Reviews of Valley Hotel Homewood Birmingham - Curio Collection By Hilton 4 stars
2727 18th Street South, Birmingham, AL 35209, United States
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Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe hotel was clean and was in a great location.
The staff that checked us in was extremely rude and condescending. She criticized me and my husband for using a third party site such as Booking instead of booking directly with the hotel. This hotel didn't even honor the room that we booked. Bad service and false advertisement.
Dear Marius, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage, and please accept my sincere apologies for the issues you mentioned with the front office. There is no excuse for this to have happened, and I will personally address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust. Kind regards, Danny Hiatt General Manager
Dear Marius, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage, and please accept my sincere apologies for the issues you mentioned with the front offi… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewMy husband and I live in California. My sister lives in Birmingham Alabama. We stayed here two years ago and had the best experience. We just were there this past weekend and had the same great experience. The finishes, the touches the rooms the lobby everything about this hotel is incredible. I honestly think it’s one of my favorite hotels ever.
Dear Hanna.us, Thank you for your outstanding rating and your kind comments during your visit to the Valley Hotel. I will share your feedback with the entire team, and they will be thrilled to learn of your great experience. Please come back and revisit us very soon. Danny Hiatt General Manager
Dear Hanna.us, Thank you for your outstanding rating and your kind comments during your visit to the Valley Hotel. I will share your feedback with the entire team, and they will be thrilled to learn of your great experience. Please come ba… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewthe staff is very friendly, kind and accommodating
The room was not well maintained. The floors were not clean. the bed mattress was poor quality or just worn out. The bathroom floors were not clean.
Dear KDES,us, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage, and please accept my sincere apologies for the issues you mentioned with housekeeping. There is no excuse for this to have happened, and I will personally address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust. Kind regards, Danny Hiatt General Manager
Dear KDES,us, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage, and please accept my sincere apologies for the issues you mentioned with housekeeping.… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe rooms and hotel itself are beautiful. The location is also lovely with food and entertainment within walking distance.
There was nothing I didn’t like other than my stay being so shorter. Wish I could’ve stayed longer.
Dear Chiquita, Thank you for taking the opportunity to fill out a review of your recent stay here at the Valley Hotel. We are all thrilled that you had a lovely experience and found the hotel to be very beautiful. I will share your important feedback and kind words with the team, as they will be thrilled to learn of your experience. When your travel brings you back to Birmingham or Homewood, please come back and visit again very soon. Kind regards, Danny Hiatt General Manager
Dear Chiquita, Thank you for taking the opportunity to fill out a review of your recent stay here at the Valley Hotel. We are all thrilled that you had a lovely experience and found the hotel to be very beautiful. I will share your importa… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe receptionist was very welcoming! I enjoyed my stay
Nothing
Dear H, Thank you for your outstanding rating and kind comments on our Front Office team. We all value your business and hope you return again very soon. Kind regards, Danny Hiatt General manager
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe facilities were beautiful! Well kept,clean. The staff very friendly and fun to talk to. The restaurant was absolutely incredible! Overall a fantastic experience!!
Dear Walter, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon. Kind regards, Michela Carter Sales Account Manager
Dear Walter, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff… Show more
Reviewed: 14 February 2025 · Stayed in December 2024
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewWonderful staff. Great location. Lot of restaurants within walking distance. Would definitely stay at this property again.
Dear Jennifer, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon. Kind regards, Michela Carter Sales Account Manager
Dear Jennifer, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our sta… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewIt was good. I liked it
Not enough options
Dear Penelope, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our staff and service. I will share your comments with the team as they will be thrilled. Please come back and visit us very soon. Kind regards, Michela Carter Sales Account Manager
Dear Penelope, Thank you for taking the opportunity to complete a review of your recent visit to the Valley Hotel. The entire team appreciates your important business and we are delighted you had a very nice stay with us and enjoyed our sta… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewThe staff was wonderful, friendly and helpful. The bar/restaurant was cozy, and the location great. Bedding and bedding very comfortable.
No soap in the shower bottle. A metal fence that blocked the light for a view. Decor and furnishings pretty basic for the price. Horrible next door neighbors that shouted and slammed doors all night.
Dear Britton Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future. Kind regards, Michela Carter
Dear Britton Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuab… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewThe staff were the best part of the hotel! They were so welcoming and friendly. They were just so nice!
Our only complaint would be the AC situation. Our room was so uncomfortable at night due to it being so hot. We even turned the air to 60, yes 60! Even then we still woke up sweating. Maybe if you were alone it would be better, but my husband and I would say that was the only downside of our stay.
Dear Amanda, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage and please accept my sincere apologies for the issues you mentioned with your air conditioning issue. There is absolutely no excuse for this to have happened and I will personally address this with the entire team so that we do not have a recurrence going forward. We take extreme pride in our quality standards, and we hope that you will come back again so we can win back your trust. Kind regards, Michela Carter Sales Account Manager
Dear Amanda, Thank you for taking the time to fill out a review on your recent stay with us at the Valley Hotel. We all value your important patronage and please accept my sincere apologies for the issues you mentioned with your air condit… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewItis a new hotel with a nice restaurant
The TV was on the fritz with digitalization and it would turn off if it was swiveled. The exhaust fans in the bathroom was disconnected. the front desk said they were installed to come on as needed but were too sensitive and would turn on in the middle of the night. The front desk said people complained so they were disconnected.
Dear Clayton, Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the bathroom exhaust fans issues you encountered, and we will immediately correct the TV concerns you mentioned. We all appreciate your patronage and hope that you will come very soon to visit us soon. Kind regards, Michela Carter Sales Account Manager
Dear Clayton, Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the bathroom exhaust fans i… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewWalkable and safe area. Restaurant was delicious.
A little pricey.
Dear Cristine, Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valuable input with the team, and we hope that you will return again in the very near future. Kind regards, Michela Carter
Dear Cristine, Thank you for taking the time to fill out a review on your recent stay here at the Valley Hotel. We all greatly value your patronage and business, and we are thrilled that you had a lovely stay with us. I will share your valu… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in June 2024
Verified reviewReviewed: 2 August 2024 · Stayed in July 2024
Verified reviewGino from valet made my experience wonderful. He's an exceptional employee. The man deserves a raise. He was very polite to not only me but everyone that he encountered from other employees and guests. I will definitely be back just because of him and his kindness and wonderful customer service.
The rooms were a little stuffy humid at times the air conditioning wasn't consistent
Dear Kendra, Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the air conditioning issues you encountered, and we will immediately correct the concerns you mentioned. We all appreciate your patronage and hope that you will come very soon to visit us soon. Kind regards, Michela Carter
Dear Kendra, Thank you for taking the time to comment on your recent stay here at The Valley. We all greatly value your important business and feedback on your experience with us. Please accept my apologies for the air conditioning issues y… Show more