Reviews of Grander Inn & Suites 3 stars
3913 Frankston Highway, Tyler, TX 75701, United States
Loading
Guests also reviewed these properties:
Dallas, United States
Northville, United States
Cadavedo, Spain
Beylikduzu, Turkey
Bozburun, Turkey
Pärnu, Estonia
Altea, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewNothing
They stole my money
We sincerely apologize once again for the frustration you experienced regarding your reservation. As previously explained, the concerns you raised were also addressed by the Tyler Police Department officer you had called, who reiterated the same information we have been trying to convey to you throughout your stay. We truly hope that this clarification helped you better understand the situation, and we appreciate your patience.
We sincerely apologize once again for the frustration you experienced regarding your reservation. As previously explained, the concerns you raised were also addressed by the Tyler Police Department officer you had called, who reiterated the… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat staff. We had lots of space in our room. Nice desk/work area.
The breakfast was mid level, not a lot of options. Neighbors were very loud for most the night. Note, music and talking were easily heard in our room.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation and staff
Didn’t have regular coffee in the morning but that was ok.
Thank you for the feedback and we are glad you had a great stay and liked the convenient location and nice staff. We look forward to serving you soon.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe beds were very comfortable in the air conditioner was nice and cold to help us sleep better.
Maybe the bathroom needs more attention but it wasn’t bad. The complementary breakfast should be simplified. The coffee however was really bad because it comes out of a quick machine. Really good coffee can actually be a game changer. It’s like when I stay at Doubletree hotels, I know I’m going to get a really good cookie upon check-in.
Thank you for the excellent review about the comfortable beds and cold A/C. We will address the other items and hope to serve you again soon.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt was clean and well maintained.
Our room was right beside the elevator, and we could hear it easily.
Thank you for the kind words about the clean and well maintained room. We hope you give us an opportunity to serve you in the future.
Reviewed: 14 July 2025 · Stayed in May 2025
Verified reviewThe room is spacious and comfortable.
Thank you for the kind words about the spacious and comfortable room. We look forward to serve you the next time you visit the area.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI liked the accommodations and the cleanliness of the room
I paid 50.00 for early check in and 50.00 for late check out. But I guess the hotel needed money because they never refunded my 70.00. Even after I asked the clerk. She said it would be reversed on my credit card but it never was and no one has called to address this. I did not check in early or stay late. Would like a refund, please.
We are glad you liked the nice and clean room. Please contact the hotel directly if you still have questions about the charges. Thank you.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewOverall everything was awesome. Very clean and comfortable facilities. From initial interaction with Rose at front desk to end of stay, all staff was exceptional and took pride in their job and the hotel. Highly recommend this location
They were treating pool during my stay so did not have access
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and liked the clean/comfortable room and great staff. We look forward to see you the next time you visit the area.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe room had enough light and was well clean. Some of the staff were nice and friendly. When asked for the soap, conditioner, shampoo to be replaced, and more towels had no issues. As well when asked just for someone to take out the trash we gathered no issue.
How they changed my card before I arrived then charged my card the full amount after I left. When I booked the room it stated that your card wouldn't be charged until check in so, the property didn't stay true to their word. There was a hole in the ceiling. The price for that suite wasn't worth the amount due to all beds should be the same by that I'm talking about the bed frames.
We are so sorry you did not have an excellent stay. We appreciate the feedback and will address these items. Thank you.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewLove the size of the room. The bed was big and comfortable.
Breakfast was blah nothing to be excited about to say the least. And pool wasn't open! Didn't know pools don't open until Memorial day weekend!
Thank you for the kind words about the large room and comfortable bed. We will address the other items and hope you give us an opportunity to serve you in the future.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff was great and helpful.
The loud cars driving by.
We are glad you had a nice stay and liked the great and helpful staff. We hope to serve you the next time you visit the area.
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in January 2025
Verified reviewwe did NOT receive our refundable $50 dollars back for both days we stayed!
Hello, your deposit was refunded the day you checked out. If you still have not received it, please call the front desk. We are no longer holding any funds since the day you departed.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewPleasant staff. Clean room. Easy access to locations around. Safe area.
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and glad you liked the nice staff, clean room, and great location. We look forward to see you the next time you visit the area.
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewNo heat not clean and staff walked in our room with our stuff in there without asking For $500 should have been way better than it was
Thank you for the feedback. We do not recall our staff entering the room. In fact, you thanked the front desk for having rooms next to each other and mentioned how nice the suites are. If you would like, please reach out to the hotel to discuss in further detail since this stay was a month ago. Thank you.
Thank you for the feedback. We do not recall our staff entering the room. In fact, you thanked the front desk for having rooms next to each other and mentioned how nice the suites are. If you would like, please reach out to the hotel to … Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewEverything. The staff at front desk was nice. The location is good. Room was clean. Got what i booked. Beds were comfortable. Breakfast was ok. It was peace and quiet.
Thank you for the excellent review about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and liked the nice staff, good location, and clean room. We look forward to see you the next time you visit the area.
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewPrice
Coffee pot was cheap and falling apart. Only one coffee bag per day.
Thank you for the kind words about the friendly staff and good value. We will address these other items and hope you give us an opportunity to serve you in the future.
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewStaff super nice. Rose went out of her way to help me fix my reservation (cancelled a couple days) for this stay. She also assisted me my making my reservation for a future week stay! She was very professional and knowledgeable!
The tv reception was spotty, the remote was very slow at responding.
Thank you for the kind words about the Baymont Tyler, Texas. We are so glad you had a wonderful stay and liked the super nice staff! We look forward to see you the next time you visit the area.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified review