Sevierville, 37862, United States of America
#168 of 249 hotels in Sevierville
Guests' ChoiceBased on 13 hotel reviews
7.5Cleanliness
8.1
Comfort
7.9
Location
8.5
Facilities
8.3
Staff
7.1
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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Showing 1 - 13
Reviewed: September 11, 2023
Gary
United States of AmericaBedroom upstairs needs shades on windows to much sun shining in to early when trying to sleep
Stayed in September 2023
Reviewed: September 5, 2023
Charlie
United States of AmericaThe hill
Cleanliness, quiet, and felt like home away from home.
Stayed in September 2023
Reviewed: July 4, 2023
William
United States of AmericaSteep road to cabin but that was expected and drier needed to be run multiple times even on small load
Beautiful view and property Lots of bear activity which we had seen in other reviews. Momma bear visited deck daily checking out grill and by fourth day brought her cub. Amazing experience for grandson so see them so close. Great pic and video of cub looking at him through cabin windows
Stayed in June 2023
Reviewed: May 16, 2023
Erica
United States of Americastaff didn’t come to fix the hot tub and found mouse droppings in the pull out couch. contacted support and they responded but no one showed up. when contacting them again they didn’t respond when I asked for a possible refund other than they’d talk to management. haven’t heard from them since the first night here
the view is beautiful the cabin is pretty nice
Stayed in May 2023
Reviewed: April 3, 2022
Jeremy
United States of Americabeds and pullout couches need to be updated, very worn out. uncomfortable. gas for grill was empty upon arrival, called 3 times on fourth night went and filled my self. a more direct number for contacts would be nice, talked with Vacasa multiple times but never property owner or manager.
view was great, drive up was fun. love the wrap around deck and windows!
Stayed in April 2022
Reviewed: July 21, 2021
Ibrahim
Saudi ArabiaThe wifi and telecommunication
Clean and full equipped
Stayed in July 2021
Reviewed: May 28, 2024
Marvin
United States of AmericaEverything.
Stayed in May 2024
Reviewed: May 28, 2023
Lynnetta
United States of AmericaLook at recent comment. Everything was horrible for the price
I already wrote a review the stay was horrible I try reaching out to the Vacasa team and no one returned my call back. The cabin was nasty, dirty, that we couldn’t enjoy everything that it came with. The hot tub was full of bubbles with dirt, the toilet had a dirty ring around it, the garbage can in the kitchen was super nasty, the pillow cases look like they wasn’t changed, it was hard to get into the cabin and we was surrounded by bears and the parking is horrible
Stayed in May 2023
Reviewed: August 7, 2021
Tuesdaestainbrook
United States of America⚠️ WARNING ⚠️ This is NOT a 5 bedroom cabin. On Booking.com, it is listed as having 5 bedrooms. This house does not have 5 bedrooms— it has two bedrooms. Not only does Booking.com have the incorrect number of bedrooms listed, but under the clarification questions it is further reiterated that this cabin only has 5 bedrooms. This cabin has two bedrooms with full-sized beds, three pull out couches, a pull out chair, and a set of bunk beds (also some air mattresses crammed into a closet). The cabin was listed as having five queen beds— the cabin has zero queen beds. The beds and pull-out couches (and air mattresses if you count those) are full-sized. Furthermore, the house is listed as capable of sleeping 14 guests. After extensive searching, my family was unable to figure out how the cabin could possibly hold 14 guests. Counting the pull out couches and chairs, the cabin can sleep 13 at most (including a small fold out chair that most adults could not fit on). We found some air mattresses crammed into a closet so perhaps the count included these, which I’ve never seen done before and quite frankly find ridiculous. The cabin is also listed as having 4 full bathrooms, with a shower and bath. There is no bathtub in the cabin and there are 3 full bathrooms and a half bathroom. When I pointed out these various inconsistencies and false-advertising to the property management company, Vacasa of the cabin, they blamed it on Booking.com. In response, I reached out to Booking.com in hopes that they would properly address the fact that I paid for a five bedroom cabin and only received one with two bedrooms. Sadly, the blame game continued and the blame was passed back to Vacasa. My concerns were not properly addressed and no attempt was made to remove the false advertising from the cabin listing. Additionally, the rest of my experience was rather unpleasant, with a lack of amenities (no bedding for pullouts, no hair dryer, no oven mitts), unclean sheets and mice infestation.
Location/view was beautiful.
Stayed in August 2021
Reviewed: January 8, 2024
Renee
United States of AmericaThere are no comments available for this review
Stayed in December 2023
Reviewed: September 3, 2023
Jodie
United States of AmericaThere are no comments available for this review
Stayed in September 2023
Reviewed: August 9, 2022
Winifred
United States of AmericaThere are no comments available for this review
Stayed in August 2022
Showing 1 - 13
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