Reviews of Whitney Peak Hotel Reno, Tapestry Collection by Hilton 4 stars
255 North Virginia Street, Reno, NV 89501, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNot much
I'm handicapped and I thought our room was in the casino, no it was way over across the street. There were to many stairs and walking to get were you want. It was dark down in the casino. The room was ok but one light was flickering off and on. The air wasn't working good, kept turning off 😕. I wanted to go back to the casino but the stairs the walk was awful so I stayed in my room, felt like I was in jail. I was limited. Cost of a bottle of water was $10 wow. I will stop. I will say to I didn’t ask for king beds but som how it said king. The lady was rude. And she said it would cost more to stay in the casino. I had two rooms.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGigantic room, very friendly and helpful staff, location is convenient to downtown Reno and the park along the Truckee River. We opted for the breakfast plan, which turned out to be quite nice.
Furnishings seemed dated, and our room felt a big dark. The A/C was quite loud. The parking garage is located away from the hotel.
Dear Irene, Thank you for taking the time to leave us your feedback. We are so happy to know that you enjoyed your time with us overall and that our prime location was perfect for your needs. Your upkeep concerns will be kept in mind for the future, and we'll make any improvements where necessary. We hope to see you again soon. Sincerely, Ramon Villegas - General Manager
Dear Irene, Thank you for taking the time to leave us your feedback. We are so happy to know that you enjoyed your time with us overall and that our prime location was perfect for your needs. Your upkeep concerns will be kept in mind for th… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewStaff was extremely informative and helpful even after my stay was over. I came back a week after my stay looking for something I left in the room and the staff actually ended up finding my missing item the same night they went above and beyond from the staff at front desk During check in to my return conversation with front desk staff as well as security
N/A everything was great! the only think was the bending and ice machine were out on our floor
Dear Allison, Thank you for sharing your experience. Our team was happy to help you, as we take great pride in going above and beyond for our guests. It is truly rewarding to hear that you had a great experience, and we appreciate your feedback. We hope to welcome you again soon. Sincerely, Ramon Villegas - General Manager
Dear Allison, Thank you for sharing your experience. Our team was happy to help you, as we take great pride in going above and beyond for our guests. It is truly rewarding to hear that you had a great experience, and we appreciate your feed… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPerfect location
Signs of the Bathroom not properly cleaned
Dear Tanya, Thanks for your feedback! We're so glad our convenience made such an impact on you and your experience. We apologize for the lack of cleanliness. This isn't the standard we wish to uphold and will continue to improve. We hope we can welcome you back soon for another stay. Sincerely, Ramon Villegas - General Manager
Dear Tanya, Thanks for your feedback! We're so glad our convenience made such an impact on you and your experience. We apologize for the lack of cleanliness. This isn't the standard we wish to uphold and will continue to improve. We hope w… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff were all very friendly and helpful
I wanted to self park my car, but the streets were blocked off for an event, so I had to valet my car. The valet guys were all really great and helpful, but I didn’t expect to spend more money just to park my car. The AC was difficult and never seemed to cool down the room enough. It was stuck on 75-79, which was too warm for a 96 degree day.
Dear Erin, Thank you so much for the high rating! It's wonderful to know that our friendly team members left a positive impression on you and that you had a great time with us overall. Our maintenance team will be sure to look into your concerns regarding the A/C and make any improvements where necessary. We hope you will consider joining us again soon for an even better stay. Sincerely, Ramon Villegas - General Manager
Dear Erin, Thank you so much for the high rating! It's wonderful to know that our friendly team members left a positive impression on you and that you had a great time with us overall. Our maintenance team will be sure to look into your con… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewIt was in the downtown area.
they got rid of the mini fridges with the freezers.
