The elevators broke at some point from my check-in... I didn't leave my room at all for any reason when I checked in... No one notified me of this inconvenience, just a sign on the wall... I went straight to bed because I had a flight to catch early (3am) the next morning. Around 2am, I took the stairs to see if i could open the elevator from the 2nd floor to bring down all of my heavy bags. I got stuck in the elevator and had to wait 30 mins to get someone to let me out, causing me to lose my 1st Uber driver. Once I was out of the elevator, I had to drag all of my heavy bags down the stairs. Then, after calling my 2nd Uber driver and trying to leave my room keys to check-out (Staff was not available nor on site). The 2nd driver drove off!! I am furious at this point!!! Woodspring Staff did not inform me of this inconvenience at all! They could have called and even stuck a notice under my door, but they never notified me. They only stuck a piece of paper on the wall near the elevator!!! I was stuck in the elevator, and I lost 2 Uber drivers and lost money due to this inconvenience! I am seeking reimbursement for this inconvenience as well! I traveled too far, and I've lost too much money to have this happen to me!!! I've called several times to speak with upper management about this matter, but no one has returned my calls to resolve this inconvenience.

It was quiet, and I was able to get some much needed rest before my 3am flight.

Stayed in July 2025

It smelt like marijuana smoke in the lobby and the elevator smelt bad

Room was clean. towels and sheets were clean

Stayed in July 2025

The elevator didn’t work and we were placed at the 4th floor. Which wasn’t a problems until we finished paying and when we walk to the elevator to go to our room a guest told us it didn’t work. But we couldn’t get a refund to go to another hotel due to the money wouldn’t be refund for a couple of days.

Stayed in January 2025

Elevators did not work for the 2wks of my stay.

Stayed in December 2024

The noise - residents were up late and were loud. The toilet kept running - the float in the tank isn't working right. And the refrigerator runs loudly at night too - it was hard to sleep.

Lots of space. We didn't use the shower but it was very clean - it was the nicest one we have seen on our trip across the country. We like being able to walk over to the Golden Corral for dinner.

Stayed in November 2024

Politeness it seem every question was a bother

Stayed in October 2024

There were loud bangs at 2 in the morning

It was nice and the staff were friendly

Stayed in September 2024

See box above!!!

When I checked in, there was large aroma of marijuana smoke. I requested 2 beds and was told I was signed in for 2 when I had the booking information. The room was not equipped with a television but a computer monitor as a substitute. There was no iron and a constant bumping sound all night. When I was checking out and attempted to call the 500# for help, the phone just rang so I hung up. I was not able to ask for a refund or partial refund at this point. This is the second time I have stayed there and was not satisfied.

Stayed in September 2024

Very random down low. Looks good on the outside but very ugly on the inside. Unfinished renovations, roach infested with all sizes… the pillows were thin as a paper and it was just two of them…otherwise it was decent enough to stay I guess since its a non refundable fee for the stay.

Nothing

Stayed in July 2024

too many pets and smelly

Stayed in January 2024

The Rooms it smells bed and the sink in the restroom it needed plumbing the water was stup up

It was no. Breakfast in suites

Stayed in January 2024

To be an extended stay there were NO AMENITIES. The place is in serious need of an update. The rooms were dark, dingy, and drab. The bathroom was horrible. The room also had a horrible stench.

the beds were comfortable and the WiFi was free for the stay. The receptionist was informative and helpful.

Stayed in August 2023

We had a suite; a room with a kitchenette yet we had no pots/pans/silverware/cups/plates. Thankfully as we were traveling cross country, I had a cookset of pots and pans with us. Even a spoon to mix our pasta would have been nice. Also the location was troublesome. We just wanted a quiet night to rest. There were folks smoking marijuana in the parking lot as their kids ran around the vehicles, trash in the lot, a lot of sketchy folks just hanging around the front of the building and inside the lobby. My fiancé and I ended up taking all of our bags and hiking gear out of the car to feel safe parking it overnight.

Was there breakfast? We did not see breakfast as I walked to the lobby looking for morning coffee.

Stayed in August 2023

It's noisy, the a/c barely worked. TV was so quiet, I could barely hear it

It was the room I chose.

Stayed in June 2023

Never Got to see it. Received a call about an hour and a half after booking saying they had no room.

Stayed in June 2023

Hallways were filthy and smelled bad as soon as you walk in. Pillows were flat, mattresses were old, not comfy. Kitchen drawers had roach feces ..

Decent shower

Stayed in May 2023

No coffee maker

Na

Stayed in April 2023

no remote for the tv and glitter all over the bed

Stayed in April 2023

the bed were very uncomfortable, no swimming pool or breakfast false advertisement

Stayed in March 2023

too close to freeway

it was a nicer area

Stayed in March 2023

Elevators work to Tama check-in come back later did not work for the next morning

Stayed in February 2023

there were little 🪳

Stayed in February 2023

Bugs

Friendly staff

Stayed in February 2023

The TV. The carpets. Management keeping other guests under control.

The breakfast was fair. it wasn't logically served and there was no milk to drink. The location was fair to good, but the carpets were stained in many places

Stayed in December 2022