Reviews of Trails End Lodge
11917 Buck Lane, Custer, SD 57730, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewIt's a very quiet and peaceful area.
1. The place is absolutely filthy and is in need of a very deep cleaning. 2. There was so much dust and dirt that it set off my daughter in law’s allergies and she went into AFIB and had to go to the emergency room. 3. More than half of the electrical outlets don’t work at all. 4. All of the junk that was on the concrete pad outside was an eyesore and should be removed if you’re going to rent the home to people. 5. The towels and sheets are not even fit for use. They’re threadbare and more like rags. 6. The sink in the downstairs bathroom was falling apart and barely useable. 7. The mold around the tubs and showers is disgusting. 8. The toilet in the bathroom downstairs leaked all over the place and needs to be replaced. It was leaking from the bottom of the toilet, so it’s not from overflow. We understand that hard water can cause staining, but that was not the issue. 9. There is a giant stain on the carpet at the top of the upstairs that should have been removed and cleaned up prior to occupancy. 10. The road is in dire need of repair. It’s barely passable. 11. If the property had been inspected prior to our stay we would never have rented it. 12. I reached out to the owners to discuss all of these issues and they never responded. I'm pretty sure they even blocked me as I tried to email them and the message bounced back. Sad we couldn't resolve this in an adult conversation.
Reviewed: 10 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 August 2023 · Stayed in July 2023
Verified reviewThe Moose dish set was nice and plentiful. The porch and porch swing were enjoyable to look out over the woods. The beds were comfortable, except the bunk beds were a bit rickety and that bedroom was dusty. The location was close to areas of interest.
The smell of sulfur every time we used the water was off-putting. The downstairs had a damp musty smell, but didn’t set off our allergies. The towels, mats, and bedding were quite old and stained. We went out and bought towels to use and better liquid soap. There wasn’t a vegetable peeler. It could have been cleaner and more updated for the price.
Mark, thank you for your input. The bunk beds had been strenghtened with additional braces. The only furniture in that room are the 2 bunk beds and a log chest for storage. Hard for me to figure where the dust was from, unless from pine pollen. The home is on a natural well - no chemicals are added but there is a whole house filter. This was told to you with initial paperwork. You didn't mention anything about it, and no one else has had a problem with that during their stays. The lower level is earth berm on 3 sides, which provides for coolness during warmer summer days. The towels, mats and bedding are NOT old and stained - most were replaced at the beginning of this season. We don't provide liquid soap for laundry - that is the responsibility of each guest. It's too bad that your family has so many allergies - makes life hard for you. You will recall that we also mentioned to bring any medication for allergies, etc., since we are in a forested location, especially if you're from a larger city with chemically treated water, air, etc..
Mark, thank you for your input. The bunk beds had been strenghtened with additional braces. The only furniture in that room are the 2 bunk beds and a log chest for storage. Hard for me to figure where the dust was from, unless from pine po… Show more
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewReviewed: 28 June 2023 · Stayed in June 2023
Verified review