The room was NOT what was represented!!

Great location.

Stayed in August 2025

Breakfast buffet was very good, food was fresh and there was a nice mix of light and heavier fare. Waitstaff attentive and engaging.

Stayed in August 2025

Was pricey but worth it.

Loved the amenities, location, and staff

Stayed in August 2025

Vail is expensive as is the hotel.

This is a beautiful property in an excellent location. This was a summer cycling vacation and the staff was very accommodating with our bikes.

Stayed in June 2025

Shower was finicky on temperature. Room service was crazy expensive and my tv wasn’t working at times. First guy who checked me in didn’t know where the restaurant was (it was right above the lobby.. 30 feet away.. haha) and sent me to the wrong side of the hotel when I asked where my room was.

Beautiful property. Felt luxurious. Perfect location. Spa was amazing. Pool area was beautiful and clean. Great views and a coffee counter on site. Restaurant was delicious. Loved my stay here.

Stayed in June 2025

Everything was lovely

Perfect location to eagle bahn gondola… our ski instructor for lions head was amazing Garrett is his name he is superb… s’mores at 5pm every evening for the kids was the bomb… there were so many amazing Jamaican staff at the hotel!!! They Jamaicans really make the stay special they engage you and make you feel so at home!!!! Head of house keeping was a gem!!! I got to meet her and one of the supervisors Keisha Phillips S.

Stayed in March 2025

Upon checking in, I was asked to pay 100 dollars as a deposit for incidental expenses, once the transaction was done I have received a notification from my bank informing me that the amount of 215 dollars was deducted from my account, firstly the misleading information and the front desk being not transparent, secondly, I requested not to make another transaction for the second room as deposit, since the first one covers the amount, the front desk guy consulted his colleague who was next to him sitting on his desk,who turns out that his name was Dustin, Dustin approached me and said to me:(you have to pay end story) I was really shocked how could he speak to a guest with all that rudeness! I was so calm in my discussion with the other guy so what made who so called (Justin) to treat me like that! A guest having two rooms for three nights and being treated in a ridiculous and harsh manner! then I said to Dustin I need to see the manager,it was an attempt from me to control the situation and to be treated as a guest, then he said: (I am the manager) pointing to a badge on his jacket, immediately I knew this guy could ruin our vacation, I provided my credit card to his colleague who was assisting me and asked him to take deposit for the second room, and that was under the sight of Dustin, his colleague handed me the keys, while I was leaving and heading to the elevator to our rooms the security guy followed me and stopped me and asked me why I do not want to pay deposit for the second room!!! I swear this was crazy!! What kind of guests being treated like that?! As a matter of fact what kind of staff treat their guests like that?! A simple answer to the security guy from me: I paid for everything, later on Dustin tried to rectify the situation by helping us to change one of our rooms, the same category of course, but sorry Dustin, your rudeness to me and to my family, and the trouble that you intended to cause to us by calling the security unjustly cannot be tolerated.

The location was great, the free bus station right in front of the hotel, the bus that runs every 15 minutes, the rooms were spacious and comfortable, nice place in the room, beautiful Mountain View, lovely lobby.

Stayed in December 2024

The advertisement showed rooms with a bath. I received a room that only had a shower and there were no rooms with a bath available when I checked in. The front desk said they would call if a room with a bath came available during my 4 day stay but they never called back to give an update.

The location was great and the car service made it even better. The food was good and the servings were sizable.

Stayed in July 2024

So I had a rate of 399 when other guests had a rate of 269

Stayed in June 2024

Small rooms

Beautiful hotel with great ambiance and excellent service from the staff.

Stayed in March 2024

It was absolutely beautiful!!!

Stayed in December 2023

Nothing

In Vail Colorado. It was at the base of the Ski slope

Stayed in October 2023

Great location. Beautiful scenery. Lovely room

Stayed in September 2023

Breakfast was great, loved the omelette. And the complementary drinks and snacks in the afternoon was great.

Stayed in July 2023

Nothing

Absolutely beautiful stay

Stayed in May 2023

n/a

the property was beautiful! The amenities were fantastic! The staff has been exceptional, all so helpful & full of smiles & energy. This hotel was one of my favorite I’ve ever stayed at. It elevated my experience without a doubt. I would highly recommend to anyone staying in vail.

Stayed in February 2023

that you should probably reserve the spa when you reserve the hotel!

it was very cozy and luxurious

Stayed in January 2023

everything

Stayed in January 2023

Should have a system to allow reuse of towels if desired for sustainability purposes.

Location very convenient for Eagle Bahn Gondola. Fireplace in room was lovely.

Stayed in March 2023

everything was out of service from water fountains to room key maker draft beer conference food not good at lunch and staff did not keep changing dishes full

nicely appointed

Stayed in September 2022

Our room wasn’t cleaned still had food in the fridge and the fridge didn’t work. Called three times they finally gave us a new fridge but nobody came to clean. The engineer who finally came was great and very helpful

The place was nice great location.

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in May 2025