Reviews of Holiday Inn Express Tyler South by IHG 2 stars
2421 East Southeast Loop 323, Tyler, TX 75701, United States
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Reviewed: 6 September 2025 · Stayed in September 2025
Verified reviewOverall was very clean and the staff were very nice!
Parking lot was kind of small
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewBreakfast was good
Beds are Horrible! A/C made a clacking noise literally ALL NIGHT. None of us skep but thought surely it would stop. But nope, never did. It would do it atleast 1 minute out of 10. The handsoap and lotion containers were both Soap. No lotion. Room 310.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe inside pool and the staff. The breakfast was amazing as well.
Nothing comes to mind.
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything. The staff was very friendly and helpful. The breakfast was amazing. The bed was comfortable. I can’t say enough good things about this hotel. Will definitely be staying again.
Absolutely nothing.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice staff, very helpful
Old, poorly maintained facility
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast and the comfortable beds.
They need to update the pictures cause there is no hot tub and I was looking forward to it.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNothing our room floor was soaked from a broken AC unit. They did not have another room to put us in.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in June 2025
Verified reviewGood stay clean quiet nice staff
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
Ac didn’t work. Took them all weekend to finally fix. Terrible discount. Wet carpet in the room smelled like mildew.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe didn't get to the pool but maybe next time we visit. When we travel to Tyler and stay over we will be staying again . The breakfast was delicious. We have stayed at other hotels in Tyler and this one made us feel like home. The staff was very professional and so friendly. From the front office to the housekeeping staff were the best. Thank you 😊 God bless.
We couldn't stay longer.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff is very friendly
Location
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewYou charge me for not staying at this facility
Your deceitful booking
The only circumstance under which you would have been charged without staying here is if you booked a room and neither checked in nor canceled your reservation with booking.com, in which case a No Show Fee would apply. Thank you for your understanding.
The only circumstance under which you would have been charged without staying here is if you booked a room and neither checked in nor canceled your reservation with booking.com, in which case a No Show Fee would apply. Thank you for your un… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewvery good food.
We're thrilled your time with us was so good! Thank you for taking the time to rate your experience.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable
Bathroom tub turning on and off the water was a problem
We're thrilled your time with us was so good! We look forward to hosting you again soon for another great experience! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We're thrilled your time with us was so good! We look forward to hosting you again soon for another great experience! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure th… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent, the eggs were delicious and the other food were freshly made. Love it all. Dining was not overcrowded and staffs were respectful of our property during cleaning.
There should be at least drinkable water machine beside the ice_machine for families.
We're thrilled your time with us was so ood! We look forward to hosting you again soon for another great experience! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat continental breakfast and location was perfect for my stay as my husband was in the hospital and I needed to be close and I only stay at Holiday In Express if I can help it. Staff was pleasant and helpful, rooms nice and clean, beds are so comfy.
We are delighted to learn that your experience with us was so positive. We eagerly anticipate the opportunity to welcome you back in the near future for another exceptional experience.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was good and the s tiff were super friendly and helpful.
The hotel was a bit shabby and the doors to the rooms were really hard to open and close. The room felt damp. The bathroom fan made a really loud sound. It wasn’t up to the holiday inn express standards we were used to.
We strive to provide an exceptional experience for our clients, and we sincerely regret when we fall short of those expectations. Thank you for taking the time to bring this matter to our attention. We will utilize your feedback to enhance our services and prevent any recurrence of this issue in the future.
We strive to provide an exceptional experience for our clients, and we sincerely regret when we fall short of those expectations. Thank you for taking the time to bring this matter to our attention. We will utilize your feedback to enhance … Show more