3913 Frankston Highway, Tyler, TX 75701, United States
#17 of 37 hotels in Tyler
Guests' ChoiceBased on 148 hotel reviews
7.9Cleanliness
8.4
Comfort
8.2
Location
8.2
Facilities
8.3
Staff
8.7
Value for money
7.9
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 August 2025
Richard
United StatesThe breakfast was mid level, not a lot of options. Neighbors were very loud for most the night. Note, music and talking were easily heard in our room.
Great staff. We had lots of space in our room. Nice desk/work area.
Stayed in August 2025
Reviewed: 3 August 2025
Randall
United StatesMaybe the bathroom needs more attention but it wasn’t bad. The complementary breakfast should be simplified. The coffee however was really bad because it comes out of a quick machine. Really good coffee can actually be a game changer. It’s like when I stay at Doubletree hotels, I know I’m going to get a really good cookie upon check-in.
The beds were very comfortable in the air conditioner was nice and cold to help us sleep better.
Stayed in August 2025
Reviewed: 21 July 2025
Sharon
United StatesOur room was right beside the elevator, and we could hear it easily.
It was clean and well maintained.
Stayed in July 2025
Reviewed: 14 July 2025
Travis
United StatesThe room is spacious and comfortable.
Stayed in May 2025
Reviewed: 25 May 2025
Jackee
United StatesBreakfast was blah nothing to be excited about to say the least. And pool wasn't open! Didn't know pools don't open until Memorial day weekend!
Love the size of the room. The bed was big and comfortable.
Stayed in May 2025
Reviewed: 21 April 2025
Lishia
United StatesThe loud cars driving by.
The staff was great and helpful.
Stayed in April 2025
Reviewed: 17 March 2025
Saundra
United StatesThe tv reception was spotty, the remote was very slow at responding.
Staff super nice. Rose went out of her way to help me fix my reservation (cancelled a couple days) for this stay. She also assisted me my making my reservation for a future week stay! She was very professional and knowledgeable!
Stayed in March 2025
Reviewed: 11 March 2025
Leslie
United StatesFound dirty wash cloth hanging off shower and black long hair leading us to believe the bathroom, shower/tub areas were not cleaned well. Also trouble with television throughout the evening.
Location of this property was perfect for our needs! Restaurants and shopping very close.
Stayed in March 2025
Reviewed: 2 March 2025
David
United StatesHospitality
Clean
Stayed in February 2025
Reviewed: 1 February 2025
Haley
United StatesThe street outside was so busy and noisy all night. I understand there is nothing they can do about that. Also breakfast was underwhelming.
Our king size bed was the most comfortable hotel bed we've come across. Room was clean. I like the full bottles of shampoo and conditioner in the shower.
Stayed in February 2025
Reviewed: 27 January 2025
Jackee
United StatesN/a
The room was so spacious and big, also the bathroom. The bed was big and comfy we really enjoyed our stay here.
Stayed in January 2025
Reviewed: 26 December 2024
Shannon
United StatesThe breakfast and weird room smell.
The beds were comfortable and the room was nice…smelt weird but nice.
Stayed in December 2024
Reviewed: 14 December 2024
Gregory
United StatesBreakfast was terrible.
Everything but the Breakfast
Stayed in November 2024
Reviewed: 20 November 2024
Nadine
United StatesTv stopped working twice
Clean
Stayed in November 2024
Reviewed: 4 November 2024
Calvin
United StatesNot applicable
Location to Canton TX and overall facility & staff
Stayed in November 2024
Reviewed: 26 October 2024
Lynn
United StatesStaff was extremely helpful and very nice. Facilities seemed well kept.
Stayed in October 2024
Reviewed: 19 September 2024
Cross
United StatesThat it was a deposit no one informed me about until I got there
Breakfast
Stayed in August 2024
Reviewed: 18 August 2024
Mark
United StatesBreakfast fair was poor, uninviting, waffle iron did not work so just ate an orange.
Location great Paisley, check out staff member was so friendly, helpful Offered DELICIOUS Lavazza coffe!coffee!! And Monin syrups, though only sugar-free. We were even invited to fill our coffee containers to-go!! The beds were very comfortable... firm. Frig/microwave available along with coffee/pot tea bags
Stayed in August 2024
Reviewed: 9 July 2024
Lita
United StatesI had to put a pet deposit down, which I haven’t gotten back, plus $40 each for my dogs. I’ve stayed at other hotels that were pet friendly and I didn’t have to pay extra. But, with that said, I’m thankful they allow dogs in the hotel.
I liked the location.
Stayed in June 2024
Reviewed: 3 May 2024
Brenda
United StatesBreakfast.
Stayed in May 2024
Reviewed: 30 March 2024
Rachel
United StatesWater could be hotter in shower. I have been told I like to melt my skin off but I had it up all the way. Seriously this was such a good stay it's hard to find issues.
BED - Excellent & Comfortable STAFF - Super friendly manager on duty at check in and check out. Ms. PATEL was very friendly and made me feel very welcomed. CLEANLINESS - Excellent and very clean. BREAKFAST - Included and hot items available along with fruit, yogurt, juices and other items. ATMOSPHERE - Very quite, I didn't hear road traffic once I was in my room and I didn't hear my neighbors. I only heard 1 man talking as I passed his door. Very nice. FLOORS - Hardwood or vinyl in the rooms and I loved it because it felt so much cleaner than the carpet in most hotels!!! I would definitely stay here again.
Stayed in March 2024
Reviewed: 9 February 2024
Anderson
United StatesThe elevators went out and I had no help getting all my stuff down the stairs. It was more instant food not anything hot.
Comfortable beds and clean.
Stayed in January 2024
Reviewed: 15 December 2023
Kenny
United StatesAll good work sleep
All good breakfast not to good
Stayed in November 2023
Reviewed: 19 October 2023
Phil
United StatesNothing..it was great..
Owners were so nice and accommodating. Very Pleasant experience. The location was great for us, everting we wanted to do was within a short drive. The breakfast was good as well, fresh egos and make your own Waffles.. We would stay here again. Thank you
Stayed in October 2023
Reviewed: 14 October 2023
Runnels
United StatesThe only issue was the T.V.. On checkout the company the t.v. was having issues with was at the facility to fix the problem.
The facility itself was clean, and the staff was great. Rose really had compassion and understanding of the issue that I was having.
Stayed in October 2023
Dallas, USA
Northville, USA
Cadavedo, Spain
Beylikduzu, Turkey
Bozburun, Turkey
Pärnu, Estonia
Altea, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content