Reviews of WoodSpring Suites Conroe 2 stars

Absolutely nothing

This place was infested with roaches, my room door did not lock like at all one small push and my room door would literally open. There was no comforter on my bed only a thin sheet. I asked the staff to move me to another room and they refused to. There’s strange people hanging out at all times of day. I was not comfortable leaving my room fearing someone was going to steal my belongings. I wanted to check out as soon as I got there and was denied a refund.

Nothing

First of all when I arrived for check in before after hours no one was in the front desk waited for a long time called the after hours phone # they said they will be down ther in a minute again waited a long time like 30 minutes once they arrived the receptionist smelled like she just finished a session of smoking Marijuana once we entered the rooms the smell of dog pee hits you in the face one of the first rooms that was assigned was not even clean beds were not made trash and dishes everywhere and cockroaches crawling in the dishes and trash asked go another room they changed room mind it is now after hours so had to call the # and wait again till they came down and once a new room was assigned went back up the stairs tried to open the door and was not successful had to wait again for the receptionist to come and check for her self she said they needed to change the battery on the lock she told me to meet her back downstairs while I was waiting another frequent customer asked if I needed to talk to the manager he was just outside the door he came in stumbling had a hard rime opening the door and almost falling all the way in the hallway their was no way I was going to speak to that manager so I informed the receptionist just to check me out instead at this point I was tired I had my newborn twins with me flew from a different state I asked for a refund she told me she will have the manager look into it on Monday and I did not receive a refund I had booked two rooms and was charged the two rooms even though we did not stay

Absolutely nothing!

Did not stay there. Still waiting to be refunded. There were cockroaches in the room and in the bed. The place smelled horrible!!!!!

Clean

Payed for 2 queens, they were definitely full sized beds

Clean

The manager

There was no breakfast and I like the service the office and manager

Location

Smell. Flat pillows. Non working tv. No coffee pot

Ladies in the office were nice and friendly when handling check-in

A lot of people coming and going all hrs even with the keycard doors, plus lost power for over five hours. Which in no way is the managements fault but no offer for flash lights or anything during the outage. I payed for ac and certain amenities that because loss of power I didn’t get.

Nothing.

Dirty hotel, dirty room, smelt of mold, broken kitchen drawer, floors unswept, dirt in tub, roaches throughout room, rusted microwave interior. Went to address staff about my room (#323) "I have concerns about my room." and was IMMEDIATELY was told there are no refunds.

Did not end up staying at the hotel due to it not being cleaned or anything. The room was nasty upon entry, the dresser thing was completely broken with the drawer missing, the refrigerator appeared to have mold on it, and the room walls had a film of something on them.

Location

Elevators were out. The facility smelled so bad

The comfyness and the cleanliness and Rene was awesome

That cats aren't allowed their

N/A

Individuals outside property were smoking and drinking by the door. The elevator was out and only the 4th floor was available.

THE PRICE AND THE LOCATION WAS GOOD

THE STAFF WAS SUPER RUDE AND THEY ASK FOR ID FOR EVERY SINGLE PERSON ON THE ROOM, JUST FOR ONE NIGHT, THE ROOM WAS NOT CLEAN AT ALL, IT WAS A LOT OF ROACHES AND THE BED WAS SUPER UNCONFORTABLE.

Nothing

Everything