Had to ask 3 times for a crib to be set up. Also $500 per night is very steep for this hotel.

Clean and friendly staff. Very comfortable

Stayed in March 2024

It was clean and very comfortable in the room

Stayed in February 2024

Cold in restaurant. Had doors open despite being in low 60’s/high 50’s.

Phenomenal service in restaurant!

Stayed in December 2023

Nothing

Everything was great! Everybody is very friendly and the food is good too even though a bit pricey. Rooms are very large with enough space to work in as well

Stayed in October 2023

Was inconvenienced that there is no snack bar or vending. And if the restaurant is closed, it would be nice to have.

The staff is exceptional all around, helpful, polite, professional; from the lobby, valet, bar/restaurant, housekeeping. People who answer phones are great too. All staff is wonderful.

Stayed in September 2023

Pool is super small. Slow service at bar and front desk.

Breakfast and restaurant were great.

Stayed in September 2023

The construction in the front and some homeless people up front

The view was nice

Stayed in August 2023

could have been more detailed in the cleaning

the restaurant inside the hotel is so good

Stayed in August 2023

Clean, nice, helpful staff.. and the skirt steak with blue cheese wedge salad!

Stayed in August 2023

The location was great, especially since it was within walking distance of various eateries, a market, and Chase Field; the reason we visited. They have valet, which you are able to leave your vehicle at even after you check out. It was so very clean, well maintained, the staff were kind and helpful. All in all, such a great place to stay for the weekend.

Stayed in July 2023

Larger pool would be nice and longer restaurant hours

Great location, very clean and friendly staff

Stayed in July 2023

city view so clean

Stayed in May 2023

everything was great!

walkability, location, secure elevator, views, staff, bar drinks and food. valet was awesome!

Stayed in May 2023

I have no complaints

everybody was so nice and accommodating. The food was good. The drinks were good. The patio on the lower level as well as the rooftop. Pool were fantastic. I love that you had relatively cold water available while lounging by the pool.

Stayed in May 2023

The location was great for walking to restaurants and Chase Field

Stayed in May 2023

NA

Customer service was top tier from my arrival until my departure. The food in the restaurant was tasty and cooked to perfection. I got an unexpected room upgrade and food & drink credit! If you’re in phoenix you must stay here!

Stayed in May 2023

If I had to pick something I didn't like it would be the size of the swimming pool but other than that everything was awesome!

Location location location we were on the 17th floor corner suite The view was absolutely magnificent sunlight and at night time the room was clean very nice large room the whole experience was great!

Stayed in May 2023

We had a very late checkin (3:30 am) because the flight was terribly delayed and we had to wait more than 25min to get the room because the manager couldn’t been reached while it is supposed to be a 24 hours reception.

The room is very confortable, big and clean. The hotel is well located next to the convention center.

Stayed in March 2023

I ordered a room with breakfast. the breakfast is not a buffet, it’s a la cart. the breakfast itself was very good but for me the whole concept is weird and I pointed to myself to check it carefully before. Room cleaning was very slow and should improve.

excellent hotel with very cooperative and friendly staff. if your business is city center or convention center this is a very good choice.

Stayed in October 2022

the hotel is beautiful and swanky. the room was very spacious with an amazing view. The bathroom was squeaky clean.

Stayed in October 2022

Beautiful large room

Stayed in September 2022

They only had one person in the valet and it took over 30min for us to get our car after checking out.

One of the most beautiful hotels I've ever been to. The view was stunning and the room was gigantic!!! We stayed in the room with the bathroom that had a view of the city. I didn't want to ever get out of the bathtub. The whole room over looked the city. I opened the curtains at night and fell asleep to the city lights.

Stayed in September 2022

Nothing meet below my comfort great staff great room.

breakfast was great I really enjoyed the resturant option .

Stayed in August 2022

Airconditioning in the public areas was way too cold, quite uncomfortable in the restaurant. Often our room was serviced very late in the day, one day we had to ask for it to be done.

The location was good for the conference but not much for my partner to do without paying $20 in an Uber. Pool area very small but good because of the heat. Gym excellent. Staff (apart from one lady on our arrival who didn't seem to know what she was doing) were all exceptional especially in the restaurant.

Stayed in July 2022