a 9 out of 10. We’re delighted to hear that you found our hotel to be nice and that our team made a great impression with their friendliness and service. That said, I sincerely apologize for the hair in the shower and stained towels. This is not reflective of our usual standards, and I will be addressing this with our housekeeping team to ensure these issues are corrected moving forward. We truly appreciate your kind comments and hope to have the opportunity to welcome you back for an even better stay. - Sean and Team Home2 Suites
Thank you so much for taking the time to share your feedback and for rating your experience a 9 out of 10. We’re delighted to hear that you found our hotel to be nice and that our team made a great impression with their friendliness and ser… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewGood location for the event we were going to
Rita, thank you for the outstanding review. We are thrilled to learn that our location was a plus for you. We hope you had a great time in Phoenix and would be happy to welcome you back to our hotel when you visit the area again. All the best, Patricia and Team Tru
Rita, thank you for the outstanding review. We are thrilled to learn that our location was a plus for you. We hope you had a great time in Phoenix and would be happy to welcome you back to our hotel when you visit the area again. All the b… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewRestaurants within walking distance
The train running all night outside our room
Thank you for sharing your feedback. I'm glad to hear that you enjoyed our convenient location with restaurants within walking distance. We appreciate your comments and will continue working to enhance our guests' experience. We hope to welcome you back in the future! - Sean and Team Tru
Thank you for sharing your feedback. I'm glad to hear that you enjoyed our convenient location with restaurants within walking distance. We appreciate your comments and will continue working to enhance our guests' experience. We ho… Show more
Reviewed: 31 January 2025 · Stayed in December 2024
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewGreat hot breakfast and room are very neat
No closed captions on tv. Need to add it for closed caption on regular channel not other streamed app
Hi Richard, We appreciate your positive feedback on your stay, particularly our complimentary breakfast and the rooms that met your standards. We acknowledge the close caption issue you raised and will let our chief engineer to resolve it. We are committed to enhancing our services and hope to welcome you back soon. All the best, Patricia and Team Tru
Hi Richard, We appreciate your positive feedback on your stay, particularly our complimentary breakfast and the rooms that met your standards. We acknowledge the close caption issue you raised and will let our chief engineer to resolve it.… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewLeaving
Over priced, could not believe Hilton put there name to it. I was like a motel 6 slapped with lick of paint
Dear Stuart, Your feedback is greatly appreciated, and we thank you for sharing this with us. We regret that our rates were not competitive. We appreciate all feedback, regardless of whether it is positive or negative. We hope to have the opportunity to serve you again and thank you for staying with us. Sincerely, Patricia and Team Tru
Dear Stuart, Your feedback is greatly appreciated, and we thank you for sharing this with us. We regret that our rates were not competitive. We appreciate all feedback, regardless of whether it is positive or negative. We hope to have the … Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewNot have hair dryer in room we have to ask them where is it they say in bathroom. Not there not even checking the room before missing items providing service plus not offering hairdryer. Secondly on our first night their alarm went out in middle night we couldn’t sleep we have to come there desk to complain not offering apology to guests before they approach ahead. Need to keep better management!!!
Dear Mehdi, Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We were not happy to hear that you experienced problems. We will tell Elijah for the job well done. I will be meeting with our housekeeping department to mitigate these issues and prevent them from being future issues for future guests. Please accept our deepest apologies. Sincerely, Patricia and Team Tru
Dear Mehdi, Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We were not happy to hear that you experienced p… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewExcellent bkfst. Loved the music!
Hi Abigail, We pride ourselves on superior customer service and we are very happy to hear you enjoyed our Christmas music!! We are so delighted to hear you enjoyed your stay here with us; we look forward to seeing you again in the near future. Happy Holidays, Patricia and Team Tru
Hi Abigail, We pride ourselves on superior customer service and we are very happy to hear you enjoyed our Christmas music!! We are so delighted to hear you enjoyed your stay here with us; we look forward to seeing you again in the near fut… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified review