Reviews of MVC - Unit 5204
124 Plaza Drive, Pigeon Forge, 37863, United States
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewClean, great location, great price,
We had a very old and uncomfortable couch and the mattresses were uncomfortable
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewN/A
Sofa bed was filthy and refrigerator leaked water all over the kitchen floor and when I brought this to the attention of the person in charge, her exact words were how about you just getting another room across the street and I’ll just refund your money, this is at 11:30 pm and I’m already unloaded and have a mother with me who’s 91 years old and she expected me to pack back up and find something that late in the evening, very rude and then the following morning the kitchen floor is laying in water and she tells me that I need to drain the bottom of the refrigerator and clean it up because that refrigerator freezes up in that room and the only other option was to clean it up and then turn it off, so I had to deal with water cleaning and checking on it daily, there was a terrible smell throughout the whole stay that left us sick and unable to rest at night, would never recommend this facility to no one!!!!!
Thank you for your feedback. We always strive to provide a comfortable and well-maintained space for our guests, so we're disappointed to hear you didn’t have the experience you were hoping for. That said, we do want to note that no concerns were brought to our attention until nearly 11:30 PM—well after check-in. Had these issues been reported earlier in the afternoon, we would have had the opportunity to promptly address them with our team. Instead, we offered a full refund, which you declined. Our housekeeping team thoroughly prepares the unit before each guest, and no similar concerns were reported by others either before or after your stay. We take every report seriously, but we also rely on timely and accurate communication in order to properly resolve any issues that may arise. We wish you all the best in your future travels.
Thank you for your feedback. We always strive to provide a comfortable and well-maintained space for our guests, so we're disappointed to hear you didn’t have the experience you were hoping for. That said, we do want to note that no con… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe location was good and the place was nice and it wasn't crowded.
There wasn't any extra linen like it was stated and only one pillow other than the pillows on the couch and loveseat.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewHow open and clean and roomy it was.
Ceiling fans in bedrooms needed dusting and automatic ice machine didn't work.
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 November 2024 · Stayed in November 2024
Verified reviewParking , location
There were dead bugs in the floor. And in the dishwasher. Also roaches crawling on counters and dining room table.
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewNice location, big condo
Our blankets and sheets were dirty, they had stains and hair on them.
Thank you for your feedback. However, we believe this comment is part of a pattern of retaliation, as we had already addressed and resolved the issues you reported during your stay. After thoroughly investigating your concerns, we made sure everything was taken care of, but it seems that despite this, you continued to contact us multiple times, requesting compensation for your one-night stay. We always aim to provide a great experience for our guests, but we cannot offer compensation when the situation has already been resolved.
Thank you for your feedback. However, we believe this comment is part of a pattern of retaliation, as we had already addressed and resolved the issues you reported during your stay. After thoroughly investigating your concerns, we made sure… Show more
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewWe like the location of MVC
The only thing was the floors was not very clean in some spots other than that it was good. Would come back to 5402
Reviewed: 3 November 2024 · Stayed in October 2024
Verified reviewWe liked the location, loved having two bedrooms and two bathrooms. The playground was a great addition when we needed a break from going out. The price for the amount of space was great!
The room didn’t seem the cleanest. There was a layer of dust on the desk, tables and nightstands like it hadn’t been wiped down in a while. I wouldn’t necessarily say it was dirty, just dusty. If I could make one suggestion, though, it would be to consider getting a larger rug for the living room because having kids in there it seemed to echo a lot, even when they were being relatively quiet and I was worried it was bothering neighbors.
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewPrice, Location,Facilities. It was a really nice looking place.
First of all, first day live cock roaches in Dishwasher, on stove top and counter top. Reported this to the office. Day before leaving pest control came to spray condo. Dishwasher would come on but never cleaned any dishes. Had to hand-wash dishes. Smoke alarm kept beeping maintenance replaced battery but it did not fix the issue, so maintenance took smoke alarm down. The living room tv and one bedroom tv were not connected to the cable network. Maintenance did try to fix the issue a couple of times. The main issue I have is the cockroaches. NO EXCUSE FOR THAT WHATSOEVER. QUITE HONESTLY FEEL I SHOULD BE REFUNDED FOR THE STAY. I'M HOPING NONE HITCHED A RIDE HOME WITH US.
Reviewed: 8 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewWe got moved to 3706
It was fun of roaches and nasty had to be moved
Thank you for your feedback. We want to clarify that we did our best to resolve the issues you encountered with the original condo by moving you to another unit. We're surprised to see this review regarding unit 3706, as it does not reflect our standards or the efforts we made to address your concerns. The roaches in the original condo were likely brought in by previous guests, which is something we cannot control, but we take such matters seriously and do our best to manage them.
Thank you for your feedback. We want to clarify that we did our best to resolve the issues you encountered with the original condo by moving you to another unit. We're surprised to see this review regarding unit 3706, as it does not ref… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewNOTHING!!!!
Nasty, Not been cleaned, door knob falling off, key pad not working properly Hair,food and other substance ...still in bed sheets, stains that looked like Pee and makup on pillows closets were filthy rotted dishwasher scum and soap pods still in diswasher 2nd toilet wouldn't flush ROACH crawling on wall in living area and one in kitchen area and had to keep calling customer service on the phone which had to be relayed to owner and then call back and maintenance finally showing up saying theres nothing they could do at the time so having to pack everything back up and move to another unit wasted about 2 and half hrs of our day, or should say evening seeing you could not check in till 4:00 (amd check out is 11but key pad did not want work
Reviewed: 25 August 2024 · Stayed in May 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewPool. hot tub. Jacuzzi washer and dryer coffee pot. Balcony
Beds were hard, and the pull out bed on the couch was not useable.
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewLocation
Beds are very uncomfortable. My husband slept in the couch. Lots of small bugs and when we going to sleep in the bed .he starts strnch and rashes
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewLocation
Cleanliness
Reviewed: 18 December 2023 · Stayed in December 2023
Verified reviewExcellent location and very clean. Didn't use pool facility due to distance from condo.
Facilities not centrally located among buildings. If you are in building 5 during winter too far to walk to pool.
Thank you for sharing your experience! We're delighted to know you appreciated our excellent location and the cleanliness of our accommodations. Regarding the facilities, we'd like to clarify that they are situated right next door, providing convenient access for all guests. We value your feedback and hope to host you again for another enjoyable stay!
Thank you for sharing your experience! We're delighted to know you appreciated our excellent location and the cleanliness of our accommodations. Regarding the facilities, we'd like to clarify that they are situated right next door, … Show more
Reviewed: 11 December 2023 · Stayed in December 2023
Verified reviewEverything was provided and it was extremely clean
There wasn’t anything I did not like about the property, but there wasn’t any coffee available had a coffee pot, but no coffee
Reviewed: 9 April 2023 · Stayed in April 2023
Verified reviewLove the condo!! It was clean, great size, comfortable and the view out the back was amazing!!!
Nothing!!! We loved it all!!
Reviewed: 3 April 2023 · Stayed in April 2023
Verified reviewlocation
N/A