some mobile items to move your luggage closer to your room. Less employees parking in the unloading zone.

Stayed in April 2024

You really need at least, queen beds. Bed was too small.

The breakfast was great! The room nice. The grounds were neat.

Stayed in April 2024

Restaurant staff seemed unpleasant and it was difficult to get the right temperature in the room.

The lodge was well appointed including the remodeled rooms and nice open spaces.

Stayed in April 2024

The bed was uncomfortable and had a piece of wood underneath the mattress. It looks like when they clean the room they don’t dust or clean the floor. When I got there I noticed the floor. Headboard,tv,tables dusty. They never had any fruit at front desk. It’s ok though because we’re only going there to sleep we didn’t even have time to do anything at Unicoi area or park

The location was not bad we were there for all the waterfalls and to visit helen. Everything was within minutes. Unicoi state park it’s ok I just didn’t have the time to explore it.

Stayed in March 2024

The maze that was navigating the hotel main building and the individual lodge buildings. Lodge is bi level but that is not obvious in dusk/dark so had to lug suitcases up stairs when we could have just rolled them. Also, the restaurant that is supposed to do breakfast was only open 730 to 900. We walked up at 845am, had to dodge people setting up for a conference, to find out the restaurant was "closed for a private event" and empty. But the "Tavern" restaurant wasn't open yet. Stayed 4 days and could never catch them open. Seems odd and weird that for this price point of stay that a breakfast was so hard to get onsite with 2 restaurants in the building. The open hours should overlap or something.

Location, beautiful and close to trails and Helen.

Stayed in March 2024

I didn't like that there was not a comforter/bedspread on the beds. It's just a very thin blanket. We thought the maid had forgotten to finish making the bed. We were there in January, and it got down to 6 degrees outside. We had to really crank the heat since we didn't have a blanket. When we got there, they said the dining room in the restaurant was still open, so we went to get dinner and found they closed it early, we had to eat in the bar.

The location is perfect! Hotel is nice, staff very friendly.

Stayed in January 2024

Quiet location. Very polite staff. Perfect to enjoy the countryside

Stayed in March 2024

The AC was very loud and the walls are so thin we heard people next door talking all night

Updated decor and room

Stayed in March 2024

The night we stayed building A was empty other than one other family. With a very young child. They put us right next door to each other. Unpleasant to say the least to listen to a child cry at 6:30 in the morning when we easily could have been separated.

Clean and a lot to do to stay busy

Stayed in March 2024

The walls were very thin. You could hear everything upstairs, your next door neighbor. I would have liked it more if that wasn’t like that .

It was a very pretty place . The scenery was awesome .

Stayed in February 2024

Comfy beds and a friendly staff.

Stayed in January 2024

Restaurant menu abd service.

Bed very good

Stayed in December 2023

The beds make noise when you toss and turn.

Love the location and how each place had a family room.

Stayed in December 2023

The breakfast was just okay. We did come a little later though there were just plenty of people arriving after us. Didn't seem like there were more than two people working so things took time. Not a problem with that, just a notice of short staffing might help keep frustrations at bay. It was buffet style but seemed like some things you had to ask a worker for, not sure if this was just due to short staffing and the replenishment of goods got put on the back burner while attending to guests.

The map of the grounds was super helpful, we got in after dark and used the map to help find our room.

Stayed in December 2023

Definitely the food!

Facilities,staff and location

Stayed in January 2024

N/A

Great place

Stayed in January 2024

Connecting rooms. Need I say more? You hear everything which comes from the attached room. Beds confort is also far from ideal.

Location is beautiful in the middle of nature.

Stayed in January 2024

The shower drain was clogged or something, so the water backed up and almost overflowed. It took so long for the water to drain after my husband's shower that I was not able to take one. We reported it at checkout. Hopefully, it was corrected by the time the next people checked in.

Friendly staff and comfortable room.

Stayed in December 2023

The restaurant situations on site. Extremely small venue with one server who was overwhelmed. We were told it would be a 15min wait time but people were walking in in front of our family as smaller parties and being served.

Lots of activities to choose from for outdoor family fun and location is great

Stayed in December 2023

No pool for the kids

It was very serene and pretty

Stayed in December 2023

The registration was a pain. Staff was too slow and the line was long. One of the staff at the reception wasn’t very pleasant to talk to. Being in hospitality industry the least expected from staff facing the customers is to communicate in a pleasant manner, not be rude.

The rooms were big and spacious

Stayed in December 2023

Buffet had cold food only beverage was cran juice and coffee asked for coke came back it was flat

Location and views

Stayed in December 2023

We were here to spend the Christmas weekend in Helen. It was a great experience. The lodge is about 10 mins drive from the town. Room is very comfy, quiet, and convenient; got everything could have asked for. Staff was very friendly and helpful.

Stayed in December 2023

The walls of the room were thin, so I could hear the voices of the surrounding rooms.

Location and cleanliness of the room were good.

Stayed in December 2023