Reviews of Extended Stay America Select Suites - Phoenix - West 2 stars
1360 North 43rd Avenue, Phoenix, AZ 85009, United States
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Reviewed: 18 May 2025 · Stayed in March 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in February 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewI can't say my reservation was never honored.
The fact that I payed $256.00 and my reservation wasn't honored at all. I'm still waiting on the refund from this booking.
Dear Azua, We sincerely apologize for the frustration and inconvenience you've experienced with your reservation. It's unacceptable that your booking wasn't honored, and we can understand how upsetting this situation must be. Please know that we are taking this very seriously and have already refunded the amount to your card. Please check with your bank, and if you need any assistance, feel free to reach out to us at the hotel. We are committed to resolving this matter for you. Sincerely, Hotel Management
Dear Azua, We sincerely apologize for the frustration and inconvenience you've experienced with your reservation. It's unacceptable that your booking wasn't honored, and we can understand how upsetting this situation must be. Pl… Show more
Reviewed: 5 March 2025 · Stayed in February 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewNo
Dear Duc, Thank you for leaving your feedback. We hope to see you again so we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewNothing.
Room was dirty, roaches crawling around, door had no lock, tub was dirty, stains on the bed/blanket, no curtain for the windows, smelled like cigarettes and weed, staff were rude.
Dear Nadine, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience. Sincerely, Hotel Management
Dear Nadine, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Pl… Show more
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewProperty did not let me check in to my room after traveling 10 hours on the road. And took my money with no refund after being turned down at front desk for arriving at 2am. When reservation was made and prepaid.
Staff. Terrible. Long 10 hour drive and turned down access to a room I already bought because it’s 2 hours after midnight.
Dear Ryan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Reviewed: 8 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in November 2024
Verified reviewReviewed: 19 December 2024 · Stayed in November 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewNothing I didn’t got my rooms
Nothing the receptionist was on bad mood
Dear Juan, Thank you for your valuable feedback. We truly regret that your arrival did not meet your expectations. This does not align with our typical standard of service. It's never our intention to make our guests feel unwelcome or neglected, and we sincerely apologize for any inconvenience you experienced. Our goal is always to provide excellent hospitality to our esteemed guests, and we will address this adequately. Thank you for bringing this to our attention, and we hope to make it up to you on a future visit. Sincerely, Hotel Management
Dear Juan, Thank you for your valuable feedback. We truly regret that your arrival did not meet your expectations. This does not align with our typical standard of service. It's never our intention to make our guests feel unwelcome or n… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewNothing
Some kind of alarm kept going off which disturbed me several times. One time there was a car right outside my window that the horn was blowing constantly for about 30 minutes. I went outside to see if the room number was on the tag, but no tag. The driver was passed out on the steering wheel, so I beat on the windows for 10 minutes until he finally woke up. If the room has a cooktop there should be cookware available, but there was not. I went and purchased a skillet to cook with but when I turned on the burners they were smoking like crazy. The bed was very uncomfortable and small. I'm 6'5" and my feet hung off the end, VERY UNCOMFORTABLE. There was no coffee pot in the room and none was available anywhere on site. VERY DISAPPOINTED and I'll never stay at one of these places again. As much stupid stuff I has to deal with a refund would be nice, even if it's just a partial refund. It wasn't worth $20 a night, much less $100. VERY UNHAPPY
Dear Brent, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Dear Brent, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the futur… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 8 November 2024 · Stayed in October 2024
Verified reviewNothing
It was dirty
Dear Aisha, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your visit. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels! Sincerely, Hotel Management
Dear Aisha, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your visit. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback se… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewI didn't like anything. upon arrival they told me that they didn't have a room for me. that the room i booked was unavailable and they turned me away.
I still got charged for the room. in the process of trying to get a refund, they don't answer the phone.
Dear Jonathan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Dear Jonathan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the is… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewSabrina at the front desk goes out of her way to make you feel welcome and at home for the minute you arrive. No noise at night (and I get up at 4:30am, I’m in bed early) is also a big plus. I’ve been travelling for work through the state of Colorado for the past seven months, and I just got home to Arizona, and I’m staying here temporarily until October 1 move in date at my condo. Of all of the Airbnb and Extended stay hotels that I stayed at through the last seven months, this is by far the most excellent. Also, the location is good. There is a little Caesars and a Pizza Hut. There’s a grocery store right there on the corner, everything you need is right here. And my company is based downtown Phoenix, so I am only about 15 minutes from my office. It has been an excellent experience. I am beyond surprised and astounded at how excellent my stay here has been.
Everything has been pleasant!
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewAs you know, the place was infested with roaches, the room smelled of hard drugs being cooked in it or smoked prior to my visit, and I have evidence of all of this.
It was a combination of the drug smell and roaches and fiends everywhere For me
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Your feedback is vital, and we are urgently addressing these concerns to ensure improvements. We take cleanliness and guest comfort very seriously and are committed to enhancing our services. We hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Management
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your stay. Your feedback is vital, and we are urgently addressing these concerns to ensure improvements. We take cleanl… Show more
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewThe staff they are always helpful whenever I go down to get towel sheets they got what I need. Also they make it a point to know who my kids are very nice and they do a good job
Nothing
Dear Lakisha, We are deeply honored by your generous review of Extended Stay America. We remain dedicated to delivering exceptional service to our guests, and your feedback confirms that we are successfully meeting this objective. The entire team will be grateful for your kind words. Thank you once again, and we look forward to the opportunity to welcome you back in the near future. Sincerely, Hotel Management
Dear Lakisha, We are deeply honored by your generous review of Extended Stay America. We remain dedicated to delivering exceptional service to our guests, and your feedback confirms that we are successfully meeting this objective. The entir… Show more