Dear Rigo, Thank you for staying with us and for complimenting our prime location. However, we're disappointed you had a few concerns with our in-room amenities. If you have issues while visiting, please reach out to one of our friendly team members. We're always here to help in any way we can. Again, thank you for joining us, and we hope to welcome you back the next time you're in Reno. Sincerely, Ramon Villegas - General Manager
Dear Rigo, Thank you for staying with us and for complimenting our prime location. However, we're disappointed you had a few concerns with our in-room amenities. If you have issues while visiting, please reach out to one of our friendly tea… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe property is exceptional rooms nicely decorated and the location is good as it can get right next to the welcome to Reno arch
Dear Brett, Thank you for your perfect rating! We appreciate your kind words regarding our beautiful decor, and we're pleased our convenient location worked well for your travel needs. Please stop by and see us again anytime for another exceptional experience at Whitney Peak Hotel. Sincerely, Ramon Villegas - General Manager
Dear Brett, Thank you for your perfect rating! We appreciate your kind words regarding our beautiful decor, and we're pleased our convenient location worked well for your travel needs. Please stop by and see us again anytime for another ex… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLovely and familiar
Nothing
Dear Benjamin, Out of all the options nearby, thank you for choosing Whitney Peak Hotel! We're glad to hear you enjoyed your stay with us, and we look forward to being your home base whenever you visit Reno in the future. Sincerely, Ramon Villegas - General Manager
Dear Benjamin, Out of all the options nearby, thank you for choosing Whitney Peak Hotel! We're glad to hear you enjoyed your stay with us, and we look forward to being your home base whenever you visit Reno in the future. Sincerely, Ramo… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe view was cool i guess
Just about everything. 1 night cost $400 for a family and dog. our shower didn't work and after driving for 11 hours and unpacking the kids and dog i was ready for a hot shower, unfortunately the shower was leaking horribly, they offered to switch us to other room ( which they didn't even have so idk why they offered) we declined because again tired. wish they could of waived the dog fee or some sort of fees from our stay instead they gave us complimentary breakfast cards which we didn't use because we ordered dinner the night before and for the price it tasted awful. I ended up throwing mine away. also didn't like that there was an event going on and the road to our hotel was slightly blocked off so we drove in circles and then was told we had to pay for valet due to the event or go all the way around. this hotel wasn't for us and we wont be booking again.
Dear Michaela, Thank you for taking a moment to share this important feedback. We'd like to extend our sincere apologies for your disappointing experience. We can understand how frustrating it must have felt to arrive to plumbing concerns, especially after such a long travel day. While we hoped the complimentary breakfast vouchers would offer you and your family a bit of ease, we're sorry to hear our offerings were not to your liking. Please know that we also regret any inconvenience you encountered with the event nearby and how this affected your ability to navigate parking. Thank you again for sharing your perspective. We appreciate your patronage and wish you well as your travels continue. Sincerely, Ramon Villegas - General Manager
Dear Michaela, Thank you for taking a moment to share this important feedback. We'd like to extend our sincere apologies for your disappointing experience. We can understand how frustrating it must have felt to arrive to plumbing concerns, … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewQuieter than casino hotels, low key ambiance and staff, staff not rude or so money oriented as others, very helpful,
$20 daily for valet was a ripoff ... 2 moves over 4 days ... they only had to park my car once (at initial check in) and bring it to the door on the day I checked out .... Lot was open ground lot with no security ... Also toilet paper was very thin lol
It would be our pleasure to welcome you back to Whitney Peak Hotel! We are glad you appreciated our peaceful atmosphere and professional service team. However, we regret your disappointment with our valet parking fee and bathroom amenities. We value your feedback and the opportunity to reflect and see where improvements can be made! The next time you visit, we hope to exceed your expectations. Sincerely, Ramon Villegas - General Manager
It would be our pleasure to welcome you back to Whitney Peak Hotel! We are glad you appreciated our peaceful atmosphere and professional service team. However, we regret your disappointment with our valet parking fee and bathroom amenities.… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewPerfect room when going out to cargo. Comfy beds.
The price was a little much.
