Slow draining sink in bathroom. Hair in corners of shower floors. No visible exhaust fan in bathroom. No microwave.

Employees were exemplary. Greetings and smiles whenever we saw any. Very nice roll in shower. Convenient to restaurant and Convention Public Auditorium. Convenient parking to our venue.

Stayed in April 2024

Because we were only able to book an accessible room through booking.com, although we didn't need the accessibility, the shower was the hand-held type and the water pressure was so low that I couldn't wash my hair.

The bed was very comfortable, the room was large, the location downtown was great.

Stayed in April 2024

The shower was broken.

The view was nice and the room was quiet

Stayed in April 2024

I was charged for my room on a card and was told that it did not go through. Had to use another card to get my room. I am still waiting for the hold to be released from the first card. No resolution has been done as of yet, my financial institution states that it is the hotel that is still holding the funds. When my other card shows that the services has been paid. I contacted the hotel spoke with a representative. She said that they would look into it and get back to me. I still have not heard from anyone as of yet. I still have a hold on my bank account of over $500. This was the only downfall that I honestly say I endured during my stay, and currently still enduring.

I enjoyed the location, it was close to everything downtown area, the rock ‘n’ roll museum and other attractions or in walking distance, there was a St. Patrick’s Day parade that was amazing! We were very close to all of the stadiums. The casino was also in walking distance. This hotel was nice & very friendly. There was a young gentleman that was a greeter that greeted you very pleasantly. Upon our arrival & upon our leaving he was very respectful and wished us a safe travels & stated that he hope we enjoyed everything that the hotel had to offer. Supposed to be back in Cleveland next month, so hopefully the only issue that I did have gets resolved, because this would definitely be our go to place to stay. My husband was extremely relaxed!! Which was well needed.

Stayed in March 2024

Cost of parking: $35 per day to self park, $45 per day for valet.

Conveniently located to events and attractions in downtown Cleveland. Great walk-in shower. Staff were extremely friendly and helpful. Restaurant and bar located within the hotel.

Stayed in March 2024

Decor a bit outdated.

Location nice view of Lake Erie and downtown. Room was spacious.

Stayed in March 2024

Attentive cleaning

Staff were courteous and polite but request for room cleaning went unanswered two seperate times

Stayed in March 2024

The parking was a nightmare. First got ticket then went to front desk to change from hourly to overnight. We went to go out for night ticket said invalid. Had to get someone on speaker who we couldn't understand and so hard to hear, we almost missed our concert from being stuck in garage. We came back I called front desk at midnight telling them will it work , they said if doesn't go see valet guy, well it didn't work. Had to wait again to get in. Upon check out we asked for someone to come let us out and valet came to help, and $38 for overnight . Bathroom huge but had to take shower hose off because with seat in there hard to get to, but great hot water

Staff was friendly Lisa who checked us in, Brandon and David from valet very helpful. Bathroom was huge and had a great view from window

Stayed in February 2024

The showers, showers need doors! And we don’t have a trash can in our room.

It was close to shops and venues

Stayed in February 2024

The only thing that bothered me during my stay is I only got 4 hours of sleep due to 3 dogs on my floor barking constantly late at night and first thing in the morning at 4:30.

The hotel itself was very nice and in a good area. It was very clean.

Stayed in January 2024

Parking was confusing

Stayed in November 2023

Our neighbor was loud and partied until about 1:30 am.

The next morning when we checked out, the young lady was helpful and courteous. The day we checked in was when we found out, no cash accepted. That would have been nice to know before we checked in. Also my room rate went from $232 to $298, no explanation of why? Ask for a print out. Got it, no explanation why?

Stayed in December 2023

Rooms and halls a little dated

Great employees. Great location

Stayed in December 2023

The rooms were really hot, despite turning the heat down

Friendly staff and great location

Stayed in December 2023

My particular room wasn’t the tidiest. My bathroom had hair in the shower. Which is assumed it wasn’t clean properly. The bed had empty plastic water bottles underneath.

The front desk staff , whom checked me in (I forgot her name ) was professional, empathetic and kind.

Stayed in December 2023

Late check-in

People were pleasant and courteous.

Stayed in December 2023

The carpet in the halls & room smells outdated. The shower is a partial door so when showering the water goes all over the floor & there was also some cracking in the tile & caulking. The bed wasn't very comfortable.

Valet was quick & easy. The lobby is beautiful. The front desk lady was very nice but she didn't check me in, another man did & he was hard to understand.

Stayed in December 2023

Serve breakfast just a little earlier.

The location was fantastic, close to everything!!! Breakfast was not ready when we left.

Stayed in December 2023

I can hear the traffic from my room.

Great location

Stayed in November 2023

N/A

Bed was super comfortable, we had a view of the lake from the room, it was located just two blocks from the House of Blues which is why we were in town, and the valet service was quick and easy to use.

Stayed in November 2023

The tub was worn

Location to downtown

Stayed in November 2023

The tv did not work other than 20ish channels. I couldn’t screen share and of course nothing of interest was on tv. I was very disappointed. I came from a dorm so this was one of the most important things to me. The shower water pressure was also poor. The pillows were also pretty firm. I typically prefer them softer and fluffy.

I loved the location, the dining available and the staff.

Stayed in November 2023

Rooms should have USB ports in them

Location and convenience of parking garage. Very clean

Stayed in November 2023

Parking was too expensive. They should provide discounted parking for residents.

Stayed in November 2023