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Reviews of Valley Inn

965 East Van Buren Street, Downtown Phoenix, Phoenix, AZ 85006, United States

#128 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 135 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.4

  • Facilities

    5.4

  • Staff

    7.1

  • Value for money

    5.8

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Showing 1 – 25

  • Reviewed: 23 May 2025

    5.0
    Big room for the value!
    • Business trip
    • People with friends
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that the remote control wouldn't work for the TV and trying to go through the TV settings was hard because everything was in Arabic language. I just gave up and we went without watching any TV during the stay.

    How spacious the room was and that it had a mini fridge.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    4.0
    good location, but
    • Leisure trip
    • Family with young children
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    at our check-in, the front desk guy asked a deposit in cash. He gave back to us, but it was weird. the place is not so clean, fair enough to stay for 6 hours, though

    the location is good because it's close to the airport.

    Stayed in April 2025

  • Reviewed: 17 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 10 nights
    • Submitted via mobile

    Lord of people living at the location. Very loud at night with many cars coming and going from the parking lot.

    Close to downtown and city transit.

    Stayed in April 2025

  • Reviewed: 3 March 2025

    5.0
    Last resort stay in future
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    No towels in the room or any sheets or covers to lay under

    That the rooms were clean and quiet except at night

    Stayed in March 2025

  • Reviewed: 14 June 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in June 2025

  • Reviewed: 23 May 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night

    mattress should always have a cover, the corner of the bedshit slipped and the materas was terrible, towels where old and thinned out, poorly located power outlets

    Stayed in April 2025

  • Reviewed: 22 May 2025

    1.0
    Will never be back worst stay of my life
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that u have people on drugs running up and down the hallways , people doing drugs in the parking lot. Couldn't sleep the room smelled so bad. No blankets no towels or soap. Place was beyond disgusting. People and their dogs were so beyond loud. I didn't sleep what so ever

    I didn't like anything

    Stayed in April 2025

  • Reviewed: 20 May 2025

    1.0
    Disgusting
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything.

    Terrible. Dirty. Disgusting. I’ve been in so many places, stayed in over a hundred hostels but that one was the worst. The sheet was so dirty that we slept covering ourselves with the towels. And that was a joke. I paid for three people bedroom and they gave us one bed. True, it was correct with booking but come on, I said three people I didn’t think someone would sell ONE BED for three people

    Stayed in May 2025

  • Reviewed: 19 May 2025

    3.0
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 15 May 2025

    10
    Very clean
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendly environment

    Stayed in May 2025

  • Reviewed: 9 May 2025

    1.0
    Don't stay here.
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    It was the most unsafe motel ihave ever visited. This should not be on booking.com This is long stay accommodation for low income people. The pool was full of rubble. Homeless people inside and outside the carpark area. We stayed for around 3 hours but not overnight. In the car park our cae was blocked in by another guest which was very odd. We left quickly and did not return.

    Nothing. Very unsafe.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    8.0
    Convenient, private.
    • Business trip
    • Family with young children
    • Budget Single Room
    • Stayed 1 night
    • Submitted via mobile

    The staff is very accommodating and courteous. They go above and beyond to help their customers. The only complaint I would have was the property needs security and it could use a remodel the furniture is very old and the rooms have a bad sewer smell.

    Stayed in April 2025

  • Reviewed: 19 April 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee

    The people and the pillows and bed!

    Stayed in April 2025

  • Reviewed: 14 April 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stayed in April 2025

  • Reviewed: 7 April 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    We made the reservation and then when we got there, there where no rooms availables, and on the booking says that we could entry at 7 am and in the hotel staff told the check in was 3 pm it wasnt clean and we couldnt use the lobby bathrom

    Stayed in April 2025

  • Reviewed: 6 April 2025

    1.0
    Do not stay here, it’s not worth saving the money
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything else was awful.

    The front desk person was nice

    Stayed in March 2025

  • Reviewed: 6 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It's in a great spot for sure

    Stayed in March 2025

  • Reviewed: 3 April 2025

    1.0
    I didn’t stay due to them saying there was plumbing issues
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I had to go to 3 different hotels to find a vacancy at 6pm on the night of my visit. After I’d already paid for THIS particular stay.

    The property texted me BEFORE I arrived to tell me I couldn’t stay on the property due to plumbing issues

    Stayed in March 2025

  • Reviewed: 1 April 2025

    1.0
    BRING DISINFECTANT
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    First, our room was filthy. The floor was full of dirt and food crumbs, and no one had vacuumed or swept the floor. We found a ladies' black G-String, a T-shirt, and a sock laying on the floor. We pushed all this horribleness into a corner. We walked barefoot in the room, and the bottom of our feet became black. Just Disgusting. We went outside to the balcony to smoke, a young lady hooker in a tight red, slinky dress from 2 rooms away, walked up to us and asked for drugs. She was speculating and sizing us up for more action. There were NO towels, no wash rags, no hand towels, no bath mat, no kleenex, no napkins. There is no pool. The pool has been out of order for many years. The pool is fillied with tiles, mortar, garbage, pallets, junk furniture, cinder blocks.The garbage in the bottom filled 1/4 of the bottom of the decrepid pool. The entire property has homeless people living in cars and trucks. Many of the rooms are occupied by permanent, low income residents.

    The only good aspect was the exceptional friendliness and helpfulness of the front desk staff. The rest was a disaster.

    Stayed in March 2025

  • Reviewed: 31 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff

    Stayed in March 2025

  • Reviewed: 29 March 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Not enough lighting-was too dark. Water in shower was too hot. Difficult to adjust temperature. Faucet was better than a drip. The chair was too low. It was missing legs.

    Stayed in March 2025

  • Reviewed: 29 March 2025

    2.0
    Staff impolite
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Raided the price without telling me

    Stayed in March 2025

  • Reviewed: 25 March 2025

    2.0
    Grateful to have a place to lay my head - wish it were someplace else
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Filthy exterior grounds, very worn-out room, no towels in room on entry, broken furniture etc etc

    I could lock the door

    Stayed in March 2025

  • Reviewed: 24 March 2025

    1.0
    Horrible run down hotel and I would never stay there again.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I wouldn’t have enough room in this space to tell you everything wrong about this hotel.

    I did not like anything about this hotel. It was run down, the rooms smelled bad, and all around not a good place to stay.

    Stayed in March 2025

Showing 1 – 25

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