Opiniones del Extended Stay America Select Suites - Austin - Round Rock 2 estrellas

Dear Lino, We sincerely apologize for the inconvenience and frustration you faced upon arrival. It is never our intention to turn away a guest, and we regret that the situation was not handled to your satisfaction. While certain policies must be followed for the safety and security of all guests, we understand how important flexibility and clear communication are during travel. Your feedback is being reviewed with our team to prevent similar experiences in the future. We truly value your comments and hope to welcome you back under better circumstances. Sincerely, Hotel Management

Dear Lino, We sincerely apologize for the inconvenience and frustration you faced upon arrival. It is never our intention to turn away a guest, and we regret that the situation was not handled to your satisfaction. While certain policies mu… Mostrar más

Dear Guest, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Management

Dear Guest, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. You have our assurance that this is… Mostrar más

Dear Garza, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Dear Garza, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grat… Mostrar más

Dear Salatiel, We understand that the strict rules may have impacted your experience, and we apologize for any inconvenience. Our goal is to create a safe and comfortable environment for all of our guests, and we appreciate your understanding in this regard. Please note that as part of our Select Suites experience, we provide housekeeping every two weeks. However, we're happy to provide fresh towels and linens at the front desk for a minimal fee when you need them, and additional housekeeping services are available upon request for a fee as well. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management

Dear Salatiel, We understand that the strict rules may have impacted your experience, and we apologize for any inconvenience. Our goal is to create a safe and comfortable environment for all of our guests, and we appreciate your understand… Mostrar más

Dear Angel, Thank you for your feedback. We apologize for any inconvenience caused by the lift access issue. Your comments are important to us, and we will work on addressing this concern to ensure a more comfortable experience for our guests in the future. Sincerely, Hotel Management

Dear Angel, Thank you for your feedback. We apologize for any inconvenience caused by the lift access issue. Your comments are important to us, and we will work on addressing this concern to ensure a more comfortable experience for our gues… Mostrar más

Dear LOPEZ, We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We understand the importance of a clean and comfortable environment. Your feedback about room cleanliness and towel service is valuable, and we're committed to addressing these concerns to enhance our services. Please accept our apologies for falling short of your expectations. We value your patronage and would love the opportunity to welcome you back for a better experience in the future. Sincerely, Hotel Management

Dear LOPEZ, We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We understand the importance of a clean and comfortable environment. Your feedback about room cleanliness and towel service is valuable,… Mostrar más

Dear Jose Raul, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your suggestions are much appreciated and shared with our team for further improvement. Please revisit us soon. Sincerely, Hotel Management

Dear Jose Raul, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your suggestions are much appreciated and shared with our team for … Mostrar más

Dear López, Thank you for choosing us, but we regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We know a first impression is essential, and your experience is different. Please give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management

Dear López, Thank you for choosing us, but we regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apolo… Mostrar más