Furnishings seemed dated, and our room felt a big dark. The A/C was quite loud. The parking garage is located away from the hotel.

Gigantic room, very friendly and helpful staff, location is convenient to downtown Reno and the park along the Truckee River. We opted for the breakfast plan, which turned out to be quite nice.

Stayed in August 2025

I wanted to self park my car, but the streets were blocked off for an event, so I had to valet my car. The valet guys were all really great and helpful, but I didn’t expect to spend more money just to park my car. The AC was difficult and never seemed to cool down the room enough. It was stuck on 75-79, which was too warm for a 96 degree day.

The staff were all very friendly and helpful

Stayed in August 2025

they got rid of the mini fridges with the freezers.

It was in the downtown area.

Stayed in July 2025

Nothing

Lovely and familiar

Stayed in July 2025

The price was a little much.

Perfect room when going out to cargo. Comfy beds.

Stayed in May 2025

The walk around the outside of the building has quite a few homeless people that are begging and can make a single female feel unsafe.

The staff was very friendly and helpful. The hostess, Chloe, in the restaurant was awesome. The beds are so comfortable and the room was cleaned and supplied every day.

Stayed in July 2025

Dogs

Modern and no smoking

Stayed in May 2025

Chairs in the dining room had really hard seats. Uncomfortable.

Stayed in May 2025

The pillows are uncomfortable for someone with a back neck and back

The location and its clean

Stayed in June 2025

N Virginia street can get really noisy with revving motorcycles and loud music from vehicles. We were on the 11th floor and could hear it. Not enough night time snack for a late night sweet tooth. The mattresses need to be updated. They were very noisy and seemed worn.

Clean, up to date decor, beautiful restaurant, good food and priced right.

Stayed in June 2025

Efficient but perhaps a touch impersonal - but it is a bug hotel.

Big room and very handy for Downtown

Stayed in May 2025

The location of the AC vent didn’t provide comfort for all

Staff was friendly and accommodating

Stayed in May 2025

The air conditioner didn't work

Location, dog friendly

Stayed in March 2025

Didn’t like the checkin staff because they were not friendly.

Concierge was super great and friendly. Restaurant staff were very attentive.

Stayed in March 2025

Cost was high

Non gaming hotel

Stayed in February 2025

Great location, very clean, smoke free

Stayed in November 2024

$25 for parking. Heating system within the rooms is not very good. Very noisy at night.

No hassle with checking in because it is not a casino. Clean and great location.

Stayed in January 2025

All good...no complaints.

Large room. Comfy bed. Friendly staff. Good restaurant.

Stayed in January 2025

staff when we arrived did not help very much, the concierge service had to go out of my way to get there attention and help with my bags, they then delivered our bags to the wrong room.

clean new, good sized room, comfortable bed.

Stayed in January 2025

Pillows were too big! Next time I’ll bring my own.

Super nice people working there. Clean room and bathroom. Could bring dogs. Right next to the craziness of Reno but calm and quiet inside. The dog park right down the street was amazing!

Stayed in January 2025

Bedding/comforter was very thin and needed to be plusher especially because it was cold out. Pillows need to be replaced - they had no structure left. Water glasses in the bathroom and some toiletries like QTips should be provided. The main thing is that all of the light bulbs in the room were a blaring white ( think hospital lights) and need to be switched out for warmer bulbs. Coffee maker was ok, but the coffee was AWFUL - cheap and stale. How about Nespresso machines??? We got dinner at the restaurant which was ok -not great, but we didn't have the highest expectations. Caesar salad was terrible and extremely over priced - outer leaf romaine that had seen better days ( lots of brown spots) huge pieces of raw red onions, out of the box awful croutons, not good dressing and zero parmesan - for $14 very disappointing - not worth eating. Latte in the morning was also really subpar - and at almost $7 with tip really disappointing - I just don't get how nowadays how choosing to serve terrible coffee is acceptable at a business. It would be so easy to raise the bar a bit to offer guests a more of an elevated experience and distinguish this property from all the others in Reno - way nicer bedding, a couple of provided amenities, free, GOOD coffee. We travel a lot in Scandinavia and the most simple of hotels offer all of these things ( and more, like continental breakfast) - it's just a reality check that hotel chains in the US are just always chasing every last penny at the expense of their guests.

room size was big, bed was comfortable. Room was very clean. Very dog friendly and staff is very welcoming.

Stayed in December 2024

Parking across the street. Not a big deal at all though. We paid $12 for in/out garage parking.

Clean and comfortable rooms. Great location in downtown Reno. The climbing gym (and regular gym) are both fantastic!

Stayed in December 2024

We felt the non-refundable $75 dog fee was ridiculous. It should have been refundable upon inspection of the room. There was no evidence of the dog upon checking out.

Very stylish and clean. Great walking distance to casinos and restaurants.

Stayed in October 2024

Simply wish the parking out front was a bit easier for loading and unloading. Valet staff was very helpful though.

Loved it. Clean and modern.

Stayed in August 2024