Reviews of Tru By Hilton Terrell 3 stars
200 Olivia Drive, Terrell, TX 75160, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was very clean and smelled good
The water pressure was very bad due to the shower head
Dear Brionna, Thank you for sharing your experience. We’re glad to hear you found the hotel clean and pleasant. Your feedback about the shower's water pressure is valuable, and we will take it into consideration for improvements. We appreciate your insights and hope you’ll consider staying with us again.
Dear Brionna, Thank you for sharing your experience. We’re glad to hear you found the hotel clean and pleasant. Your feedback about the shower's water pressure is valuable, and we will take it into consideration for improvements. We app… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood breakfast nice pool
I hit bed rail on the bed edge so often I have bruises. Not good for getting up in the middle of the night or just getting on the bed.
Dear Guest, Thank you for your feedback! We're so glad to hear you enjoyed your stay at Tru Hilton Terrell, especially the breakfast and pool, and that you'd consider staying with us again. We regret about the discomfort caused by the bed rail, that shouldn't happen, and we appreciate you bringing it to our attention. We'll be sure to share your comments with our team to help improve the comfort and safety of our rooms. We look forward to welcoming you back.
Dear Guest, Thank you for your feedback! We're so glad to hear you enjoyed your stay at Tru Hilton Terrell, especially the breakfast and pool, and that you'd consider staying with us again. We regret about the discomfort caused by … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location and a very nice breakfast
Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated our great location and delicious breakfast. It means a lot that you’d choose to return—we look forward to welcoming you back soon.
Dear Guest, Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay and appreciated our great location and delicious breakfast. It means a lot that you’d choose to return—we look forward to welcoming you ba… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewJust a wonderful experience, great customer service, friendly, quiet' Clean and a great breakfast.
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience and enjoyed the friendly service, peaceful atmosphere, cleanliness, and delicious breakfast. We look forward to welcoming you back soon.
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience and enjoyed the friendly service, peaceful atmosphere, cleanliness, and delicious breakfast. We look forward to welcoming you back soo… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewWe always stay here when we’re in Terrell. We absolutely love everything about this hotel.
Dear Guest, Thank you so much for your loyalty and kind words! We’re delighted to hear you love everything about your stays with us, and we look forward to welcoming you back to Terrell every time you visit!
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewIt was very clean & smelled so nice , I felt so comfortable and relaxed.
Dear Guest, Thank you for your lovely feedback! We are so glad to hear that you found everything very clean and enjoyed the fresh scent, it’s great to know you felt comfortable and relaxed during your stay. We hope to welcome you back again soon for another pleasant visit!
Dear Guest, Thank you for your lovely feedback! We are so glad to hear that you found everything very clean and enjoyed the fresh scent, it’s great to know you felt comfortable and relaxed during your stay. We hope to welcome you back agai… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe front desk clerk who worked was awesome. Very nice Lobby, rooms were spacious.
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that your overnight stay was a great choice and that you enjoyed our clean, spacious rooms and welcoming lobby. It's also great to know our front desk clerk made a positive impression, we’ll be sure to pass along your kind words. We hope to see you again soon!
Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that your overnight stay was a great choice and that you enjoyed our clean, spacious rooms and welcoming lobby. It's also great to know our front desk clerk … Show more
Reviewed: 2 June 2025 · Stayed in March 2025
Verified reviewReviewed: 30 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation /clean/price good
Not sure
Dear Guest, Thank you for the great review! We’re glad you enjoyed the location, cleanliness, and value. We look forward to welcoming you back!
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation
Nothing
Dear Guest, Thank you for your wonderful feedback! We’re so happy to hear you loved your stay and found your room comfortable and clean. It’s great to know the location worked well for you too. We look forward to welcoming you back soon!
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewClean and friendly. Very nice facility and hotel.
Dear Guest, Thank you for the wonderful review! We're thrilled to hear you had an excellent stay and appreciated our clean, dog-friendly environment and welcoming staff. We hope to see you and your pup again soon!
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewThe atmosphere was amazing
Dear Guest, Thank you for your kind words! We're so glad to hear that you enjoyed the atmosphere. It's always our goal to create a welcoming and enjoyable environment for our guests. We hope to welcome you back soon!
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewNot worth the cost. A manufactured hotel .
Dear Guest, It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Dear Guest, It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to … Show more
Reviewed: 22 March 2025 · Stayed in February 2025
Verified reviewI enjoyed this location. Close to many stuff to do.
Dear Guest, Thank you for your feedback! We're glad you enjoyed the location and found it convenient with plenty of things to do nearby. We hope to welcome you back for another great stay!
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewI loved every single part of this hotel!
I didn’t like that I had to leave. Thanks!
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that the hotel felt like a home away from home and that you loved every part of your stay. It means a lot to us! We wish you didn’t have to leave either, and we can’t wait to welcome you back next time. Thanks again!
Dear Guest, Thank you so much for your wonderful review! We're thrilled to hear that the hotel felt like a home away from home and that you loved every part of your stay. It means a lot to us! We wish you didn’t have to leave either, a… Show more