No ice maker in the building or phone in the room.

Location, having work done at the house 🏠

Stayed in March 2024

Elevator was broken. Put us on 4th floor. All of the doors with push bar was missing parts. Had to walk 3 flights of stairs. Broke liquor bottle in stair well. No TV remote in our room. When i called for help with this. I was told i could go to ftont desk and they send someone. I told her elevator is broken. I need a remote. She told me go to the desk. She could have had front desk call our room!!

The attendant was polite. Water was hot. Good pressure.

Stayed in January 2024

no coffee machine in the room or dining area , water bottles are out from vending machine.

location, staff

Stayed in January 2024

Signs all over saying “No smoking within 25 feet “ etc. people sitting on curb outside ignored that. The no smoking signs in the room meant nothing as verified by that ashes behind the Tv. I stumbled upon those while I looked for the buttons to turn on the Tv. No remote to be found. Property stunk of stale cigarettes through out. Blanket? What blanket? I’ve never stayed in a hotel that didn’t have blankets. The comforter could double as a curtain. The bed? A mattress on a frame of springs. No box springs. Hair dryer - nope. Heater? Set to 90 and it finally got warm around 2am. (Remember - no blanket) I was awake at 2am as the people above me rearranged their room dragging furniture over the hardwood floors for the 3rd time. It didn’t take long to realize this place had to take everything up because it’s stolen by guests. Bathroom was clean. Non-refundable? Next time I’ll leave regardless.

Staff was very nice . Recently acquired the property but they are trying.

Stayed in November 2023

I had to wait 20 mins before I was able to check in due to staff not being in the office. My room door would not open without having to bump the door and wouldn't close without having to slam the door. The bathroom sink was coming apart. The mattress was to small for the frame and lastly the system kept denying my zip card which cause me to have to use a different pay source when I just used my zip card about 2-3 weeks prior at the same location. The other issue was when I got there, the fire alarm was going off, and no one responded until the staff showed back up into the offices, and that is when I was told that it does that often.

The location was great and they staff was friendly.

Stayed in November 2023

I saw a couple roaches, the TV wasn't working at first, I couldn't lock my door, and in the morning when I went to check out the tenant that was on duty he got really nasty with me I don't appreciate it at all so I will not be staying at wood Springs again

The comfort of the bed and the younglady that showed me the room was awesome.

Stayed in October 2023

No breakfast and nothing to look at

Had a stove full kitchen sick and fridge with a real freezer IS TRULY AMAZING

Stayed in October 2023

I wish there was an actual comforter and more pillows

The walls weren’t as thin as I thought they would be

Stayed in September 2023

The entire place smells like grits and burnt rice during my stay and I seen a few roaches but other than that it was great!

I like it, friendly staff, spacious rooms, looks nice outside and inside.

Stayed in July 2023

We had a late check in due to traveling, and when we got there no workers were on the property. Called and he said he’d be back in 15 minutes, which in reality was close to 45. Would’ve went somewhere else but room was booked and non refundable.

Stayed in February 2023

Some of desk staff

Stayed in February 2023

The housekeeping staff can be a lot more attentive to the rooms. The cleaning habits of this hotel are very poor. There is also a pest control issue there (at the Gastonia location) that is unbearable. Roaches are everywhere from level 1-4. Very nasty

The rates are a lot lower than the average hotel of this type. The overnight desk attendant was very friendly and helpful.

Stayed in December 2022

Roaches

Room was nice,bed was comfortable.

Stayed in December 2022

The smell of Marijuana throughout the entire facility and on the elevator was breath taking!

The convenience from the highway

Stayed in October 2022

Bed

Nice

Stayed in August 2022

not clean

staff was good

Stayed in July 2022

not clean enough

Stayed in July 2022

not as clean as it should be and roaches

Stayed in July 2022

Someone to take out the trash and clean the room.

No breakfast.

Stayed in June 2022

The bed was hard as a rock...there were bugs crawling around the kitchenette...there was no iron in room

Location...easy access to hwy

Stayed in April 2022

The room was nasty. Floor had trash etc from previous guest. No housekeeping at all. No clean towels the next day etc. kitchen area not clean. No ice machine, ICE put in trays in the freezer from previous guest. Had to evacuate hotel in the middle of the night due to fire alarm. Tried to call to get someone to sweep our room never reached a person at all on Saturday.

The location was nice. The desk person at check in was doing all she could do to help us and other guest. Things were not working for her. She even got locked out of the office and had a very hard time getting back in. She did it all with a smile. She’s need a a raise!

Stayed in April 2022

The security at this hotel is not good at all.

Stayed in February 2022

Wifi didn’t work, AC wasn’t great, room was somewhat clean but also dusty and dirty shelves. No ice machine.

Full kitchenette was nice.

Stayed in March 2022

The location was to close to the interstate could not sleep and did not have a breakfast

The room was nice

Stayed in January 2022