Reviews of Viceroy Snowmass 5 stars
130 Wood Road, Snowmass Village, CO 81615, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewFantastic!
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat staff, great food, nice new rooms
no umbrellas
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPeaceful luxury, dog friendly, gracious staff
We did have an unusual electric issue in our room that was not resolved.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAmazing service, so clean and the premises were beautiful!!!
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWe arrived and we’ve a problem with the reservation, they solved it in no time m, excellent customer service and amazing and warmth place to stay. Absolutely loved it.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewConveniently located on the mountain and the staff was very accommodating to our family and needs with a toddler. Definitely would recommend a stay here!
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewConvenience was a 10/10. Staff was incredibly attentive, friendly, & professional. The service completely enhanced our experience.
Thank you for you review, Lesley! We hope to welcome you back again in the future! Best regards, Viceroy Snowmass
Reviewed: 2 April 2025 · Stayed in January 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewHi Magdalena, Thank you for your 10/10 review! We hope to welcome you back again! Best, Viceroy Snowmass
Reviewed: 26 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewI love the property. I have been coming every February for a week for over ten years. So I know the hotel very well. It is excellent located and the sli in ans ski out is compeltely a luxurious amenity, which it is why it is that expensive per night. So paying premium dollars, service should be premium as well. The cheapest night in February in Viceroy Snowmass is more expensive than one of the cheapest “suite” in Burj Al Arab hotel in Dubai.
So paying premium dollara for my week in the property, I called 3 weeks in advance of my stay to request the posibility to have a nice view, given that this is not a feature like in other hotles where you can choose the type of view, and obviously you would pay accordingly. So I contacted several people in charge of the rooms, and they told me that they would try their best to help me with my request. One of the persons that I spoke to told me that the week that I was staying was a sold out week, i am part of that sold out clientele, so if there is the mountail view option, it should be a possibility for me that I specifically requested it. When I got to the property, my view as usual was of the parking lot. I tried having them see options but there were none as they were in full capacity. Also, the housekeeping service is aweful. I requested some things at night time and these people are NOT trained accordingly to give the service that a hotel like it is should give. The receptioon people very nice, but they come from Argentina only for the season, so there is no year roundnd personel, and maybe that is one reason why the service is not that solid. Hoping next year I get what I request because if not, I will reach out to a higher hierarchy to express that I am frequent client, not only a one night stand.
First and foremost, please allow me to apologize for the experience you had here on property. We here at Viceroy Snowmass pride ourselves on being able to create “Lifelong Memories” for our guests and it is painfully obvious that we failed to deliver that to you during your stay. I appreciate your feedback on your experiences with the team in general. Without such feedback we would be unable to adjust our practices to make sure we are accommodating our guests in every way possible. If I had your experience, I too would be frustrated and disappointed, and I can assure you this will be addressed with those teams. Should you decide to ever give us another change, please reach out to us in advance so that we and ensure a flawless and memorable stay. Best regards, Viceroy Snowmass
First and foremost, please allow me to apologize for the experience you had here on property. We here at Viceroy Snowmass pride ourselves on being able to create “Lifelong Memories” for our guests and it is painfully obvious that we failed… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in January 2025
Verified reviewAwesome offerings and scenery
Dear XXX, Thank you for the 10/10 rating! We hope to welcome you back again! Best regards, Viceroy Snowmass
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewSpacious rooms, good food, wonderful service
None
Dear Marina, Thank you for the 10/10 rating! We hope to welcome you back again! Best regards, Viceroy Snowmass