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  5. Reviews of Tru By Hilton Syracuse-Camillus

Reviews of Tru By Hilton Syracuse-Camillus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

116 Township Blvd. , Camillus, NY 13031, United States

#2 of 2 hotels in Camillus

Guests' Choice

Review Score

Based on 345 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    8.6

  • Value for money

    8.4

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 21, 2025

    8.0
    Excellent stay and will return.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t live the bedspread. Was rough to the touch.

    Loved the atmosphere. Bed and pillows were comfy. Location was convenient

    Stayed in August 2025

  • Reviewed: August 19, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The late night help from Alyssa Mabee in trying to quiet down the drunken party going on the floor above our room!

    Stayed in August 2025

  • Reviewed: August 10, 2025

    9.0
    Nice hotel just outside Syracuse
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good, nice sports hall (inc. basket-ball rim and badminton court), rooms were quiet. Hotel is quite new.

    Stayed in August 2025

  • Reviewed: July 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 7 nights

    Add an additional chair in the room

    Breakfast was great.

    Stayed in July 2025

  • Reviewed: July 23, 2025

    8.0
    Good up until breakfast
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One staff member stared at us while we were getting breakfast from the buffet making us very uncomfortable and made us feel like we were doing something wrong. We all felt uncomfortable and then same staff member proceeded to talk to all other staff members about us. Not sure if we’d come back based on this interaction it was very unfriendly

    Clean, comfortable

    Stayed in July 2025

  • Reviewed: June 15, 2025

    7.0
    Family visit
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Was clean , spacious

    Stayed in May 2025

  • Reviewed: May 17, 2025

    8.0
    other than the above mentioned the hotel was definitely nice enough to return to
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    nearly impossible to make direct phone contact with on sight personnel. left three messages via my Hilton account inquiring about early check in and I received no replies. whats up with the TV? getting it to turn on was like trying to find my way out of an escape room. hidden buttons and menu navigation. desk staff were not able to resolve.

    the location was real good for those with their own transportation. close to retail and a lot of dining options. clean, comfortable and seemingly well maintained

    Stayed in May 2025

  • Reviewed: May 14, 2025

    8.0
    Ok altho the town is past its best - needs a new mayor
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Ah! - lack of guest laundry we are travelling for 4 weeks and expected to be able to was our 4 days use of clothes ….. we have travelled extensively with USA and every hotel accommodation had laundry guest facilities - perhaps we should have ask prior to booking - hey ho dump uk🇬🇧 couple 😟

    Bright - quite - very clean - staff very helpful

    Stayed in May 2025

  • Reviewed: May 13, 2025

    8.0
    Nice hotel-would stay again. Could use some staff training/improvement in consistency/helpfulness/ambition o
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pressure is quite low for a hotel. I appreciate the toiletry items being in bulk ( no little tiny single-use plastic bottles), but the design of them is awful for people with arthritis or hand/wrist issues…. Can’t squeeze them hard enough to get anything out. Some of the staff was fine, others seemed incredibly lazy…. Sitting on their phones for hours while we were down playing games in lobby-meanwhile, tables were dirty and needed to be wiped off, lobby bathrooms were messy and needed a little TLC, basketball court had mess that could be picked up…. I don’t mean housekeeping/mopping etc, I mean get a squirt bottle and a cloth and clean off some tables so people can use them, look in the bathroom and pick up paper towels that some kids probably threw on the floor etc. When I told two front desk staff who were sitting there staring at their phones that one lobby bathroom was out of toilet paper and one was out of paper towels at 7 am, one replied “that’s because there ain’t no one here to do that.” Most hotel front desk people I’ve encountered say “thank you” and walk to a closet, get the supplies, and go take care if it.

    Beautiful, modern hotel. Nice breakfast with a lot of options. Rooms comfortable and clean. Quiet. Lots of nearby restaurants and activities. Games available in lobby, basketball court indoors, decent workout room, etc.

    Stayed in May 2025

  • Reviewed: April 27, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Basketball court

    Stayed in March 2025

  • Reviewed: April 24, 2025

    9.0
    My stay was comfortable and quiet. The staff was friendly and helpful.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Easy check-in and check-out. The room was comfortable - easy to set to a comfortable temperature.

    Stayed in March 2025

  • Reviewed: April 20, 2025

    9.0
    A decent place to spent a night
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    We booked this hotel to spent the night in our road trip from NY to Toronto. The property was clean and met our expectations

    Stayed in April 2025

  • Reviewed: April 3, 2025

    8.0
    Would stay again!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Good location with food nearby! Clean facility and lots of things to do inside!

    Stayed in February 2025

  • Reviewed: March 26, 2025

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We stayed at the Tru by Hilton hotel, and overall, we had a good experience. The hotel is new, the beds were comfortable, and the room was clean and spacious. However, the breakfast was disappointing—there were very few options, and the food wasn’t tasty. Despite that, considering the price, we were satisfied with our stay.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Pillows, the Polyester pillows were very uncomfortable. Maybe for economy and cleanliness you must provide them, but would suggest an alternative.

    Very clean, friendly staff and fresh Conti Breakfast

    Stayed in March 2025

  • Reviewed: March 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    I actually liked the decor - ocean colors, polka-dots on various surfaces. I also liked the 12 checkout time.

    Stayed in March 2025

  • Reviewed: February 14, 2025

    8.0
    Uncleaned room gave concerns for safety and hygiene
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was not clean . Requested daily Service and was not done. Floor in room was not cleaned or vacuumed the three nights we were there.

    Quiet good location

    Stayed in February 2025

  • Reviewed: February 4, 2025

    7.0
    Good
    • Couple
    • King Room - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was so hard, the pillows were tiny and worn.

    The location, staff was great, room was clean.

    Stayed in February 2025

  • Reviewed: January 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that.There was a smell within the bedding

    Loved that there was no carpeting.I have an allergy

    Stayed in January 2025

  • Reviewed: December 8, 2024

    9.0
    Pet friendly, close everything, cute place!
    • With a pet
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was so friendly and helpful!! The floors in the room we stayed in were solid, not carpeted taking away a lot of anxiety about my dog being with us during snowy weather.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    9.0
    Room was just what was needed!
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great Front Desk Workers

    Stayed in December 2024

  • Reviewed: December 2, 2024

    7.0
    Decent stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check was late, no one at front desk for a bit. Crowd of loud people in lobby after midnight and vaping. Stayed on 2nd floor and someone was blasting music until 2am

    Location and cleanliness

    Stayed in December 2024

  • Reviewed: November 28, 2024

    7.0
    After seeing the stains not sure the room was cleaned appropriately
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Red stains on duvet and blanket

    Space

    Stayed in November 2024

  • Reviewed: November 28, 2024

    8.0
    Very Good
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good location!

    Stayed in November 2024

Showing 1 - 25

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