We did have an unusual electric issue in our room that was not resolved.

Peaceful luxury, dog friendly, gracious staff

Stayed in August 2025

We arrived and we’ve a problem with the reservation, they solved it in no time m, excellent customer service and amazing and warmth place to stay. Absolutely loved it.

Stayed in July 2025

Conveniently located on the mountain and the staff was very accommodating to our family and needs with a toddler. Definitely would recommend a stay here!

Stayed in July 2025

Convenience was a 10/10. Staff was incredibly attentive, friendly, & professional. The service completely enhanced our experience.

Stayed in April 2025

Awesome offerings and scenery

Stayed in January 2025

None

Spacious rooms, good food, wonderful service

Stayed in January 2025

Nothing

Staff was courteous , friendly went above and beyond

Stayed in December 2024

Short staffed. Probably due to the beginning of off season

Beautifully decorated rooms.

Stayed in September 2024

The hotel is absolutely beautiful, and our room was cozy, clean, and comfortable. I especially loved the fireplace and the HUGE tub!

Stayed in September 2024

The construction, the lack of parking, the forced valet service.

The hot tub, the bar area and restaurant.

Stayed in September 2024

Staff was excellent and went above to make our stay great and the rooms were spacious, ability to open a window to enjoy the cool night air is a bonus! Loved it

Stayed in August 2024

The 60 dollars per night of the valet parking

Positive, I ask for an upgrade on the room and the woman in charge was super nice and she did us an up grade.

Stayed in July 2024

Had to valet park

Super nice five star hotel

Stayed in July 2024

Spacious rooms

Stayed in July 2024

Pricey Hard to see from road

Slopeside Very nice room. Small studio with tons of closet and drawer space. Nice bathroom and comfortable bed. Small pool and large hot tub outside. The front desk person checking me in was fantastic! Friendly valet parking people.

Stayed in July 2024

We were woke up a couple times by construction. It was outside our window. We also hear our neighbors arrive late the last night. They arrived around 10 pm.

Stayed in July 2024

At first challenging to find due to construction work being done in the area.

Very welcoming & charming- I wish we could have stayed longer. LOVED that there was a pet bed in my room, I wish I brought my pet! :)

Stayed in June 2024

The welcome of the staff speicualy juli?(with the blonde hair)

Stayed in June 2024

We had a mishap with the charges. Booking.com charged the rate upon booking. When I arrived to check-in, the front desk clerk charged the same rate plus the $500 damage deposit. I thought this to be strange but they assured me it was fine and I wasn't double-charged. Well, I was (both charges debited; weren't 'pending' anymore). I informed the hotel staff, but they said it was Booking.com's fault and to reach out to them about it. When I contacted Booking.com, they said it was the hotel's fault. Lots of finger-pointing. After I escalated it, it was finally corrected and refunded by the Viceroy. In the end, I'm glad it was rectified, but there was a lot of unnecessary back-and-forth and time spent on this.

Beautiful accommodations right in the heart of Aspen Snowmass. The room had tremendous amenities - full kitchen, hot tub, stand-up shower, large bathroom, front room sitting area, and a great view of the mountains. The staff was friendly overall, particularly the guys in the early AM. I had dinner at the restaurant and it was excellent. They have a diverse menu, including elk and bison.

Stayed in September 2023

Parking charges. As long as we rent the rooms, it should be free.

Staff were so friendly and helpful.

Stayed in September 2023

Need placemats on tables to keep plate from sliding around

Great food ,service,and views

Stayed in August 2023

lack of preparation from the hotel staff to quickly resolve questions or concerns

good property but being out for so long during low season it’s noticeable

Stayed in January 2023

So paying premium dollara for my week in the property, I called 3 weeks in advance of my stay to request the posibility to have a nice view, given that this is not a feature like in other hotles where you can choose the type of view, and obviously you would pay accordingly. So I contacted several people in charge of the rooms, and they told me that they would try their best to help me with my request. One of the persons that I spoke to told me that the week that I was staying was a sold out week, i am part of that sold out clientele, so if there is the mountail view option, it should be a possibility for me that I specifically requested it. When I got to the property, my view as usual was of the parking lot. I tried having them see options but there were none as they were in full capacity. Also, the housekeeping service is aweful. I requested some things at night time and these people are NOT trained accordingly to give the service that a hotel like it is should give. The receptioon people very nice, but they come from Argentina only for the season, so there is no year roundnd personel, and maybe that is one reason why the service is not that solid. Hoping next year I get what I request because if not, I will reach out to a higher hierarchy to express that I am frequent client, not only a one night stand.

I love the property. I have been coming every February for a week for over ten years. So I know the hotel very well. It is excellent located and the sli in ans ski out is compeltely a luxurious amenity, which it is why it is that expensive per night. So paying premium dollars, service should be premium as well. The cheapest night in February in Viceroy Snowmass is more expensive than one of the cheapest “suite” in Burj Al Arab hotel in Dubai.

Stayed in February 2025

Look above

Room dirty. Viceroy gone downhill since we stayed there five years ago. Some employees couldn’t speak English. Service poor in Toro restaurant, not as attentive to dog. Used to give a leash, dog bowls, beds. Spa super expensive, massage less than average. Ski valet was great, checkin great and valet for car great. Overall viceroy rundown and dirty. ALL workers need to speak English.

Stayed in December 2024