965 East Van Buren Street, Downtown Phoenix, Phoenix, AZ 85006, United States
#128 of 144 hotels in Phoenix
Guests' ChoiceBased on 135 hotel reviews
5.0Cleanliness
5.5
Comfort
5.6
Location
6.4
Facilities
5.4
Staff
7.1
Value for money
5.8
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End of dialog contentReviewed: 23 May 2025
Nisha
United StatesI didn't like that the remote control wouldn't work for the TV and trying to go through the TV settings was hard because everything was in Arabic language. I just gave up and we went without watching any TV during the stay.
How spacious the room was and that it had a mini fridge.
Stayed in May 2025
Reviewed: 27 April 2025
Yukiko
United Statesat our check-in, the front desk guy asked a deposit in cash. He gave back to us, but it was weird. the place is not so clean, fair enough to stay for 6 hours, though
the location is good because it's close to the airport.
Stayed in April 2025
Reviewed: 17 April 2025
Tracy
United StatesLord of people living at the location. Very loud at night with many cars coming and going from the parking lot.
Close to downtown and city transit.
Stayed in April 2025
Reviewed: 3 March 2025
Kenan
United StatesNo towels in the room or any sheets or covers to lay under
That the rooms were clean and quiet except at night
Stayed in March 2025
Reviewed: 14 June 2025
Eric
United StatesEverything
Nothing
Stayed in June 2025
Reviewed: 23 May 2025
Joanna
Nigeriamattress should always have a cover, the corner of the bedshit slipped and the materas was terrible, towels where old and thinned out, poorly located power outlets
Stayed in April 2025
Reviewed: 22 May 2025
Pelter
United StatesThe fact that u have people on drugs running up and down the hallways , people doing drugs in the parking lot. Couldn't sleep the room smelled so bad. No blankets no towels or soap. Place was beyond disgusting. People and their dogs were so beyond loud. I didn't sleep what so ever
I didn't like anything
Stayed in April 2025
Reviewed: 20 May 2025
Sara
PolandEverything.
Terrible. Dirty. Disgusting. I’ve been in so many places, stayed in over a hundred hostels but that one was the worst. The sheet was so dirty that we slept covering ourselves with the towels. And that was a joke. I paid for three people bedroom and they gave us one bed. True, it was correct with booking but come on, I said three people I didn’t think someone would sell ONE BED for three people
Stayed in May 2025
Reviewed: 19 May 2025
Sam
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 15 May 2025
Miguel
United StatesNothing
Friendly environment
Stayed in May 2025
Reviewed: 9 May 2025
Jon
AustraliaIt was the most unsafe motel ihave ever visited. This should not be on booking.com This is long stay accommodation for low income people. The pool was full of rubble. Homeless people inside and outside the carpark area. We stayed for around 3 hours but not overnight. In the car park our cae was blocked in by another guest which was very odd. We left quickly and did not return.
Nothing. Very unsafe.
Stayed in May 2025
Reviewed: 1 May 2025
Martinez
United StatesThe staff is very accommodating and courteous. They go above and beyond to help their customers. The only complaint I would have was the property needs security and it could use a remodel the furniture is very old and the rooms have a bad sewer smell.
Stayed in April 2025
Reviewed: 19 April 2025
Bennett
United StatesNo coffee
The people and the pillows and bed!
Stayed in April 2025
Reviewed: 14 April 2025
Janssen
United StatesNothing
Stayed in April 2025
Reviewed: 7 April 2025
Jose
MexicoWe made the reservation and then when we got there, there where no rooms availables, and on the booking says that we could entry at 7 am and in the hotel staff told the check in was 3 pm it wasnt clean and we couldnt use the lobby bathrom
Stayed in April 2025
Reviewed: 6 April 2025
Lorena
United StatesEverything else was awful.
The front desk person was nice
Stayed in March 2025
Reviewed: 6 April 2025
Venus
United StatesIt's in a great spot for sure
Stayed in March 2025
Reviewed: 3 April 2025
Nicole
United StatesI had to go to 3 different hotels to find a vacancy at 6pm on the night of my visit. After I’d already paid for THIS particular stay.
The property texted me BEFORE I arrived to tell me I couldn’t stay on the property due to plumbing issues
Stayed in March 2025
Reviewed: 1 April 2025
Halpin
United StatesFirst, our room was filthy. The floor was full of dirt and food crumbs, and no one had vacuumed or swept the floor. We found a ladies' black G-String, a T-shirt, and a sock laying on the floor. We pushed all this horribleness into a corner. We walked barefoot in the room, and the bottom of our feet became black. Just Disgusting. We went outside to the balcony to smoke, a young lady hooker in a tight red, slinky dress from 2 rooms away, walked up to us and asked for drugs. She was speculating and sizing us up for more action. There were NO towels, no wash rags, no hand towels, no bath mat, no kleenex, no napkins. There is no pool. The pool has been out of order for many years. The pool is fillied with tiles, mortar, garbage, pallets, junk furniture, cinder blocks.The garbage in the bottom filled 1/4 of the bottom of the decrepid pool. The entire property has homeless people living in cars and trucks. Many of the rooms are occupied by permanent, low income residents.
The only good aspect was the exceptional friendliness and helpfulness of the front desk staff. The rest was a disaster.
Stayed in March 2025
Reviewed: 31 March 2025
Collection
United StatesGreat staff
Stayed in March 2025
Reviewed: 29 March 2025
Frank
United StatesNot enough lighting-was too dark. Water in shower was too hot. Difficult to adjust temperature. Faucet was better than a drip. The chair was too low. It was missing legs.
Stayed in March 2025
Reviewed: 29 March 2025
Calvin
United StatesRaided the price without telling me
Stayed in March 2025
Reviewed: 25 March 2025
David
United StatesFilthy exterior grounds, very worn-out room, no towels in room on entry, broken furniture etc etc
I could lock the door
Stayed in March 2025
Reviewed: 24 March 2025
Jessica
United StatesI wouldn’t have enough room in this space to tell you everything wrong about this hotel.
I did not like anything about this hotel. It was run down, the rooms smelled bad, and all around not a good place to stay.
Stayed in March 2025
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