7125 Universal Boulevard, Orlando, FL 32819, United States
#81 of 408 hotels in Orlando
Guests' ChoiceBased on 2275 hotel reviews
8.8Cleanliness
8.9
Comfort
8.9
Location
9.5
Facilities
9.0
Staff
8.9
Value for money
8.7
Free WiFi
8.4
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End of dialog contentReviewed: 4 September 2025
Elizabeth
United KingdomFood standard in the cafe area just OK, not very warm hot food. Reception area for check-in overwhelmed with not enough staff to check guests in when we arrived, early evening. Long wait 30 minutes plus, however once at the desk service was efficient, informative and helpful.
Rooms very clean and tidy, well stocked bathroom/vanity area. Noisy party next door, could hear lots of noise through the wall this did disrupt sleep.
Stayed in August 2025
Reviewed: 4 September 2025
Ciara
United KingdomA bit more cleaning in room example in shower
Good pool, good facilities
Stayed in August 2025
Reviewed: 4 September 2025
Glynus
United KingdomLarge rooms Starbucks coffee
Location amenities and friendly staff
Stayed in September 2025
Reviewed: 3 September 2025
Jason
United KingdomTrouble with lifts. Room too small and also noisy outside.
Location is great. Check In simple and room although small and basic was.ok. Pool and area very good. Good food court area.
Stayed in September 2025
Reviewed: 31 August 2025
Lee
United KingdomYou can hear the room next door and above - but in honesty this wasn’t an issue for myself. The bar was a little pricey and similar to theme park beer costs - but if you venture on to international drive it’s cheaper.
Really great location - Uber to Disney wasn’t too expensive and the Shuttle to Universal was perfect - complimented by early park access. For the cost the facilities were very clean / more than ample in terms of room set-up.
Stayed in August 2025
Reviewed: 28 August 2025
Diana
United KingdomOnly thing I didn’t like is the hotel was very loud and full of noise all the time
Everything was spot on
Stayed in August 2025
Reviewed: 27 August 2025
Michelle
United KingdomNothing
Everything, the space in the rooms, facilities at hotel, extremely friendly and helpful staff throughout
Stayed in August 2025
Reviewed: 24 August 2025
Sharon
United StatesElevator situation in tower 1.
Pool, ease of going to universal parks, spacious 1 bedroom, close to dining options.
Stayed in August 2025
Reviewed: 23 August 2025
Chad
United StatesThe only problem we had was that the towel rack outside of the shower kept falling on the floor and I had to keep putting it back to other everyday.
The suite was so spacious and I loved the high ceilings. I loved how the pool was heated and so relaxing after a long day of walking. The cafeteria was also so convenient and the food there was delicipus..The shower seat was a plus for me because I have problems standing in one place at times and it was very relaxing to be able to sit down in the shower.
Stayed in August 2025
Reviewed: 23 August 2025
Martin
IrelandFood, drink expensive at the hotel compared to restaurants on International drive could do with more clothes storage in bed room
Location was very good for visiting Universal Vey close to International drive good pool
Stayed in August 2025
Reviewed: 22 August 2025
Craig
United KingdomMinor issues. Air con in public areas and corridors was too cold. Lifts could take 5 mins to arrive at times. House keeping didn't mop or hoover floors of suites. Felt very dusty and bitty.
Excellent transportation to the parks and other universal hotels. Great pools with plenty of beds. Two bedroom suites were a great size for 4/5 people and excellent value. House keeping everyday, made beds and delivery of fresh towels daily.
Stayed in August 2025
Reviewed: 21 August 2025
Kyohei
JapanLong queue for shuttle bus during peak time
Good price and cozy
Stayed in July 2025
Reviewed: 21 August 2025
Shaun
United KingdomVery busy and lifts frequently broke down
Close to parks clean and good staff
Stayed in August 2025
Reviewed: 16 August 2025
Rochelle
United StatesGood food. Nice, large room and beautiful pool.
Stayed in August 2025
Reviewed: 16 August 2025
Sérgio
BrazilClean and organized
Stayed in August 2025
Reviewed: 12 August 2025
Lee
CanadaCould use better kitchen plates and utensils. Bus lines in morning can be better organized for Epic. More shelter for shade at bus lines would be better too.
Location good. Staff nice.
Stayed in July 2025
Reviewed: 12 August 2025
Jade
United KingdomCheck in/check in area always had a queue throughout the stay. The day we arrived something went wrong on the system so everyone in the hotel couldn’t access there room so needed to queue up to sort their room key, this meant 1.5 hour wait for us to check in, this after a 10 hour flight is not ideal.
Clean and handy. Rooms were great, room was cleaned every day, the food was great, lots of choice, the buses came regularly and extremely reliable! 100% recommend. I even purchased some express pass on site for epic.
Stayed in August 2025
Reviewed: 9 August 2025
Kim
United StatesCheck in involved a very long line. We got around it by checking our bags at luggage and checking in later in the day. The lack of help getting a luggage trolly… when my 79 year old physically disabled husband requested one, he was told to go look on the other floors for one. When my granddaughters went to the arcade, they invested $8 on a playing card and then found out they needed to put in $12 more to even start using the card. No refund and, when I told the “text concierge,” I was not offered a refund. $8 is not a lot for the hotel to lose but it is for children who used their own money.
We liked the access to Universal, the room was clean and comfortable; the pool was beautiful. A variety of food is available on the property in a huge but efficient cafeteria.
Stayed in August 2025
Reviewed: 9 August 2025
Gato
BrazilReplace the keys to all
Location
Stayed in July 2025
Reviewed: 9 August 2025
Joanne
United KingdomEverything
Stayed in July 2025
Reviewed: 9 August 2025
Helen
United KingdomVery busy. Expensive pool bar.
Convenient and excellent value for money if visiting the Universal Parks. Great shuttle service to and from parks, easy to use and regular. Early entry to parks. Lots of food options (although not the cheapest) in the hotel. Great pool.
Stayed in August 2025
Reviewed: 8 August 2025
Armi
United StatesN/A
Location
Stayed in July 2025
Reviewed: 7 August 2025
Jaymi
United StatesParking lot needs more parking spaces
Busses are convenient to uni
Stayed in June 2025
Reviewed: 7 August 2025
Jaymi
United StatesStaff isn’t super nice
Big rooms
Stayed in July 2025
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