Reviews of TownePlace Suites by Marriott Tucson Williams Centre 3 stars
384 South Williams Boulevard, Tucson, AZ 85711, United States
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Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe waffles were awesome.
I didn't see anything in the room telling how to get on the WiFi.
Dear Shinn, It’s wonderful to hear you enjoyed the waffles! However, we’re sorry for the confusion with the WiFi and appreciate you pointing that out. Your feedback helps us improve the guest experience. Thank you for choosing TownePlace Suites Tucson Williams Centre; we hope to welcome you again soon. Sincerely, Shantell Moreno General Manager
Dear Shinn, It’s wonderful to hear you enjoyed the waffles! However, we’re sorry for the confusion with the WiFi and appreciate you pointing that out. Your feedback helps us improve the guest experience. Thank you for choosing TownePlace Su… Show more
Reviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe mattress was horrible
Dear Galadriel, We appreciate your high rating and hope that you had an overall pleasant stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope to see you again soon at TownePlace Suites Tucson Williams Centre! Sincerely, Shantell Moreno General Manager
Dear Galadriel, We appreciate your high rating and hope that you had an overall pleasant stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be unco… Show more
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewThis is a very comfortable place with exceptional staff who made sure we had a pleasant stay. They cheerfully helped us out with doors, internet connections and everything else -- at the front desk, at breakfast and housekeeping. We enjoyed the subtle and sophisticared desert art and decor of the hotel. The breakfast was very good as well and included hot dishes. The practical and efficient coin operated laundry was great experience ! Although located in a secluded area, this property is close to good restaurants. We had a most enjoyable stay and would return.
Dear Meera, We’re delighted to hear that your experience at TownePlace Suites Tucson Williams Centre was enhanced by the helpfulness of the team and the thoughtful details throughout the property. It’s wonderful to know you appreciated the design, breakfast offerings, and convenient amenities. We're truly glad your stay was enjoyable, and we look forward to welcoming you back on your next visit. Sincerely, Shantell Moreno General Manager
Dear Meera, We’re delighted to hear that your experience at TownePlace Suites Tucson Williams Centre was enhanced by the helpfulness of the team and the thoughtful details throughout the property. It’s wonderful to know you appreciated the … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewFriendly staff, nice comfortable rooms. Love the kitchenette. Centrally located but also tucked away from traffic.
The shower pressure sucks!
Dear Jay, Thank you for sharing your thoughts. We’re pleased you found the staff welcoming, the rooms cozy, and the kitchenette handy. It’s great to hear that our location provided a peaceful retreat. We appreciate your feedback about the water pressure and will certainly look into it. We look forward to having you stay at TownePlace Suites Tucson Williams Centre again! Sincerely, Shantell Moreno General Manager
Dear Jay, Thank you for sharing your thoughts. We’re pleased you found the staff welcoming, the rooms cozy, and the kitchenette handy. It’s great to hear that our location provided a peaceful retreat. We appreciate your feedback about the w… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewEvery thing was great. The breakfast really hit the spot before we started our day.
Dear John, Thank you for your wonderful feedback! We're glad everything met your expectations and that breakfast gave you the perfect start to your day. We hope to welcome you back again soon for another enjoyable stay at TownePlace Suites Tucson Williams Centre. Sincerely, Shantell Moreno General Manager
Dear John, Thank you for your wonderful feedback! We're glad everything met your expectations and that breakfast gave you the perfect start to your day. We hope to welcome you back again soon for another enjoyable stay at TownePlace Sui… Show more
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewEasy accesable
Gym had only one elliptical and very limited dumbells
Dear Timothy, We regret that our fitness center did not meet your expectations and understand how important these amenities can be during a stay. Please know that your comments are invaluable as we continuously assess opportunities to enhance our offerings. With that being said, we are pleased to know that our location added convenience to your visit. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Shantell Moreno General Manager
Dear Timothy, We regret that our fitness center did not meet your expectations and understand how important these amenities can be during a stay. Please know that your comments are invaluable as we continuously assess opportunities to enhan… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewwe could nt stay there they had no record of the reservation and were full we had to find adiffernt motel
Dear Michael, Thank you for taking the time to share your feedback. We understand how frustrating reservation issues can be and regret that we cannot accommodate you. Your feedback is invaluable, and we will review our processes to prevent similar occurrences in the future. We hope this unfortunate situation will not prevent you from staying with us again. We look forward to the opportunity to give you the hospitality experience you deserve. Sincerely, Shantell Moreno General Manager
Dear Michael, Thank you for taking the time to share your feedback. We understand how frustrating reservation issues can be and regret that we cannot accommodate you. Your feedback is invaluable, and we will review our processes to prevent … Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewQuiet location set back from a busy thoroughfare. Easy access to most of the city and close to good hiking.
The tile floors in the room could have been wet mopped rather than just vacuumed.
Dear Phillipa, We're glad you appreciated our peaceful location, convenient access to the city, and welcoming team. We’ve noted your feedback about the floors and will address it to ensure a better experience next time. Thank you for your feedback letting us know what worked and what did not work for you during your stay. We look forward to welcoming you back! Sincerely, Shantell Moreno General Manager
Dear Phillipa, We're glad you appreciated our peaceful location, convenient access to the city, and welcoming team. We’ve noted your feedback about the floors and will address it to ensure a better experience next time. Thank you for yo… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewGreat place to stay, secure, quietness, comfortable
not applicable
Dear Osuna, We're so glad you found our property safe, peaceful and comfortable. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at TownePlace Suites Tucson Williams Centre, and we hope to welcome you back soon for another enjoyable visit. Sincerely, Shantell Moreno General Manager
Dear Osuna, We're so glad you found our property safe, peaceful and comfortable. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at TownePlace Suites Tucson Williams Centre… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 August 2024 · Stayed in June 2024
Verified reviewGood location and nice view
Pool was closed we were not informed beforehand
Dear Corey, Thank you for your generous rating of TownePlace Suites Tucson Williams Centre. We’re pleased to hear that our location contributed positively to your stay. We understand the inconvenience caused by the pool closure and appreciate your patience regarding this matter. Your feedback is invaluable and reinforces our commitment to exceptional hospitality. We look forward to welcoming you back on your next visit. Sincerely, Shantell Moreno General Manager
Dear Corey, Thank you for your generous rating of TownePlace Suites Tucson Williams Centre. We’re pleased to hear that our location contributed positively to your stay. We understand the inconvenience caused by the pool closure and appreci… Show more
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 July 2024 · Stayed in June 2024
Verified reviewReviewed: 9 July 2024 · Stayed in June 2024
Verified reviewReviewed: 14 June 2024 · Stayed in June 2024
Verified reviewReviewed: 13 June 2024 · Stayed in June 2024
Verified reviewThey had a nice little pool and extra pillows
Nothing it was fine
Eileen, thank you for your time and taking the time to let us know how we did. We hope to see you again next time you're in Tucson. Safe Travels, Shantell Moreno General Manager