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Reviews of Extended Stay America Select Suites - Austin - Northwest This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13689 Research Boulevard, Jollyville, TX 78750, United States

#2 of 2 hotels in Jollyville

Guests' Choice

Review Score

Based on 51 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    6.6

  • Facilities

    5.8

  • Staff

    6.4

  • Value for money

    6.0

  • Free Wifi

    5.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 17, 2025

    7.0
    I can't say it was my best stay because I couldn't sleep well because the pillows smelled bad too.
    • Business trip
    • Couple
    • Standard Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I only found a small elevator, which is the only quicker exit. The only other exits are the stairs, and it was up to the third floor. The mattress was making noise and the bed was moving, so I moved it to the corner, but the mattress was still making noise. The bathroom smelled of urine and there were only two large towels.

    The air conditioning works very well, the refrigerator and microwave too.

    Stayed in August 2025

  • Reviewed: July 30, 2025

    5.0
    Run don't walk away
    • Business trip
    • Solo traveler
    • Standard Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Just about everything

    Very little

    Stayed in July 2025

  • Reviewed: October 24, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Double charge on the room - Stiller not solved between Booking.com and hotel

    Stayed in October 2024

  • Reviewed: April 2, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 12 nights
    • Submitted from a mobile device

    I felt they could do more cleaning especially the floor and tub area

    I got told I would get a refund if I checked out one night early

    Stayed in March 2024

  • Reviewed: December 2, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Queen Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    There is a sign which says no pets allowed but there a lot of dogs with their owners on property. Something to consider if you are allergic or something like that.

    Great hotel for budget travelers. Hotel was clean and comfortable.

    Stayed in November 2023

  • Reviewed: August 5, 2025

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Drug addicts everywhere and the toilet wouldn't flush properly!

    Nothing it was all crap!

    Stayed in August 2025

  • Reviewed: April 6, 2025

    1.0
    Dont stay here
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This place smelled like weed. From the lobby to the hallways. It looked like a crack house with different drug addicts walking in & out

    Stayed in April 2025

  • Reviewed: April 1, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was not able to get a room, so I was charged 86$ for a room I never got to sleep in. Or even step into. They ran my card when i arrived at the hotel , & said it declined when i had money on my card AND I had paid online already. Was never able to check in. Extremely disappointed and will never go back

    Stayed in March 2025

  • Reviewed: May 3, 2024

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was dirty with broken glass in the floor and the fridge had molding food in it. Bed was not clean.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    1.0
    Non existent never made it pass the door
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rude staff they did not care to help and basically told me they wouldn't help me or allow me the room i paid for

    Nothing did get to stay there. They refused to let me check in

    Stayed in April 2024

  • Reviewed: April 21, 2024

    4.0
    Short and not sweet
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Finding tweezers in my bed. The blinds were broken. The input on the tv was not set properly. The desk manager had to come help. The baseboards were held together with rusty staples. The walls were very thin. I could hear my neighbor’s tv and it was set at a very normal volume.

    Staff - the desk manager was professional, helpful, and was on top of her game.

    Stayed in April 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I stayed for a week but no cleaning or change of towels happened. Only one bath soap was provided

    Quiet and calm. Friendly staff. Easy access and plenty of parking spots

    Stayed in March 2024

  • Reviewed: March 12, 2024

    1.0
    Avoid at all costs - doesn't worth it!
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 9 nights

    Smell of week in all hallways and even the room - No breakfast - no WiFi - roaches in the room - not kitchen ware - very uncomfortable bed. Staff miscalculated my stay/payment; as result, my key did not work half way through my stay: the rude staff treating me as if it was my problem that they made mistake!

    There is nothing that I'd like about this property!

    Stayed in March 2024

  • Reviewed: March 6, 2024

    1.0
    Very Poor
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wouldn't accept my payment method.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The staff was super friendly and helpful

    Stayed in March 2024

  • Reviewed: October 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything. There was next to no products in vending machine. I watched cops shake down an employee eating a tamale.

    There was no breakfast or top sheet for bed. Pretty spartan accommodations.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    1.0
    Too many things to start listing. Safe to say I didn’t like anything about the hotel and was a bless
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Too many things to start listing. Safe to say I didn’t like anything about the hotel and was a blessing in disguise, even though I had to pay way more for the Marriott Courtyard hotel close by that I eventually stayed at. I will never stay at Extended Stay or refer anyone to stay there.

    I couldn’t stay there because my flight arrived at midnight and got to the hotel after 1am. Had to call for someone to come let me in and took about 45mins for the person to show. Only for the person to inform me my reservation was canceled and that he couldn’t get into the system because it was running some updates. Basically couldn’t help me at 3am in the morning. So I had to find another hotel that late.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The manager was very disrespectful.

    The regular employees have a great helpful personality.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The manager called, yelling and getting mad, saying I didn't pay. After 3 nights of being there. When I pay thow booking.com.She was very un personal.

    Nothing

    Stayed in October 2023

  • Reviewed: April 25, 2023

    1.0
    Overbooked, despite credit card guarantee and telephone confirmation. No help finding alternative.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    No room despite confirmed reservation. No help from local hotel office, not the Booking.com customer services.

    We had confirmed reservations, and we called the hotel itself to confirm late arrival. When we arrived, we learned they overbooked. No room. No help in getting alternative housing, even from the Booking.com customer services agent. We were totally abandoned.

    Stayed in April 2023

  • Reviewed: April 21, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    Everything its so bad. I had 2 roaches making love in the tub when i got there. Then the stove had roaches. I would never spend a dime here again.

    The worst place i ever been to in my life. I am not picky at all. I am from the hood and i rather stay in the projects this place should be shut down.

    Stayed in April 2023

  • Reviewed: March 29, 2023

    1.0
    Don't trust this hotel. Arrived and they didn't honor my booking. I was left stranded with no room.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Being let down by the hotel and booking.com (See pictures). I arrived at my designated check in time to find a couple of notes telling me that my booking would not be honored and that I need to find somewhere else to stay.

    I didn't like anything. I got to the hotel to find a note on the door telling me that my reservation would not be honored. (see pictures)

    Stayed in March 2023

  • Reviewed: February 18, 2023

    1.0
    Too much cockroaches and flukes
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of cockroaches and flukes, a TV in an adjoining room on full volume all night and no one to call, no sleep through the night, no way would I come back.

    Nothing

    Stayed in February 2023

  • Reviewed: July 30, 2025

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

Showing 1 - 25

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