Reviews of West End Washington DC, Tapestry Collection by Hilton 4 stars
1121 New Hampshire Avenue Northwest, Northwest, Washington, DC 20037, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThere was no gym that was promised on Booking.
Dear Vladyslav, Thank you for staying with us and leaving your perfect rating. We apologize for any confusion about a fitness center at our hotel. We maintain our hotel's website with accurate information, and we will share this with our marketing team. Thank you for bringing this to our attention, and we look forward to welcoming you back to West End Washington DC, Tapestry Collection by Hilton again soon. - Kojo Aboagye General Manager
Dear Vladyslav, Thank you for staying with us and leaving your perfect rating. We apologize for any confusion about a fitness center at our hotel. We maintain our hotel's website with accurate information, and we will share this with our ma… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThis is a GREAT location in the city with public transportation. I love the size of the room, bed was super comfy, there was a desk and a table to eat. There is also a microwave and mini fridge. The. bathroom has a shower and full bath tub. Staff was very friendly. I didn't stay long enough to get breakfast.
I did not see any ramp, which made it difficult to get my suit cases up the steps. There were helpful staff members and other guests that helped me carry my luggage up the stairs.
Dear Seneca, We are delighted to hear that we could provide a great stay during your time with us! With close access to all the best attractions and public transportation in Washington, DC, we strive to have everything you need for a memorable stay. Exceptional service is what we're known for, and we're glad to have been able to assist you with your bags, as our team is always on hand to help! It was truly a pleasure to have you with us, and we would love to welcome you back! - Kojo Aboagye General Manager
Dear Seneca, We are delighted to hear that we could provide a great stay during your time with us! With close access to all the best attractions and public transportation in Washington, DC, we strive to have everything you need for a memora… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewExcellent
Buffet
Dear Adamu, Thank you for your kind words! We're thrilled your stay was exciting and inspiring, but we will also share your comments with our food and beverage team. We look forward to welcoming you back to West End Washington DC, Tapestry Collection by Hilton on your next trip to our nation's capital! - Kojo Aboagye General Manager
Dear Adamu, Thank you for your kind words! We're thrilled your stay was exciting and inspiring, but we will also share your comments with our food and beverage team. We look forward to welcoming you back to West End Washington DC, Tapestry … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewRoom was clean and well appointed. No glassware which was odd. Felt a little tired but had clearly been updated recently.
Bar was the Castas mexican on the lower ground floor and full of kids. Pretty poor.
We appreciate you sharing your thoughts regarding your recent visit. We're glad you enjoyed our clean, comfortable, and updated accommodations. However, we're sorry to hear we fell short of meeting your expectations in some areas and that the restaurant was not to your preference. Your feedback regarding including glassware and where improvements could be made is gratefully received and allows us to continually review guest satisfaction. Thank you for your valuable comments, and we hope to have the chance to impress you the next time you're in the DC area. - Kojo Aboagye General Manager
We appreciate you sharing your thoughts regarding your recent visit. We're glad you enjoyed our clean, comfortable, and updated accommodations. However, we're sorry to hear we fell short of meeting your expectations in some areas and that t… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewgreat friendly staff, good location, clean, good housekeeping service
my room was on second floor, with windows facing an open air restaurant. it was very noisy late night, with strong smell of weeds. room window was facing a very narrow alley, basically no view/sunlight
Dear Meysam, Thank you for your feedback. We're glad our friendly team and clean accommodations made a positive impression on you. However, we're sorry if the room location did not meet expectations and that odor and noise detracted from your stay. Rest assured, we will share your comments with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. - Kojo Aboagye General Manager
Dear Meysam, Thank you for your feedback. We're glad our friendly team and clean accommodations made a positive impression on you. However, we're sorry if the room location did not meet expectations and that odor and noise detracted from yo… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in January 2025
Verified reviewThe room was very comfortable and specially the beds. Nice staff and great location.
