Reviews of Extended Stay America Select Suites - Little Rock - Southwest 2 stars

Dear James, Thank you for taking the time to share your thoughts with us. We’re pleased to know you found the access arrangement convenient and appreciate your observations regarding the entry design. Our aim is always to provide an environment that is both welcoming and practical, and we value your input in helping us identify opportunities to enhance comfort and ease for everyone. Your comments will be reviewed as we consider future improvements to our facilities. We look forward to the opportunity to serve you again and deliver an even more satisfying experience. Sincerely, Hotel Management

Dear James, Thank you for taking the time to share your thoughts with us. We’re pleased to know you found the access arrangement convenient and appreciate your observations regarding the entry design. Our aim is always to provide an environ… Show more

Dear Kimberly, We’re truly sorry to hear about the issues you encountered during your visit. This is far from the experience we aim to provide, and your comments have been shared with our team for immediate follow-up. While we’re glad you found the location suitable, we know that comfort and cleanliness are most important. We appreciate your feedback and hope to have the opportunity to restore your confidence in us. Sincerely, Hotel Management

Dear Kimberly, We’re truly sorry to hear about the issues you encountered during your visit. This is far from the experience we aim to provide, and your comments have been shared with our team for immediate follow-up. While we’re glad you f… Show more

Dear Stevie, Thank you for taking the time to share your review. While we’re glad to know you found it to be a good place, we’re sorry to see that your overall experience fell short of expectations. Your feedback is valuable to us, and we’re always looking for ways to improve. We appreciate you choosing to stay with us and hope to welcome you back for a more seamless experience next time. Sincerely, Hotel Management

Dear Stevie, Thank you for taking the time to share your review. While we’re glad to know you found it to be a good place, we’re sorry to see that your overall experience fell short of expectations. Your feedback is valuable to us, and we’r… Show more

Dear Carl, Thank you for taking the time to share your feedback. While it’s encouraging to know that the cleanliness of the space and efforts from the front desk were appreciated, we regret that other aspects of your stay left you dissatisfied. Your comments about amenities, staff interactions, and unexpected charges have been shared with the appropriate teams for review. We understand the importance of transparency and consistency, and we’ll use your experience to help improve future guest visits. Sincerely, Hotel Management

Dear Carl, Thank you for taking the time to share your feedback. While it’s encouraging to know that the cleanliness of the space and efforts from the front desk were appreciated, we regret that other aspects of your stay left you dissatis… Show more

Dear Sandra, Thank you for your review. We are glad to hear your kind words for our welcoming team and their hospitality on your arrival. However, we apologize for falling short in delivering a hassle-free checkout experience. Your valuable feedback has been shared with our team, and we will take measures to prevent this from happening in the future. We would love the opportunity to provide you with the hospitality you should have experienced in all areas of our hotel during this visit. We hope to welcome you back soon! Sincerely, Hotel Management

Dear Sandra, Thank you for your review. We are glad to hear your kind words for our welcoming team and their hospitality on your arrival. However, we apologize for falling short in delivering a hassle-free checkout experience. Your valuab… Show more

Dear Otero, We’re sorry your experience began with such a disappointing first impression. Spotting a pest upon arrival is completely unacceptable, and we understand how unsettling that can be. While we aim to offer affordable accommodations, cleanliness, and comfort should never be compromised. Your comments will be shared with our dedicated team for immediate attention. We appreciate you taking the time to let us know, and we will continue to work on providing a better environment for all our guests. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

Dear Otero, We’re sorry your experience began with such a disappointing first impression. Spotting a pest upon arrival is completely unacceptable, and we understand how unsettling that can be. While we aim to offer affordable accommodation… Show more

Dear Lawrence, We're glad you appreciated the clean and updated atmosphere throughout the property. While the single entrance is part of our design to help maintain a quieter, more controlled environment, we understand how multiple access points could add convenience. Your input is valuable, and we're always looking for ways to improve the overall experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management

Dear Lawrence, We're glad you appreciated the clean and updated atmosphere throughout the property. While the single entrance is part of our design to help maintain a quieter, more controlled environment, we understand how multiple ac… Show more

Dear Ron, We're glad you had an overall positive experience, but we regret the inconvenience caused by the lack of presence at the front desk and the issues with breakfast availability. It's important to us that our guests feel supported and well taken care of throughout their stay, and we understand how frustrating it can be. We'll review our processes to ensure a more consistent level of service moving forward. Your feedback helps us improve, and we appreciate you bringing these concerns to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Dear Ron, We're glad you had an overall positive experience, but we regret the inconvenience caused by the lack of presence at the front desk and the issues with breakfast availability. It's important to us that our guests feel su… Show more

Dear Kristen, We appreciate you giving us another chance and noticing the improvements in your room’s condition. Our team is always working to enhance the guest experience, and it’s great to know that this stay felt more comfortable for you. It’s also wonderful that our staff continues to make you feel welcome, and we’ll be sure to share your kind words with them. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sincerely, Hotel Management

Dear Kristen, We appreciate you giving us another chance and noticing the improvements in your room’s condition. Our team is always working to enhance the guest experience, and it’s great to know that this stay felt more comfortable for yo… Show more

Dear Robert, We're sorry your experience didn't align with your expectations. Our team strives to provide a welcoming and comfortable environment, and it's disappointing that your stay did not reflect that. To ensure transparency, our refund policy is communicated at check-in, though we understand this may not have been ideal for you. We appreciate your feedback and will continue working to improve the experience for all guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management

Dear Robert, We're sorry your experience didn't align with your expectations. Our team strives to provide a welcoming and comfortable environment, and it's disappointing that your stay did not reflect that. To ensure transparen… Show more

Dear Kristen, We appreciate your kind words about the staff and location, but we’re sorry that the cleanliness of your room was not up to standard. Your concerns about housekeeping will be addressed to ensure rooms are properly cleaned and maintained. We also understand how odors can impact a stay, and we’ll look into ways to improve this. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management

Dear Kristen, We appreciate your kind words about the staff and location, but we’re sorry that the cleanliness of your room was not up to standard. Your concerns about housekeeping will be addressed to ensure rooms are properly cleaned and… Show more

Dear Sha Sha, We sincerely apologize that your experience fell far below expectations. It’s disappointing to know that multiple aspects of your stay, from the condition of the room to the level of service, did not meet the standards we aim to provide. The absence of a proper breakfast, issues with amenities, and the overall atmosphere you described are not the experiences we want for our guests. Your concerns will be shared with our team so that improvements can be made. We appreciate you taking the time to provide this feedback, and we regret that your return visit did not reflect the positive experiences you had in the past. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Dear Sha Sha, We sincerely apologize that your experience fell far below expectations. It’s disappointing to know that multiple aspects of your stay, from the condition of the room to the level of service, did not meet the standards we aim… Show more

Dear Carrie, We are glad the area worked for you, even if the location wasn’t as convenient as you had hoped. We sincerely apologize for any confusion regarding breakfast, as we understand how important it is for guests to have accurate expectations. We will review our listings to ensure that all information is presented. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

Dear Carrie, We are glad the area worked for you, even if the location wasn’t as convenient as you had hoped. We sincerely apologize for any confusion regarding breakfast, as we understand how important it is for guests to have accurate e… Show more