Dear Amber, While we regret that you found our hotel a bit pricey, we are glad our accommodations were perfect for your needs. We strive to offer the best value at Whitney Peak Hotel, and we would love to welcome you back someday so we can show you why we're worth it! Sincerely, Ramon Villegas - General Manager
Dear Amber, While we regret that you found our hotel a bit pricey, we are glad our accommodations were perfect for your needs. We strive to offer the best value at Whitney Peak Hotel, and we would love to welcome you back someday so we can … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe restaurant was a bright spot. Huge portions, delicious food, and friendly staff. The restaurant was great value for the money, especially breakfast and Happy Hour.
I travel extensively, almost always giving high marks in reviews. Unfortunately, this hotel seemed to me like a 1970s hotel that had gotten a trendy face-lift over a much older structure. My room had persistent faded smoke smells during my week-long stay, which were mostly remedied housekeeping spraying with very strong air freshener. One evening, the smell was something other than cigarettes. Further, some things in my room were visibly dusty and remained so even after housekeeping visits. Sleep quality was spotty as there was a small blinking light (possibly a smoke detector) that disrupted sleep, and the pillows seemed to trigger my allergies.. The building also seemed to have broader issues beyond my room; the rock climbing area needed an AC rebuild, as it was notably warm, and staff remarked on the issue. It seemed other guests had larger issues. I overheard another guest complaining about it having reached 90 degrees in her room, and another guest at the same time who stated he felt patronized by the manager for some dispute relating to money. Unlike the rest of the staff, who were nearly all exemplary, the manager did seem inauthentic when dealing with that guest. Although the vast majority of the staff was excellent, especially in the restaurant, I feel that the place may have management challenges. With the exception of the restaurant, I'm surprised that the place gets away with charging what it does and that it is using the Hilton name.
Dear Kimberly, Thank you for sharing your valuable feedback with us. We sincerely apologize that our accommodations and the comfort of our facilities fell short of your expectations. Your insights are crucial to us, and we are committed to addressing these issues promptly to enhance our guests' experiences. On a positive note, we're delighted to hear you enjoyed our restaurant, along with the delicious food and the attentive, friendly staff. Your satisfaction is our top priority, and we truly appreciate your review. We eagerly look forward to the opportunity to welcome you back and to provide you with an exceptional stay that exceeds your expectations. Sincerely, Ramon Villegas - General Manager
Dear Kimberly, Thank you for sharing your valuable feedback with us. We sincerely apologize that our accommodations and the comfort of our facilities fell short of your expectations. Your insights are crucial to us, and we are committed to … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe restaurant was nice; good food, good portions
We arrived by train, with lots of luggage, five hours before check-in. The first thing the woman at the desk told us was we could not check in before 3… even though the hotel was nearly empty. Then she asked if we were okay being in a pet room; we said no, and then she told us she couldn’t move us to another. On another note, this is a basically nice, modern hotel in the midst of a horrible neighborhood. Shuttered businesses and cheap shoddy casinos surround it. Homeless people everywhere. A horrible place. We stayed in Reno because it seemed a good stop along our cross-country train ride — next time we’ll stay on the train until Truckee. Reno is a pit.
Dear Thomas, Thank you for taking the time to share your experience. We're glad the restaurant left a positive impression, but we understand how a long travel day followed by a rigid check-in process can set the wrong tone. It's disappointing to hear that the early part of your arrival felt unaccommodating, especially when you were just looking for a bit of flexibility after arriving with luggage in hand. We also hear your concerns about the surrounding area and understand how that shaped your overall impression. While we can’t change everything outside our doors, we do our best to offer a space that feels like a safe, comfortable pause in the middle of a journey. We appreciate your honesty and hope the rest of your travels brought a better experience. Sincerely, Ramon Villegas - General Manager
Dear Thomas, Thank you for taking the time to share your experience. We're glad the restaurant left a positive impression, but we understand how a long travel day followed by a rigid check-in process can set the wrong tone. It's disappointi… Show more