Dear Constantino, Thank you for your outstanding review! At West End Washington DC, Tapestry Collection by Hilton, we strive to go above and beyond for our guests. We're delighted that you were able to relax comfortably and that our remarkable team members made an excellent impression on you. It's also terrific that you could explore all that our great area has to offer while you are here. Your kind words are greatly appreciated, and we hope to welcome you back for another fabulous experience in the future. Kojo Aboagye General Manager
Dear Constantino, Thank you for your outstanding review! At West End Washington DC, Tapestry Collection by Hilton, we strive to go above and beyond for our guests. We're delighted that you were able to relax comfortably and that our remarka… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewCentral to everything which was good as we walked everywhere
Electricity went out for 3 days and 3 nights and we had to continually ask staff for updates. We should have been kept updated without having to ask.
Dear Paula, Thank you for your feedback. We're glad you enjoyed our central location and walkability, but we understand how frustrating the extended power outage and lack of communication must have been. Guest updates are essential in such situations, and we’ll work on improving our responsiveness. We appreciate your insights and hope to provide a smoother experience in the future. Kojo Aboagye General Manager
Dear Paula, Thank you for your feedback. We're glad you enjoyed our central location and walkability, but we understand how frustrating the extended power outage and lack of communication must have been. Guest updates are essential in such … Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewThe breakfast location was bad. Cockroach ran across bar. Hall dirty. Lower level entrance filthy. Not useable to avoid stairs.
Bar area dirty
Dear Alexandra, Thank you for sharing your experience. Cleanliness is our top priority, and your concerns will be investigated with our team promptly. We appreciate your insight as we work to improve, and we hope for another opportunity to better meet your expectations in the future. Kojo Aboagye General Manager
Dear Alexandra, Thank you for sharing your experience. Cleanliness is our top priority, and your concerns will be investigated with our team promptly. We appreciate your insight as we work to improve, and we hope for another opportunity to … Show more
Reviewed: 9 November 2024 · Stayed in September 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in October 2024
Verified reviewThe room was smelling bad same as the hall asked for another room and it was the same smell
Dear Ghassemi, We appreciate you sharing your thoughts regarding your recent stay at our property. It saddens us to hear we did not meet your expectations and that you were disappointed with your visit. Please accept our apologies for any odor you encountered in your room and hallway; while this is certainly not a usual occurrence, we will address your comments internally and work with our team to ascertain the cause so this can be resolved. Your feedback is essential as we continually strive to provide our guests with a positive experience. Thank you for your valuable input, and we hope to have another opportunity to impress you the next time you're in the area. Kojo Aboagye General Manager
Dear Ghassemi, We appreciate you sharing your thoughts regarding your recent stay at our property. It saddens us to hear we did not meet your expectations and that you were disappointed with your visit. Please accept our apologies for any o… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 September 2024 · Stayed in August 2024
Verified reviewGood location, room adequate for needs though a little bit untidy Lydia (reception staff working morning shift) was very helpful and friendly
One member of staff (working evenings on both nights stayed) was dreadful and appeared very ill-informed and disinterested - not at all the welcome we had expected and likely needs some training in personal relations. The direct facilities for food were a little limited, particularly for children, though there was plenty available within walking distance.
Dear Benjamin, Thank you for your feedback. We’re pleased to hear that you found our location convenient and that Lydia provided you with helpful and friendly service. We apologize for any issues you encountered with the room and service in the evening. We will address this internally to ensure the necessary improvements are made. We also appreciate your comments and will consider your suggestions to enhance our offerings for families. Thank you for your insights and we hope to have the chance to welcome you back and ensure a more seamless experience. Kojo Aboagye General Manager
Dear Benjamin, Thank you for your feedback. We’re pleased to hear that you found our location convenient and that Lydia provided you with helpful and friendly service. We apologize for any issues you encountered with the room and service i… Show more
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in August 2024
Verified reviewGreat staff, clean rooms(there is noise on the weekends but I was here for a convention in the city so I didn’t care) my trip got extended due to a storm and the staff was extremely helpful and professional. Definitely recommend booking for a single room for leisure. I will definitely come back for my next trip to dc! I would say weekdays are the best if you want a quiet night but, if you sleep heavy it won’t really matter. Absolutely great service the staff is fantastic!
Nothing no complaints.
Reviewed: 4 August 2024 · Stayed in June 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified reviewClose to restaurants and cafes, clean, good value for money
Thank you very much for taking the time to complete survey. Your satisfaction is important to us, and we will use this review to improve on our services.
Reviewed: 23 May 2024 · Stayed in May 2024
Verified reviewReviewed: 14 May 2024 · Stayed in May 2024
Verified review