Staff is not helpful, nor feeling home

Location ✔️ New and modern ✔️

Stayed in April 2024

The staff was excellent -- especially the check-in employees and housekeeping. Actually everyone at the hotel was super friendly.

Stayed in April 2024

The furniture (i. e. wardrobe) was of low quality. Some areas were not well maintained (i. e. lounge seats at the swimming pool). Wifi and breakfast were not included although the rate by night was comparetively high. The table, I was placed at for breakfast was not properly cleaned and showed stains. The employees although friendly seemed sometimes demotivated and lacked professional appearance. Compared to other hotels, the W hotel in Philadelphia misses plenty of "little" opportunities to make the customer's stay a true enjoyable experience.

The staff was friendly and welcoming. The hotels interior design is elegant and appealing. The room was spacious with a beautifu skyline view. The beds were very cosy. The outdoor pool was heated. Although we had warm sunny weather, it was great for swimming (especially in the morning).

Stayed in April 2024

Great location - friendly staff

Stayed in April 2024

The representative almost charged my card twice after I told her that the room was already pre paid for. Also, housekeeping knocked on the door at 930 am to clean the room before we were ready to check out.

The room was top tier.

Stayed in April 2024

Everything to the customer service on down

Stayed in April 2024

No much light in the rooms / dark walls

Rooms views

Stayed in March 2024

The WiFi even tho it wasn’t free

The room and the lighting

Stayed in March 2024

Too much dark in the lobby

Location

Stayed in March 2024

I liked everything...what could have been improved on is more information on what the hotel has to offer...maybe a brochure that is kept in the room with all the highlights...we had no idea about the top of the building access...no breakfast was offered accept for Dolci, which you have to pay for...that could be emphasized that we do not offer "continental" or any type of free breakfast.

The location was excellent as well as the view and the staff! Very clean!

Stayed in February 2024

Bed wasn't firm enough, too soft.

Stayed in February 2024

Parking should be complimentary.

Stayed in January 2024

very poor lighting in the room, lighting system not intuitive, bathroom not extra clean, 1 of the 2 bottles of complimentary water was half empty on the 2nd day

bed comfort, facilities, bar, staff

Stayed in December 2023

Since we came in with family, there were some items that were there in the room that we didn't appreciate, such as - there was I think a condom in one of the drawers and also one of the pillows said "LUST". Unfortunately these things won't look good when you are with your family.

The in room dining and the gym and the space of the room was good.

Stayed in November 2023

Bed was not so comfortable

Lighting

Stayed in November 2023

the $73 parking fee per day

decor

Stayed in September 2023

Atmosphere was great. Upgraded room was fabulous.

Stayed in September 2023

The immediate neighborhood was pretty sus. There’s no place I would have ‘comfortably’ walked to. The surrounding food options were very limited.

It’s a nice hotel with great views. If it had not been for the Canadian smoke the 36th floor would have been amazing.

Stayed in July 2023

The hotel was very very noisy during our second night, not sure whether the very loud music came from the street, although this is doubtful since we were high on the 32nd floor, or from a party that was given within the hotel... We could not get the nespresso coffee machine to work. In the end, I'm not sure this was worth $1200 for two nights...

Location, location, location! This hotel is perfect for visiting the city of Philadelphia. The facilities are beautiful, the rooms well appointed and beds very comfortable. The staff was welcoming and always pleasant and polite.

Stayed in August 2023

Normally, i wouldn't care about such details at any other budget hotels but since I paid over $500 for a 1 night stay, details matter. Wifi was only free if you sign up for a Marriott BonVoy membership. Overall the room was clean but probably could use a deep clean as ther was soap scum build up in the shower and sink area. The worst was the Valet Parking. We check out of the room around 11:30 am, normal checkout is 12pm, we were told that it can take 30 minutes to get our car since they were busy as everyone else was checking out too, which was fine since we were in no rush. We ended up waiting for an hour to get our car. At that point, I don't care how busy you are, it's absurd to wait that long to get your car.

The hotel is very nice, centrally located. We got a corner room, so the view was fantastic from our room. The staff was friendly and overall the room was clean.

Stayed in August 2023

Delays with car retrieval which caused me to miss my flight.

Stayed in August 2023

Had to pay $13 a day for wifi, which is pretty unforgivable given this is not a cheap hotel The pool area was very small and the pool water was too hot!!!! Not refreshing in a hot day!

A chic, trendy & nice hotel - clean and comfortable (beds and bed linen was lovely) Robes in the room were nice Good gym

Stayed in July 2023

Nothing

Ok

Stayed in June 2023

The wet deck staff and the lounge downstairs staff was a speed bump in our stay. We were excited to get a moms night out and they were slow and the place was dead. Also we stood at the bar for 25 minutes asking for the same drink three times to three different wait staff as we watched them serve others. We ended up calling it a night early because it was frustrating.

The view, the decor, the wet deck, and the front desk staff was amazing!!

Stayed in July 2023